At a Glance
- Tasks: Lead a dynamic customer service team and drive B2B relationships.
- Company: Join a well-established company in the supply and service industry.
- Benefits: Competitive salary, exceptional benefits, and great transport links.
- Other info: Exciting opportunity for career growth in a supportive environment.
- Why this job: Make a real impact by delivering world-class service to customers.
- Qualifications: Proven leadership experience in customer service and strong communication skills.
The predicted salary is between 50000 - 55000 £ per year.
Wakefield based - on-site Supply & Service Industry
Client Details
Page Group are delighted to be working in partnership with a long standing client on the appointment of a new Customer Service Manager at their Wakefield Site. Reporting into site Directors, the role will have full leadership of an internal Customer Service Function along with a field based relationship management function.
Description
- Create, implement and deliver the Customer Service strategy for the business to help achieve wider company objectives.
- Leadership of internal customer service responsible for order management, customer enquiries, updates on orders and arranging distribution.
- Leadership of field based relationship/account managers responsible for understanding customer issues, understanding customer requirements, managing complaints, and driving retention of B2B customers.
- Drive retention through delivery of world class service to B2B Customers, ensuring Accounts are reviewed in line with contractual agreements, and SLA's are maintained.
- Take ownership of escalated customer issues by being proactive and listening to customers.
- Work cross functionally with teams including logistics, operations and credit control to ensure the end to end customer journey can be mapped out to deliver a positive experience for customers.
- Proactively manage resource in line with customer demand taking into account peak periods, customer demand and understanding customers' long term requirements.
- Use all available information to make data driven decisions that will support the business in achieving wider objectives.
Profile
- Prior leadership of a Customer Service Function.
- Commercially astute.
- Ability to build and maintain strong working relationships with customers.
- Understanding of the wider customer supply chain.
- Strong internal stakeholder engagement.
- Excellent communication skills both written and verbal.
Job Offer
The role of Customer Service Manager will be based in the Wakefield area and has great links to the M1 & M62. Salary of 50,000 - 55,000 on offer depending on experience, plus exceptional benefits (disclosed upon application).
Please note - the successful applicant will need a Full UK driving license due to role requirements.
Customer Service Lead. Job in Wakefield LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
As a Customer Service Lead at our Wakefield site, you will join a dynamic team dedicated to delivering exceptional service in the supply and service industry. We pride ourselves on fostering a collaborative work culture that encourages professional growth and development, offering competitive salaries and outstanding benefits. With excellent transport links and a commitment to employee well-being, we provide a rewarding environment for those looking to make a meaningful impact in customer relations.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Lead. Job in Wakefield LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to your connections in the supply and service industry, especially those who might know someone at the company. A friendly chat can sometimes lead to insider info or even a referral.
✨Tip Number 2
Prepare for the interview by researching the company’s customer service strategy. Think about how your experience aligns with their goals and be ready to share specific examples of how you've driven retention and resolved customer issues.
✨Tip Number 3
Showcase your leadership skills during the interview. Be prepared to discuss how you’ve led teams in the past, managed escalated issues, and collaborated cross-functionally to enhance the customer journey.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Service Lead. Job in Wakefield LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Service Lead role. Highlight your leadership experience and any relevant achievements in customer service that align with the job description. We want to see how you can drive retention and deliver world-class service!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your understanding of the supply chain and how your skills can help us achieve our customer service strategy. Keep it engaging and personal!
Showcase Your Communication Skills:Since excellent communication is key for this role, make sure your written application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors. We want to see your attention to detail!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Customer Service Strategy
Before the interview, make sure you understand the company's customer service strategy and how it aligns with their business objectives. Be ready to discuss how you would create and implement a similar strategy in your role as Customer Service Manager.
✨Showcase Your Leadership Skills
Prepare examples of your previous leadership experiences in customer service. Highlight how you've successfully managed teams, resolved escalated issues, and driven retention through exceptional service. This will demonstrate your capability to lead the internal customer service function effectively.
✨Understand the Supply Chain
Brush up on your knowledge of the supply chain and how it impacts customer service. Be prepared to discuss how you can work cross-functionally with logistics, operations, and credit control to enhance the customer journey and ensure a seamless experience.
✨Communicate Clearly and Confidently
Since excellent communication skills are crucial for this role, practice articulating your thoughts clearly. Use specific examples to illustrate your points, and don’t hesitate to ask questions during the interview to show your engagement and interest in the role.
