At a Glance
- Tasks: Lead daily operations of a vibrant visitor attraction and manage a diverse team.
- Company: Exciting visitor attraction in Stoke-on-Trent with growth opportunities.
- Benefits: Competitive salary up to £50,000, career progression, and hands-on leadership experience.
- Other info: Dynamic role with flexible hours and potential for senior leadership.
- Why this job: Shape the future of a growing park while ensuring an amazing guest experience.
- Qualifications: Experience in operations management within visitor attractions or hospitality.
The predicted salary is between 45000 - 50000 £ per year.
A growing visitor attraction in the heart of Stoke-on-Trent is looking for an experienced Operations Manager to take full ownership of the day-to-day running of the park and play a key role in shaping how the business develops as it continues to grow. This is a highly visible, hands-on role where you will manage teams, resolve issues, and maintain high standards across the visitor experience, while overseeing front-of-house operations, leading and developing a large diverse team, collaborating closely with other departments, and driving performance against key KPIs.
Key responsibilities
- Take full ownership of the day-to-day operations of Peak Wildlife Park, ensuring all areas are fully staffed, open, and operating to a high standard.
- Lead and manage a front-of-house team of approximately 40 staff across catering and guest services.
- Work closely with Operations Supervisors to develop team structure, performance, and capability.
- Collaborate effectively with the Head Keeper and wider teams to ensure smooth park operations across all departments.
- Maintain consistently high standards of guest experience, safety, and service delivery.
- Manage and resolve operational issues quickly and effectively to minimise disruption.
- Plan for seasonal peaks, busy periods, and events to ensure full operational readiness.
- Take ownership of key KPIs including guest satisfaction, complaint resolution, staff retention, health and safety compliance, operational efficiency, and revenue performance.
- Provide clear daily and weekly reporting to senior management, highlighting risks, performance, and improvements.
- Drive continuous improvement across all areas of park operations.
Skills & attributes
- Proven experience in an operations management role within a visitor attraction, leisure, hospitality, or retail environment.
- Strong track record of managing teams across multiple functions or departments.
- Demonstrated ability to deliver consistently against KPIs, including guest experience and operational performance.
- Experience managing high-volume trading periods, seasonal demand, and live events.
- Strong understanding of health and safety compliance and best practice.
- Experience with budgets, cost control, and commercial reporting.
- Excellent leadership and people management skills, with the ability to motivate and develop teams.
Hours of work include Monday to Friday as well as some weekends, bank holidays and peak trading periods. Appointment will be subject to DBS clearance, right to work checks and satisfactory references. The role offers competitive pay up to 50,000 depending on experience, along with the opportunity to take real ownership of park operations and progress into a senior leadership position as the business grows. If this sounds like the Operations Manager position for you, click apply now to send us your CV!
Visitor Attraction Operations Manager. Job in Stoke-on-trent LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Join a dynamic and growing visitor attraction in Stoke-on-Trent, where you will have the opportunity to take full ownership of park operations and lead a diverse team in delivering exceptional guest experiences. With a strong focus on employee development, competitive pay, and a collaborative work culture, this role offers a unique chance to shape the future of the park while enjoying the benefits of working in a vibrant community. Embrace the challenge of driving performance and continuous improvement in a hands-on environment that values your contributions.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Visitor Attraction Operations Manager. Job in Stoke-on-trent LilyLifestyle Jobs
✨Tip Number 1
Get to know the company inside out! Research Peak Wildlife Park and understand their values, mission, and what makes them tick. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn, attend industry events, or join relevant groups. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to operations management. Think about your past experiences and how they align with the role's requirements. We want you to showcase your leadership skills and ability to handle high-pressure situations!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Visitor Attraction Operations Manager. Job in Stoke-on-trent LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your operations management experience, especially in visitor attractions or similar environments, to show us you're the right fit for the role.
Showcase Your Leadership Skills:Since this role involves managing a large team, it's crucial to demonstrate your leadership abilities. Include examples of how you've motivated and developed teams in the past, and how you’ve tackled challenges head-on.
Quantify Your Achievements:When detailing your previous roles, use numbers to back up your achievements. Whether it’s improving guest satisfaction scores or managing budgets, showing us the impact of your work can really make your application stand out.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss any important updates about the hiring process!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know the Park Inside Out
Before your interview, make sure you research Peak Wildlife Park thoroughly. Understand its mission, values, and any recent news or developments. This will not only show your genuine interest but also help you tailor your answers to align with their goals.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in managing diverse teams. Think about specific situations where you successfully motivated staff or resolved conflicts. This is crucial for a role that involves leading a large team across various functions.
✨Be Ready to Discuss KPIs
Since the role focuses heavily on performance metrics, be prepared to discuss how you've previously managed KPIs like guest satisfaction and operational efficiency. Bring concrete examples of how you’ve improved these areas in past roles.
✨Plan for Seasonal Challenges
Given the nature of visitor attractions, think about how you would handle peak trading periods and events. Be ready to share your strategies for ensuring smooth operations during busy times, as this will demonstrate your proactive approach to management.
