At a Glance
- Tasks: Manage customer relationships, process orders, and coordinate export shipments.
- Company: Join a dynamic team at LilyLifestyle in Uxbridge.
- Benefits: Supportive environment with opportunities for skill development and international exposure.
- Other info: Collaborative culture focused on continuous improvement and team success.
- Why this job: Be part of a fast-paced role where every day brings new challenges.
- Qualifications: Experience in customer service or sales administration is a plus.
The predicted salary is between 30000 - 40000 £ per year.
Are you a highly organised customer service professional with experience in sales administration and export coordination? Do you thrive in a fast‑paced environment where no two days are the same? We are looking for a proactive and detail‑oriented Customer Service & Sales Administrator to join a busy and growing team. This is a varied and rewarding role supporting both UK and international customers while helping deliver exceptional service standards.
The Role: You will play a key role in managing customer relationships, processing orders, coordinating export shipments, and supporting wider sales and operations teams. Working closely with colleagues across Sales, Supply Chain, Accounts, Marketing, and Logistics, you will help ensure a smooth customer journey from enquiry through to delivery. This role would suit someone with strong administration skills, excellent communication abilities, and previous experience within customer service, export administration, or international logistics.
Key Responsibilities
- Manage inbound customer enquiries via phone and email
- Process customer orders accurately and efficiently
- Provide day‑to‑day support to the sales team
- Issue invoices and credit notes
- Maintain customer pricing and account information
- Resolve customer queries relating to products, stock, pricing, shortages, and deliveries
- Coordinate with supply chain and warehouse teams regarding stock availability and bulk orders
- Manage warranty claims from investigation through to resolution
Amazon & Customer Portal Management
- Process Amazon orders and acknowledgements
- Maintain and update ASIN codes
- Resolve pricing discrepancies and shortage claims
- Manage customer portals for key accounts
Export Customer Service & Administration
- Coordinate export orders from receipt through to dispatch
- Prepare and manage export documentation including:
- Commercial invoices
- Packing lists
- Certificates of origin
- Shipping and customs documentation
- Letters of credit
- Country‑specific export paperwork
- Arrange collections and shipments with freight providers
- Liaise with freight forwarders, customs brokers, and shipping agents
- Support customers with international freight quotations
- Ensure compliance with international trade regulations and customs requirements
- Prepare Dangerous Goods Notes (DGN) and Chamber of Commerce certifications
- Monitor delivery schedules and resolve shipment or documentation issues
Team Support & Continuous Improvement
- Help foster a positive, high‑performance team culture
- Support team coordination and scheduling
- Assist with developing and improving Standard Operating Procedures (SOPs)
- Identify opportunities for process improvements and efficiencies
Skills & Experience Required
- Previous experience in customer service, sales administration, export administration, or international logistics
- Strong knowledge of export documentation and shipping procedures
- Excellent organisational skills and attention to detail
- Ability to manage multiple priorities and deadlines
- Strong communication and problem‑solving skills
- Proficient in Microsoft Office and ERP/order processing systems
- Team‑oriented with a proactive attitude
Desirable Skills
- Knowledge of Incoterms and international trade compliance
- Experience working with freight forwarders and customs authorities
- Additional language skills
Personal Attributes
- Highly organised and dependable
- Customer‑focused with a professional approach
- Able to work calmly under pressure
- Practical and adaptable
- Strong team player with excellent communication skills
What We Offer
- A varied and rewarding role within a supportive team environment
- Opportunities to develop your skills and experience
- Exposure to both UK and international operations
- A collaborative and fast‑paced working environment
Customer Service and Sales Coordinator. Job in Uxbridge LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
At LilyLifestyle, we pride ourselves on being an excellent employer, offering a dynamic and supportive work environment in Uxbridge. As a Customer Service and Sales Coordinator, you will benefit from opportunities for professional growth while collaborating with a diverse team dedicated to delivering exceptional service to both UK and international customers. Our culture fosters teamwork and continuous improvement, ensuring that every day brings new challenges and rewards.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service and Sales Coordinator. Job in Uxbridge LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Customer Service & Sales Coordinator role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their customer service approach and think of examples from your past experiences that showcase your skills. This will help you stand out as the perfect fit for their team!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family. Focus on common questions related to customer service and sales administration. The more comfortable you are, the better you'll perform when it counts!
✨Tip Number 4
Don't forget to apply through our website! We love seeing applications directly from candidates who are genuinely interested in joining our team. Plus, it shows you're proactive and keen on landing that Customer Service & Sales Coordinator role!
We think you need these skills to ace Customer Service and Sales Coordinator. Job in Uxbridge LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in customer service and sales administration. We want to see how your skills match the role, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Share specific examples of how you've managed customer relationships or coordinated exports in the past.
Show Off Your Organisational Skills:Since this role requires excellent organisational abilities, give us a glimpse of how you manage multiple tasks. Whether it’s through bullet points or a brief story, let us know how you keep everything on track!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with key responsibilities like managing customer relationships and processing orders. This will help you demonstrate how your skills align with what they’re looking for.
✨Showcase Your Communication Skills
As a Customer Service & Sales Coordinator, strong communication is crucial. Prepare examples of how you've effectively handled customer queries or resolved issues in the past. This will show that you can maintain exceptional service standards.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you had to manage multiple priorities or resolve a shipment issue. Practising these responses will help you feel more confident during the interview.
✨Highlight Your Organisational Skills
This role requires excellent organisational skills. Be prepared to discuss how you keep track of orders, manage documentation, and coordinate with different teams. Sharing specific tools or methods you use can really impress the interviewers.
