At a Glance
- Tasks: Be the first point of contact for housing and homelessness enquiries.
- Company: Join a dedicated team in London focused on housing services.
- Benefits: Flexible working pattern, competitive pay, and valuable experience.
- Other info: Fast-paced environment with opportunities for professional growth.
- Why this job: Make a real difference in people's lives by preventing homelessness.
- Qualifications: Experience in housing or triage roles and strong customer service skills.
The predicted salary is between 30000 - 40000 £ per year.
Location: London
Working Pattern: 3 Days per Week in the Office
Contract: 6-Month Temporary Contract
Are you an experienced Housing professional with a strong background in frontline triage, homelessness prevention, or housing advice?
The Role:
- Act as the first point of contact for housing and homelessness enquiries
- Conduct initial assessments in line with Part VII of the Housing Act 1996 (as amended by the Homelessness Reduction Act 2017)
- Provide early housing advice and homelessness prevention guidance
- Assess priority need, local connection, and eligibility
- Signpost to appropriate internal teams and external agencies
- Manage a caseload of prevention and relief cases where required
- Maintain accurate case notes and documentation in line with statutory requirements
About You:
- Previous experience in a Housing Options, Homelessness, or Triage role within a local authority
- Strong working knowledge of homelessness legislation
- Experience conducting Section 184 enquiries (desirable)
- Excellent customer service and interview skills
- The ability to manage a high-volume, fast-paced environment
- Strong written and verbal communication skills
Triage Officer - Housing Services. Job in London LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
As a Triage Officer in London, you will join a supportive and dynamic team dedicated to making a real difference in the community. Our company fosters a collaborative work culture that prioritises employee development, offering training and growth opportunities to enhance your skills in housing services. With a focus on meaningful work and a commitment to homelessness prevention, we provide a rewarding environment where your contributions are valued and impactful.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Triage Officer - Housing Services. Job in London LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing sector and let them know you're on the lookout for a Triage Officer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of homelessness legislation and the Housing Act. We recommend practising common interview questions related to triage and housing advice so you can showcase your expertise confidently.
✨Tip Number 3
When you get an interview, make sure to highlight your customer service skills and experience managing caseloads. Share specific examples of how you've helped clients in the past, as this will demonstrate your ability to handle the fast-paced environment of a Triage Officer.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Triage Officer - Housing Services. Job in London LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in housing services and triage roles. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about housing services and how your background makes you a perfect fit for the Triage Officer role. Keep it engaging and personal!
Showcase Your Skills:Don’t forget to emphasise your customer service and communication skills in your application. We’re looking for someone who can handle a fast-paced environment, so give us examples of how you’ve done this before!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Legislation
Make sure you brush up on the Housing Act 1996 and the Homelessness Reduction Act 2017. Being able to discuss these laws confidently will show that you understand the framework you'll be working within.
✨Prepare for Scenario Questions
Expect to be asked about how you would handle specific situations related to homelessness prevention or triage. Think of examples from your past experience where you've successfully managed similar cases and be ready to share those stories.
✨Showcase Your Customer Service Skills
As a Triage Officer, excellent customer service is key. Prepare to demonstrate your communication skills and how you've effectively interacted with clients in previous roles. Consider role-playing common scenarios with a friend beforehand.
✨Organise Your Documentation
Since maintaining accurate case notes is crucial, bring along examples of documentation you've worked with in the past. This will not only help you discuss your experience but also show your attention to detail and organisational skills.
