At a Glance
- Tasks: Assist travellers with hotel bookings and flight queries while providing exceptional customer service.
- Company: United Cerebral Palsy of Georgia, a supportive and inclusive organisation.
- Benefits: Hybrid working options, flexible schedule, and a friendly work environment.
- Other info: Enjoy a balanced work-life with three days in the office and two at home.
- Why this job: Join a dynamic team and help people travel with ease and confidence.
- Qualifications: Fluency in English and Dutch, plus previous customer service experience.
The predicted salary is between 25000 - 32000 £ per year.
United Cerebral Palsy of Georgia is seeking a Customer Service Advisor for their Edinburgh Call Centre. In this role, you will assist travelers with hotel bookings and flight queries while providing exceptional service across various communication channels.
Fluency in English and Dutch is required, along with previous customer service experience. The role offers hybrid working options, where you'll spend three days in the office and two at home.
Travel Support Advisor - Dutch & English, Hybrid employer: United Cerebral Palsy of Georgia
United Cerebral Palsy of Georgia is an excellent employer, offering a supportive work culture that values diversity and inclusion. With hybrid working options, employees enjoy the flexibility of balancing their professional and personal lives while contributing to meaningful work that positively impacts the community. The company also prioritises employee growth through ongoing training and development opportunities, making it an ideal place for those seeking a rewarding career in customer service.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Travel Support Advisor - Dutch & English, Hybrid
✨Tip Number 1
Make sure to brush up on your customer service skills! Since you'll be assisting travellers with hotel bookings and flight queries, practice handling different scenarios. Role-playing with a friend can help you feel more confident when those tricky questions come up.
✨Tip Number 2
Show off your language skills! Since fluency in Dutch and English is a must, consider preparing a few phrases or responses in both languages. This will not only impress the interviewers but also demonstrate your readiness for the role.
✨Tip Number 3
Research United Cerebral Palsy of Georgia! Knowing their mission and values can give you an edge during interviews. It shows that you're genuinely interested in the company and how you can contribute to their goals.
✨Tip Number 4
Don't forget to apply through our website! We make it super easy for you to submit your application and keep track of your progress. Plus, it’s a great way to stay updated on any new opportunities that pop up!
We think you need these skills to ace Travel Support Advisor - Dutch & English, Hybrid
Some tips for your application 🫡
Show Off Your Language Skills:Since fluency in English and Dutch is a must, make sure to highlight your language skills right at the start of your application. We want to see how you can communicate effectively in both languages!
Tailor Your Experience:When detailing your previous customer service experience, focus on roles where you've handled travel-related queries or bookings. We love seeing relevant examples that show us you're the perfect fit for this Travel Support Advisor role.
Be Personable:In your written application, let your personality shine through! We value exceptional service, so share any experiences where you went above and beyond for a customer. It helps us see how you'd fit into our team.
Apply Through Our Website:To make sure your application gets to us quickly, apply directly through our website. It’s the best way for us to keep track of your application and get back to you as soon as possible!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Brush Up on Your Language Skills
Since fluency in both English and Dutch is a must, make sure you're comfortable switching between the two during the interview. Practise common customer service phrases and scenarios in both languages to show your proficiency.
✨Know the Company Inside Out
Research United Cerebral Palsy of Georgia and understand their mission and values. Be ready to discuss how your skills align with their goals, especially in providing exceptional service to travellers.
✨Prepare for Customer Scenarios
Think about past customer service experiences and be ready to share specific examples. Prepare to discuss how you handled difficult situations or queries, as this will demonstrate your problem-solving skills and ability to provide great service.
✨Embrace the Hybrid Work Model
Since the role offers hybrid working options, be prepared to discuss how you manage your time and productivity when working from home. Share any strategies you have for staying organised and maintaining communication with your team.
