At a Glance
- Tasks: Help customers plan unforgettable trips and manage reservations with a focus on exceptional service.
- Company: Join a growing travel organisation in a stylish West London office.
- Benefits: Earn up to £32k plus bonuses, enjoy familiarisation trips and industry perks.
- Other info: Dynamic team environment with opportunities for growth and development.
- Why this job: Make travel dreams come true while hitting sales targets and enjoying a hybrid work model.
- Qualifications: Previous travel sales experience and knowledge of GDS systems are essential.
The predicted salary is between 32000 - 32000 £ per year.
We are on the lookout for customer-focused Travel Reservations Consultants to join our client’s growing team! If you enjoy providing an exceptional level of service while helping customers plan unforgettable trips, this could be your perfect role! Based in our client's super smart West London office, successful candidates will be responsible for delivering high-quality sales and service support to customers via inbound and outbound calls.
The role includes handling new reservations as well as online enquiries, ensuring customers receive accurate advice, efficient booking management, and an excellent end-to-end travel experience while meeting individual and team sales targets. This is a fantastic opportunity to join an expanding and established travel organisation, and on offer is a competitive salary of up to £32k plus bonus and industry benefits such as familiarisation trips and other industry incentives. This is a hybrid role, with a requirement of 3 days in the office and 2 from home. Hours of operation are between Mon - Sat 9am - 6pm.
Role of Travel Reservations Consultant:- Handle customer enquiries efficiently, professionally and in line with SLAs.
- Provide accurate general and destination-specific travel advice for worldwide and European travel products.
- Organise and cost complex travel itineraries, ensuring all customer requirements are met.
- Deliver an exceptional customer experience on every interaction.
- Maximise sales potential on all calls by offering relevant ancillary products and services.
- Demonstrate a strong sales focus, identifying customer needs and converting enquiries into confirmed bookings.
- Promote current campaigns, monthly incentives and other incentive programs.
- Make booking amendments accurately within the GDS system, ensuring compliance with airline rules and fare conditions.
- Resolve booking issues efficiently while maintaining customer satisfaction and retention.
- Perform general administrative duties related to reservations and call handling.
- Previous travel sales experience - essential
- Working knowledge of a GDS - Amadeus or Galileo / Travelport - essential
- Excellent worldwide destination and airline knowledge
- Good attention to detail and administration skills
- Strong sales and customer service skills
- Ability to work well both autonomously and as part of a team
Travel Reservations Consultant. Job in Hammersmith And Fulham LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Join a dynamic and customer-centric travel organisation in the heart of West London, where your passion for travel and exceptional service will be valued. With a competitive salary of up to £32k plus bonuses, and unique benefits like familiarisation trips, this role offers not just a job but a pathway to grow within a supportive team environment. Embrace the hybrid work model that allows for flexibility while being part of an expanding company dedicated to creating unforgettable travel experiences.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Travel Reservations Consultant. Job in Hammersmith And Fulham LilyLifestyle Jobs
✨Tip Number 1
Get to know the company inside out! Research their values, services, and recent news. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your pitch! Prepare a short introduction about yourself that highlights your travel sales experience and customer service skills. Keep it engaging and relevant to the role of Travel Reservations Consultant.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our team.
We think you need these skills to ace Travel Reservations Consultant. Job in Hammersmith And Fulham LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Travel Reservations Consultant role. Highlight your previous travel sales experience and any relevant skills, like your knowledge of GDS systems. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share your passion for travel and customer service, and explain why you're the perfect fit for this role. We love seeing genuine enthusiasm, so let your personality come through!
Showcase Your Sales Skills:Since this role has a strong sales focus, be sure to include examples of how you've maximised sales potential in past roles. We’re looking for candidates who can convert enquiries into bookings, so don’t hold back on your achievements!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our fantastic team!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Destinations
Brush up on your knowledge of popular travel destinations and current travel trends. Being able to discuss specific locations and provide insights will show your passion for travel and help you connect with the interviewer.
✨Master the GDS
Familiarise yourself with the GDS systems mentioned in the job description, like Amadeus or Galileo. If you have experience, be ready to share specific examples of how you've used these systems to enhance customer service or streamline bookings.
✨Showcase Your Sales Skills
Prepare to discuss your previous sales experiences and how you’ve successfully converted enquiries into bookings. Think of specific instances where you maximised sales potential and how you can apply those strategies in this role.
✨Emphasise Customer Service Excellence
Be ready to talk about how you handle customer enquiries and resolve issues. Share examples that highlight your ability to maintain high levels of customer satisfaction, especially in challenging situations.
