At a Glance
- Tasks: Help customers plan unforgettable trips and provide exceptional service.
- Company: Join a growing travel organisation in a vibrant West London office.
- Benefits: Competitive salary up to £32k, bonuses, and exciting industry perks like familiarisation trips.
- Other info: Hybrid role with 3 days in the office and 2 days from home.
- Why this job: Make a real impact by creating memorable travel experiences for customers.
- Qualifications: Previous travel sales experience and knowledge of GDS systems required.
The predicted salary is between 32000 - 32000 £ per year.
We are on the lookout for customer-focused Travel Reservations Consultants to join our client’s growing team! If you enjoy providing an exceptional level of service while helping customers plan unforgettable trips, this could be your perfect role! Based in our client's super smart West London office, successful candidates will be responsible for delivering high-quality sales and service support to customers via inbound and outbound calls.
The role includes handling new reservations as well as online enquiries, ensuring customers receive accurate advice, efficient booking management, and an excellent end-to-end travel experience while meeting individual and team sales targets. This is a fantastic opportunity to join an expanding and established travel organisation, and on offer is a competitive salary of up to £32k plus bonus and industry benefits such as familiarisation trips and other industry incentives. This is a hybrid role, with a requirement of 3 days in the office and 2 from home. Hours of operation are between Mon - Sat 9am - 6pm.
Role of Travel Reservations Consultant:- Handle customer enquiries efficiently, professionally and in line with SLAs.
- Provide accurate general and destination-specific travel advice for worldwide and European travel products.
- Organise and cost complex travel itineraries, ensuring all customer requirements are met.
- Deliver an exceptional customer experience on every interaction.
- Maximise sales potential on all calls by offering relevant ancillary products and services.
- Demonstrate a strong sales focus, identifying customer needs and converting enquiries into confirmed bookings.
- Promote current campaigns, monthly incentives and other incentive programs.
- Make booking amendments accurately within the GDS system, ensuring compliance with airline rules and fare conditions.
- Resolve booking issues efficiently while maintaining customer satisfaction and retention.
- Perform general administrative duties related to reservations and call handling.
- Previous travel sales experience - essential
- Working knowledge of a GDS - Amadeus or Galileo / Travelport - essential
- Excellent worldwide destination and airline knowledge
- Good attention to detail and administration skills
- Strong sales and customer service skills
- Ability to work well both autonomously and as part of a team
Travel Consultant. Job in Hammersmith And Fulham LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Join a dynamic and customer-centric travel organisation based in the vibrant area of Hammersmith and Fulham, where your passion for travel can flourish. With a competitive salary of up to £32k plus bonuses, and unique benefits like familiarisation trips, this role offers not just a job but a pathway to grow within an expanding team. Embrace a hybrid work culture that values flexibility, teamwork, and exceptional service, making every day an opportunity to create unforgettable experiences for customers.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Travel Consultant. Job in Hammersmith And Fulham LilyLifestyle Jobs
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your pitch! Prepare a short introduction about yourself that highlights your travel sales experience and customer service skills. Keep it engaging and relevant to the role of Travel Reservations Consultant.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Travel Consultant. Job in Hammersmith And Fulham LilyLifestyle Jobs
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond to help customers in the past, especially in travel-related roles!
Be Specific About Your Travel Knowledge:When discussing your travel experience, be specific! Mention any destinations you know well and any GDS systems you've used. This will show us that you're ready to hit the ground running.
Tailor Your Application:Don’t just send a generic application. Tailor it to the role of Travel Reservations Consultant. Use keywords from the job description to demonstrate that you understand what we’re looking for.
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy and ensures your application goes straight to us!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Destinations
Brush up on your knowledge of popular travel destinations and current travel trends. Being able to discuss specific locations and provide insights will show your passion for travel and help you connect with the interviewer.
✨Master the GDS
Familiarise yourself with the GDS systems mentioned in the job description, like Amadeus or Galileo. If you have experience, be ready to share specific examples of how you've used these systems to manage bookings and resolve issues.
✨Showcase Your Sales Skills
Prepare to discuss your previous sales experiences and how you've successfully converted enquiries into bookings. Think of specific instances where you maximised sales potential and how you can apply those skills in this role.
✨Emphasise Customer Service
Be ready to talk about your approach to delivering exceptional customer service. Share examples of how you've handled difficult situations or gone above and beyond to ensure customer satisfaction, as this is key for a Travel Reservations Consultant.
