At a Glance
- Tasks: Assist customers at the trade counter and deliver products with company vehicles.
- Company: Join a dynamic team at a leading builders merchant in Cumbria.
- Benefits: Enjoy a competitive salary, bonuses, healthcare, and discounts.
- Other info: Great career growth opportunities and supportive team environment.
- Why this job: Be part of a hands-on role that drives sales and builds customer relationships.
- Qualifications: Passion for customer service and a valid driving licence required.
The predicted salary is between 29080 - 32680 £ per year.
ROLE: Trade Counter Assistant / Driver
HOURS: 44 per week – Permanent, Monday to Friday 7:00–16:30, 8:00–12:00 on Saturdays (rota)
SALARY: £29,080.48 basic salary per year
BONUS/OTE: £32,680.48 per year total earning potential
BENEFITS: Healthcare Cash Plan, 3x Salary Life Assurance, High Street Discounts, Staff Discount
BASE: Site Based
Responsibilities
- Hands‑on, lead by example, work closely with Branch Manager and Supervisor in day‑to‑day operations
- Drive trade counter sales, achieve sales targets, communicate product knowledge to customers
- Provide exceptional customer service and support to new and existing customers
- Picking, loading, and delivering products via company 3.5‑tonne flatbed trucks and LWB vans
- Route planning, safe driving, keeping the company vehicle clean
- Support Branch Manager with activities, on time and in full
- Ensure compliance with health and safety, company policies and procedures
- Maintain excellence in customer service, operational standards and branch sales targets
- Build and maintain positive customer relationships while driving sales
- Assist with delivery of branch operations
- Provide support to branch colleagues as required
- Maintain branch standards – warehouse and stock management, front‑office cleanliness, POS
Qualifications and Requirements
- Passion and energy to deliver exceptional customer service and achieve targets
- Hands‑on, customer‑focused, confident and proactive engagement
- Commercial mindset to drive sales and maximise margins, while ensuring satisfaction
- Good organisational skills, ability to prioritise and take initiative
- Confident IT user, experience of MS Office and industry‑standard software such as SAP
- Full and valid driving licence essential; FLT licence advantage
- Previous branch stock‑take experience advantage
- Comfortable working in a small team and occasionally alone
- Experience in trade/builders merchant/retail, glazing or uPVC environment advantage
Benefits
- Competitive basic salary
- Excellent monthly bonus scheme
- 25 days holiday plus statutory holidays (total ~33 days)
- Free Healthcare plan
- Enhanced maternity and paternity benefit
- Free Life Assurance Plan 3x annual salary
- Christmas shutdown
- Share Save Scheme at discounted rates
- Company Pension Plan
- Employee discount on Eurocell products
- Discounts at many online and high‑street retailers
- Training: e‑learning and on‑the‑job training
- Care First Employee Assistance Programme (24/7 confidential support)
- Colleague Referral Programme – referral bonus
- Excellent opportunities for career growth
Trade Counter Assistant / Driver. Job in Cumbria LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
At LilyLifestyle, we pride ourselves on being an exceptional employer, offering a dynamic work environment in Cumbria where our Trade Counter Assistants/Drivers can thrive. With a competitive salary, generous benefits including a healthcare cash plan and enhanced maternity/paternity leave, as well as a strong focus on employee growth through training and career advancement opportunities, we foster a culture of support and collaboration. Join us to be part of a team that values your contributions and prioritises customer satisfaction while enjoying the unique advantages of working in a vibrant local community.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Trade Counter Assistant / Driver. Job in Cumbria LilyLifestyle Jobs
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on LilyLifestyle. Understand their values and what they stand for. This will help you connect with the interviewer and show that you're genuinely interested in the role.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and sales. Think about your past experiences and how they relate to the Trade Counter Assistant role. We want you to feel confident when discussing your skills!
✨Tip Number 3
Show off your personality! During the interview, let your passion for customer service shine through. Be friendly and approachable, just like you would be with customers at the trade counter. Remember, they’re looking for someone who fits into their team!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’d be a perfect fit for the role!
We think you need these skills to ace Trade Counter Assistant / Driver. Job in Cumbria LilyLifestyle Jobs
Some tips for your application 🫡
Show Your Passion:Let us see your enthusiasm for customer service and sales in your application. Share specific examples of how you've gone above and beyond to help customers or achieve targets in the past.
Tailor Your CV:Make sure your CV highlights relevant experience, especially in trade or retail environments. We want to see how your skills align with the role of Trade Counter Assistant / Driver, so don’t hold back!
Be Clear and Concise:When writing your cover letter, keep it straightforward. We appreciate clarity, so get straight to the point about why you’re a great fit for the job and what you can bring to our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Stuff
Make sure you brush up on your product knowledge and the services offered by the company. Being able to confidently discuss how you can drive trade counter sales and provide exceptional customer service will impress the interviewers.
✨Show Your Customer Service Skills
Prepare examples of how you've delivered great customer service in the past. Think about situations where you went above and beyond to help a customer or resolved a tricky issue. This role is all about building positive relationships, so let your passion shine through!
✨Demonstrate Your Organisational Skills
Since the job involves picking, loading, and delivering products, be ready to talk about how you manage your time and prioritise tasks. Share any experiences where you successfully juggled multiple responsibilities or improved efficiency in a previous role.
✨Be Ready to Drive
As driving is a key part of this role, ensure you have your full and valid driving licence details ready. You might also want to mention any experience you have with route planning or keeping vehicles in top condition, as this shows you're proactive and responsible.
