At a Glance
- Tasks: Investigate warranty claims and support trade customers in the automotive sector.
- Company: Established automotive organisation with a focus on quality and service.
- Benefits: Competitive salary, bonus, benefits, and clear progression opportunities.
- Other info: Stable role with ongoing learning and recognition for your contributions.
- Why this job: Join a specialist team and make a real impact in the automotive industry.
- Qualifications: Experience in a technical automotive environment and strong communication skills.
The predicted salary is between 28000 - 30000 £ per year.
An established organisation within the automotive sector is looking for a Warranty & Technical Claims Specialist to join a small, specialist team. The role focuses on investigating product-related issues and warranty claims, supporting trade customers, and helping to protect the reputation of the products in the market. This position is based in West Kent and is only realistically accessible to candidates who drive and have their own vehicle.
The Role
- Support the end-to-end handling of warranty and product-related claims from trade customers.
- Review claim information submitted through internal systems and help decide whether to:
- Authorise low-value claims,
- Request further information, or
- Arrange for parts to be returned for technical inspection.
- Assist with the technical review of failed components for cars and trucks, taking into account possible product, usage, or installation issues.
- Contribute to clear, professional communication with trade customers about claim outcomes and reasoning.
- Work closely with colleagues in administration and inspection to ensure claims are processed accurately and within agreed timeframes.
- Help maintain and enhance standards of service and brand protection through balanced, commercially aware decision-making.
About You
- Background in a technical, mechanical automotive environment is essential for example: Automotive parts / aftermarket, Warranty, technical support or quality, Garage, workshop or service environment.
- Confident working with information and detail; able to:
- Analyse claim data,
- Identify potential causes through physical inspection of car/truck parts, and
- Support fair, evidence-based decisions.
- Comfortable balancing technical facts with commercial and customer considerations.
- Strong communication skills (written and verbal) with a professional, measured style.
- Able to represent the organisation positively in all customer interactions.
- Enjoys being part of a small, focused team, contributing to a consistent, high standard of work.
- Holds a full UK driving licence and has own transport, due to the location.
What’s on Offer
- £28,000 - £30,000 basic salary, depending on experience.
- Excellent bonus and benefits package.
- Clear progression opportunities within a growing, technically focused function.
- Exposure to a wide range of car and truck component cases, offering variety and ongoing learning.
- A stable role within a specialist team environment where your contribution will be recognised.
Warranty & Technical Claims Specialist - Automotive (Car & Truck). Job in Tonbridge LilyLifesty[...] employer: United Cerebral Palsy of Georgia
Join a dynamic and established organisation in the automotive sector as a Warranty & Technical Claims Specialist in West Kent, where you will be part of a small, dedicated team that values your expertise and contributions. Enjoy a competitive salary, excellent bonus and benefits package, and clear opportunities for progression within a supportive work culture that prioritises employee growth and recognition. With a focus on technical excellence and customer satisfaction, this role offers a unique chance to engage with a variety of automotive cases while making a meaningful impact in the industry.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Warranty & Technical Claims Specialist - Automotive (Car & Truck). Job in Tonbridge LilyLifesty[...]
✨Tip Number 1
Network like a pro! Reach out to people in the automotive industry, especially those who work in warranty and technical claims. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by brushing up on your technical knowledge. Be ready to discuss specific automotive issues and how you would handle them. We want to see your problem-solving skills in action!
✨Tip Number 3
Showcase your communication skills! During interviews, make sure to articulate your thoughts clearly and professionally. Remember, you’ll be representing the company, so let your communication shine.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Warranty & Technical Claims Specialist - Automotive (Car & Truck). Job in Tonbridge LilyLifesty[...]
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in the automotive sector, especially any technical or warranty-related roles. We want to see how your background aligns with the job description, so don’t be shy about showcasing relevant skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Warranty & Technical Claims Specialist role. We love seeing enthusiasm and a clear understanding of the position, so let your personality come through.
Showcase Your Communication Skills:Since strong communication is key in this role, make sure your written application reflects that. Keep your language professional yet approachable, and ensure everything is clear and concise. We appreciate a well-structured application!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to automotive parts and warranty claims. Be ready to discuss specific examples from your past experience that demonstrate your ability to analyse claim data and identify issues with car or truck components.
✨Communicate Clearly
Practice articulating your thoughts in a clear and professional manner. Since the role involves communicating with trade customers, it’s crucial to show that you can explain complex technical information in an easy-to-understand way during the interview.
✨Show Your Team Spirit
This position is all about being part of a small, focused team. Be prepared to share examples of how you've successfully collaborated with colleagues in the past, and express your enthusiasm for contributing to a high standard of work within a tight-knit group.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions where you'll need to demonstrate your decision-making skills. Think about how you would handle various warranty claims situations, balancing technical facts with customer considerations, and be ready to explain your reasoning.
