At a Glance
- Tasks: Lead a dynamic team to deliver exceptional automotive service and achieve budget targets.
- Company: Join a reputable automotive dealer in Tonbridge with a commitment to excellence.
- Benefits: Competitive salary, performance bonuses, and opportunities for professional growth.
- Other info: Exciting career progression in a fast-paced environment.
- Why this job: Make a real impact in the automotive industry while developing your leadership skills.
- Qualifications: Experience as a Service Manager and strong team management skills required.
The predicted salary is between 40000 - 45000 £ per year.
A fantastic opportunity has arisen for an experienced Service Manager! The successful candidate will join a hardworking team, committed to providing top‑notch service to their valued customers. If you are passionate about furthering your automotive career and would like to find out some more information please apply today!
Duties & Responsibilities of a Service Manager:
- Ensuring budget targets are achieved.
- Managing a team of Technicians, Workshop Controllers, Warranty Administrators and Service Advisors, ensuring all staff have a development and training schedule and that they are all trained on service and customer facing systems to a competent level.
- Carrying out daily audit checks on job cards ensuring accuracy of all information and reporting and resolving any issues.
- Ensuring KPIs are achieved.
- Maintaining a high level of efficiency in ensuring all response times to bookings, calls, return calls, authority requests, paperwork requests and any element of the daily role that requires work to be completed to an internal or external deadline.
- Ensuring all warranty claims are registered and followed up for payment.
- Carrying out weekly/monthly performance reviews and departmental meetings.
- Understanding budgets and monthly accounts.
Your Background & Skill:
- Proven experience working as a Service Manager/Aftersales Manager within a busy main dealer is essential.
- Previous experience managing a team.
- Technical skills are advantageous but not essential.
- Well‑presented and have excellent interpersonal and organisational skills.
- Ability to build rapport and create lasting relationships (which lead to customer loyalty and referrals).
- Excellent communication skills.
For further details on this role and other jobs in the motor trade, please submit your CV to Stacey Hunt of ACS Recruitment Consultancy.
Automotive Service Manager. Job in Tonbridge LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Join a dynamic team in Tonbridge as an Automotive Service Manager, where your expertise will be valued and rewarded with a competitive salary and bonus structure. Our company fosters a supportive work culture that prioritises employee development, offering training opportunities to enhance your skills and advance your career in the automotive industry. With a commitment to excellence and customer satisfaction, you'll thrive in an environment that encourages collaboration and innovation.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Automotive Service Manager. Job in Tonbridge LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to your contacts in the automotive industry and let them know you're on the hunt for a Service Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Show them that you’re not just another candidate; you’re genuinely interested in their mission and how you can contribute to their success.
✨Tip Number 3
Practice your answers to common interview questions, especially those related to team management and customer service. We want you to feel confident and ready to showcase your skills when it’s time to shine!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Automotive Service Manager. Job in Tonbridge LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Manager role. Highlight your experience in managing teams and achieving budget targets, as these are key aspects of the job. We want to see how your background aligns with what we're looking for!
Showcase Your Skills:Don’t forget to showcase your interpersonal and organisational skills in your application. Mention specific examples where you've built rapport with customers or led a team effectively. This will help us see your potential fit within our hardworking team.
Be Clear and Concise:When writing your cover letter, be clear and concise. We appreciate straightforward communication, so get to the point while still expressing your passion for the automotive industry. Let us know why you’re excited about this opportunity!
Apply Through Our Website:Finally, make sure to apply through our website! It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. We can’t wait to hear from you!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Numbers
Make sure you’re familiar with key performance indicators (KPIs) relevant to the role. Brush up on budget management and how you’ve achieved targets in previous positions. Being able to discuss specific figures will show your potential employer that you understand the financial side of the service manager role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed a team in the past. Think about times when you’ve developed staff or resolved conflicts. Highlighting your ability to lead and motivate a team will resonate well with the interviewers, as they’re looking for someone who can manage technicians and service advisors effectively.
✨Customer Service is Key
Since this role involves ensuring top-notch service, be ready to discuss your approach to customer relations. Share stories where you’ve built rapport with customers or turned a negative experience into a positive one. This will demonstrate your commitment to customer satisfaction, which is crucial for the position.
✨Prepare Questions
Interviews are a two-way street, so come prepared with insightful questions about the company culture, team dynamics, and expectations for the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you. Plus, it gives you a chance to engage with the interviewers on a deeper level.
