At a Glance
- Tasks: Lead the Box Office team and ensure outstanding customer experiences at a vibrant theatre.
- Company: Join Leicester Square Theatre, a top entertainment venue in London's West End.
- Benefits: Enjoy a competitive salary, 20 days holiday, and opportunities for growth.
- Other info: Dynamic role with evening and weekend shifts in a fast-paced environment.
- Why this job: Be part of the excitement in live entertainment and work with talented performers.
- Qualifications: Experience in ticketing systems and a passion for live events are essential.
The predicted salary is between 35000 - 35000 £ per year.
Salary: £35,000 per annum
Location: Leicester Square Theatre, London WC2H 7BX
Full‑time, Permanent – 40 hours per week (including evenings and weekends)
What we offer:
- Salary of £35,000 per annum
- 20 days holiday plus bank holidays, rising with length of service
- The opportunity to work in one of London’s most exciting entertainment venues
- A collaborative and energetic working environment
- The chance to work closely with a wide range of productions, performers and industry professionals
Leicester Square Theatre is one of London’s best‑loved entertainment venues, sitting at the heart of the West End and hosting an exciting programme of comedy, theatre, music, podcasts, cabaret and live events across two busy venues.
We are looking for an experienced and highly organised Box Office Manager to lead the day‑to‑day running of our Box Office operation, ensuring an outstanding customer experience while supporting ticket sales, visiting productions and commercial performance across the business. This is a varied, fast‑paced role suited to someone who enjoys live entertainment, thrives under pressure, and can confidently balance customer service, administration, team leadership and sales performance.
The Role
Reporting to the Sales Manager, you will oversee all Box Office operations across Leicester Square Theatre and the Museum of Comedy. From managing on‑sales and promoter relationships to leading the Box Office team and monitoring ticket sales performance, you will play a key role in the smooth running and continued success of both venues. You will also work closely with Sales and Marketing teams to support campaigns, customer communications and audience engagement initiatives.
Responsibilities
- Manage the day‑to‑day operation of the Box Office across both venues
- Lead, support and develop the Box Office team, including rotas, training and performance management
- Build and manage events using ticketing and website systems including Ticketsolve and Wordpress
- Liaise with promoters, agents and visiting productions regarding ticket sales, allocations, guest lists and reporting
- Monitor ticket sales and occupancy levels, helping maximise revenue through pricing, promotions and tactical discounting
- Oversee show on‑sales and ensure all event information is accurate and delivered on time
- Produce and distribute accurate sales and Box Office reports
- Manage customer communications, enquiries and access bookings
- Work collaboratively with Sales and Marketing teams to support campaigns and audience growth
- Review and improve Box Office systems, processes and operational efficiency
- Ensure excellent customer service standards are maintained at all times
Skills and experience
- Strong organisational skills with a calm, professional approach and a genuine passion for live entertainment
- Experience using Ticketsolve or another leading ticketing system
- Previous experience within live entertainment, theatre, comedy, events or a similar environment
- Experience managing, motivating and developing a team
- Strong communication, administrative and IT skills
- The ability to multitask and prioritise effectively in a busy environment
- Excellent attention to detail and customer service skills
- Experience liaising with promoters, agents and external stakeholders
Desired skills
- Knowledge of the arts, theatre or comedy sectors
- Experience improving systems and operational processes
- An understanding of staff management or personnel systems
Please note: due to the nature of the role, regular evening and weekend work will be required.
Theatre Box Office Manager. Job in London LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
As a Theatre Box Office Manager at Leicester Square Theatre, you will thrive in one of London's most vibrant entertainment venues, surrounded by a collaborative and energetic team. With a competitive salary, generous holiday allowance, and opportunities for professional growth, this role offers a unique chance to engage with a diverse range of productions and industry professionals while ensuring an exceptional customer experience in the heart of the West End.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Theatre Box Office Manager. Job in London LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Attend industry events, workshops, or even shows at the Leicester Square Theatre. Meeting people in person can open doors that online applications just can't.
✨Tip Number 2
Show your passion for live entertainment! When you get the chance to chat with potential employers, let your enthusiasm shine through. Share your favourite shows or experiences to connect on a personal level.
✨Tip Number 3
Be proactive! If you see a job opening, don’t just apply through the website—reach out directly to the hiring manager or team. A friendly email expressing your interest can make you stand out.
✨Tip Number 4
Prepare for interviews by researching the venue and its productions. Knowing the ins and outs of the Leicester Square Theatre will show you're serious about the role and ready to hit the ground running.
We think you need these skills to ace Theatre Box Office Manager. Job in London LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Box Office Manager role. Highlight your experience in live entertainment and any relevant skills, like using ticketing systems or managing teams. We want to see how your background fits with what we do!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share your passion for live entertainment and explain why you’re the perfect fit for our team. Don’t forget to mention specific experiences that relate to the responsibilities listed in the job description.
Show Off Your Customer Service Skills:Since this role is all about providing an outstanding customer experience, make sure to highlight your customer service skills in your application. We love candidates who can demonstrate their ability to handle enquiries and ensure satisfaction!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to submit all your documents in one go. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Venue
Before the interview, do your homework on Leicester Square Theatre and its offerings. Familiarise yourself with their current productions, ticketing systems like Ticketsolve, and any recent news. This shows genuine interest and helps you connect your experience to their specific needs.
✨Showcase Your Leadership Skills
As a Box Office Manager, you'll be leading a team. Prepare examples of how you've successfully managed and motivated teams in the past. Think about challenges you've faced and how you resolved them, as this will demonstrate your ability to handle the fast-paced environment they mentioned.
✨Customer Service is Key
Highlight your customer service experience during the interview. Be ready to discuss how you've handled difficult situations or improved customer satisfaction in previous roles. This is crucial for ensuring an outstanding customer experience at the theatre.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of your interview. Inquire about their upcoming productions, team dynamics, or how they measure success in the Box Office. This not only shows your enthusiasm but also helps you gauge if the role is the right fit for you.
