At a Glance
- Tasks: Provide IT support to retail stores, troubleshoot systems, and assist with store projects.
- Company: Join American Golf, Europe's largest golf retailer, passionate about enhancing golfers' experiences.
- Benefits: Flexible working options, travel opportunities, and a supportive team environment.
- Other info: Diverse workplace committed to inclusion and innovation.
- Why this job: Make a real impact in the retail tech space while working with a vibrant community.
- Qualifications: Experience in IT support, strong knowledge of POS systems, and excellent communication skills.
The predicted salary is between 30000 - 40000 £ per year.
At American Golf, we’re passionate about golf and dedicated to helping golfers of all levels enhance their game. We believe in delivering exceptional service, offering expert knowledge, and providing the latest and greatest in golf products. As the largest golf retailer in Europe, we take pride in our commitment to excellence and in fostering a vibrant, customer-focused community of golf enthusiasts.
As an IT Field Service Engineer, you will be responsible for providing comprehensive IT support to our retail stores within the South region of the UK and Ireland. The role involves addressing day-to-day IT support needs, including managing Tills, POS systems, and payment systems, as well as supporting store refurbishments, closures, and new store openings. The engineer will also be responsible for providing training to store staff on IT systems and ensuring that all IT equipment is functioning optimally to support store operations.
Key Responsibilities- Provide on-site and remote IT support to retail stores within the assigned geographical area.
- Troubleshoot and resolve issues relating to Tills, POS systems, payment systems and other store IT equipment.
- Conduct proactive maintenance on a scheduled basis to minimise long-term issues.
- Work with the IT Operations Manager to identify support trends and failures.
- Ensure minimal disruption to store operations by responding promptly to support requests and incidents.
- When needed, cover other regions or assist during peak periods.
- Assist with IT-related aspects of store refurbishments, closures and new store openings as needed.
- Setup and configure replacement or new IT systems when needed.
- Work with the wider business to decommission IT equipment during store closures.
- Work closely with Store and Area Managers, and the IT Operations Manager to understand and meet the IT needs of the stores.
- Liaise with the wider IT team and external suppliers to resolve issues.
- Provide training to store staff on the use of IT systems.
- Create and distribute user guides and best practices to ensure staff are confident using IT systems.
- Travel extensively within the designated geographical area (South, Midlands, North & Ireland) to provide support.
- Be available for occasional after-hours support during critical store openings, refurbishments, closures or urgent issues.
- Ability to work from home one/two days a week depending on the needs of the stores.
- Travel to the head office on occasion to build relationships with the wider IT team, receive training, company events or announcements.
- Monitor and update the service desk solution.
- Assist with wider IT support related tickets.
- Use, amend and add to the Knowledge Base to improve wider knowledge and understanding.
- Attend daily standup meetings to understand business and IT support priorities.
- Collaborate with external support partners for escalated technical issues.
- Report to the IT Operations Manager, providing updates on system status and projects.
- IT Support Experience: Proven experience in IT support, preferably in a retail environment.
- Technical Knowledge: Strong knowledge of Till, POS, Payment systems and related hardware/software.
- Efficient Troubleshooting and Problem Solving: Ability to troubleshoot and resolve technical issues efficiently and effectively.
- Clear Communicator and Supportive: Excellent communication skills and interpersonal skills, with the ability to train and support non-technical staff.
- Organised and Multitasking Ability: Strong organisational skills with the ability to manage multiple tasks and priorities.
- Independence & Flexibility: Willingness to travel and work independently in a field‑based role.
- Driving & Mobility: Full UK driving license required.
American Golf is committed to fostering an inclusive and diverse workplace. We welcome applicants from all backgrounds and do not discriminate based on race, gender, age, disability, sexual orientation, religion, or any other protected status. We believe that diversity drives innovation and are proud to be an equal opportunity employer. We value the diversity of our team and encourage all qualified candidates to apply.
IT Field Service Engineer (South Region). Job in Maidenhead LilyLifestyle Jobs in Thatcham employer: United Cerebral Palsy of Georgia
At American Golf, we pride ourselves on being the largest golf retailer in Europe, offering a vibrant work culture that values passion for the game and exceptional customer service. As an IT Field Service Engineer, you will enjoy extensive travel opportunities across the South region, while also benefiting from a supportive environment that encourages professional growth through training and collaboration with a dedicated team. Our commitment to inclusivity and diversity ensures that every employee feels valued and empowered to contribute to our success.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Field Service Engineer (South Region). Job in Maidenhead LilyLifestyle Jobs in Thatcham
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local tech meetups, or join online forums. You never know who might have a lead on that perfect IT Field Service Engineer role.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your IT support projects and achievements. This can really set you apart from other candidates when you're applying through our website.
✨Tip Number 3
Prepare for interviews by practising common IT support scenarios. Think about how you'd troubleshoot specific issues with Tills or POS systems. Being ready to demonstrate your problem-solving skills can make a huge difference!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can keep you fresh in the interviewer's mind. Plus, it shows your enthusiasm for the role and the company, which is always a bonus.
We think you need these skills to ace IT Field Service Engineer (South Region). Job in Maidenhead LilyLifestyle Jobs in Thatcham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Field Service Engineer role. Highlight your experience with Tills, POS systems, and any retail IT support you've done. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support in retail and how you can enhance our team. Keep it friendly and professional, just like we are at StudySmarter.
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled tricky IT issues in the past. We love seeing candidates who can think on their feet and resolve problems efficiently, so don't hold back!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Tills, POS systems, and payment systems. Be ready to discuss how you've tackled technical issues in the past and share specific examples of troubleshooting you've done. This will show that you're not just familiar with the tech but can also handle real-world problems.
✨Showcase Your Communication Skills
Since you'll be training store staff, it's crucial to demonstrate your ability to communicate complex IT concepts in a simple way. Prepare to explain how you would approach training non-technical staff and maybe even role-play a training scenario during the interview.
✨Be Ready for Scenario Questions
Expect questions about how you'd handle specific situations, like a store experiencing a major IT failure during peak hours. Think through your problem-solving process and be prepared to articulate it clearly. This will highlight your ability to stay calm under pressure and think on your feet.
✨Understand the Company Culture
Research American Golf and their commitment to customer service and community. Be prepared to discuss how your values align with theirs and how you can contribute to fostering that vibrant community of golf enthusiasts. Showing that you understand their mission will set you apart from other candidates.
