At a Glance
- Tasks: Provide IT support to retail stores, troubleshoot systems, and assist with store projects.
- Company: Join American Golf, Europe's largest golf retailer, passionate about enhancing the game.
- Benefits: Flexible working, travel opportunities, and a supportive team environment.
- Other info: Diverse workplace committed to inclusion and innovation.
- Why this job: Be part of a vibrant community and make a real impact in retail tech.
- Qualifications: Experience in IT support, strong troubleshooting skills, and excellent communication.
The predicted salary is between 30000 - 40000 £ per year.
At American Golf, we're passionate about golf and dedicated to helping golfers of all levels enhance their game. We believe in delivering exceptional service, offering expert knowledge, and providing the latest and greatest in golf products. As the largest golf retailer in Europe, we take pride in our commitment to excellence and in fostering a vibrant, customer-focused community of golf enthusiasts.
As an IT Field Service Engineer, you will be responsible for providing comprehensive IT support to our retail stores within the South region of the UK and Ireland. The role involves addressing day-to-day IT support needs, including managing Tills, POS systems, and payment systems, as well as supporting store refurbishments, closures, and new store openings. The engineer will also provide training to store staff on IT systems and ensure that all IT equipment functions optimally to support store operations.
Key Responsibilities- IT Support for Stores: Provide on-site and remote IT support to retail stores within the assigned geographical area. Troubleshoot and resolve issues relating to Tills, POS systems, payment systems and other store IT equipment. Conduct proactive maintenance on a scheduled basis to minimise long term issues. Work with the IT Operations Manager to identify support trends and failures. Ensure minimal disruption to store operations by responding promptly to support requests and incidents. When needed, work with the IT Operations Manager to cover other regions or assist during peak periods.
- Store Projects: Assist with IT-related aspects of store refurbishments, closures and new store openings as needed. Setup and configure replacement or new IT systems when needed. Work with the wider business to decommission IT equipment during store closures.
- Collaboration and Communication: Work closely with Store and Area Managers, and the IT Operations Manager to understand and meet the IT needs of the stores. Liaise with the wider IT team and external suppliers to resolve issues.
- Training and Guidance: Provide training to store staff on the use of IT systems. Create and distribute user guides and best practices to ensure staff are confident using IT systems.
- Travel and Flexibility: Travel extensively within the designated geographical area (South, Midlands, North & Ireland) to provide support. Be available for occasional after-hours support during critical store openings, refurbishments, closures or urgent issues. Ability to work from home one/two days a week depending on the needs of the stores. Travel to the head office on occasion to build relationships with the wider IT team, receive training, company events or announcements.
- General Support duties: Monitor and update the service desk solution. Assist with wider IT support related tickets. Use, amend and add to the Knowledge Base to improve wider knowledge and understanding. Attend daily standup meetings to understand business and IT support priorities. Collaborate with external support partners for escalated technical issues. Report to the IT Operations Manager, providing updates on system status and projects.
- IT Support Experience: Proven experience in IT support, preferably in a retail environment.
- Technical Knowledge: Strong knowledge of Till, POS, Payment systems and related hardware/software.
- Efficient Troubleshooting and Problem Solving: Ability to troubleshoot and resolve technical issues efficiently and effectively.
- Clear Communicator and Supportive: Excellent communication skills and interpersonal skills, with the ability to train and support non-technical staff.
- Organised and Multitasking Ability: Strong organisational skills with the ability to manage multiple tasks and priorities.
- Independence & Flexibility: Willingness to travel and work independently in a field-based role.
- Driving & Mobility: Full UK driving license required.
If you're a hands-on IT professional who thrives on solving problems and supporting teams, we want to hear from you. Join us and help keep our retail tech running smoothly across the UK and Ireland. American Golf is committed to fostering an inclusive and diverse workplace. We welcome applicants from all backgrounds and do not discriminate based on race, gender, age, disability, sexual orientation, religion, or any other protected status. We believe that diversity drives innovation and are proud to be an equal opportunity employer. We value the diversity of our team and encourage all qualified candidates to apply.
IT Field Service Engineer. Job in Maidenhead LilyLifestyle Jobs in Thatcham employer: United Cerebral Palsy of Georgia
At American Golf, we pride ourselves on being the largest golf retailer in Europe, offering a vibrant work culture that values passion for the game and exceptional service. As an IT Field Service Engineer, you'll enjoy extensive travel opportunities across the South region of the UK and Ireland, with flexible working arrangements that support a healthy work-life balance. We are committed to employee growth, providing training and development resources to ensure you thrive in your role while contributing to a diverse and inclusive workplace.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Field Service Engineer. Job in Maidenhead LilyLifestyle Jobs in Thatcham
✨Tip Number 1
Get to know the company! Research American Golf and their values. When you understand their passion for golf and commitment to customer service, you can tailor your conversations to show how you fit into their culture.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common IT support scenarios. Think about how you'd troubleshoot issues with Tills or POS systems. Showing that you can think on your feet will impress the hiring team.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can keep you fresh in their minds. Plus, it shows you're genuinely interested in joining their team.
We think you need these skills to ace IT Field Service Engineer. Job in Maidenhead LilyLifestyle Jobs in Thatcham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Field Service Engineer role. Highlight your relevant experience with Tills, POS systems, and any retail IT support you've done. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support in retail and how you can contribute to our team. Keep it friendly and professional, just like we are at StudySmarter.
Show Off Your Problem-Solving Skills:In your application, don’t forget to mention specific examples of how you've tackled IT issues in the past. We love seeing candidates who can think on their feet and resolve problems efficiently!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Tills, POS systems, and payment systems. Be ready to discuss specific troubleshooting scenarios you've encountered in the past and how you resolved them. This will show that you're not just familiar with the tech but can also handle real-world issues.
✨Showcase Your Communication Skills
Since you'll be training store staff, it's crucial to demonstrate your ability to communicate complex IT concepts in a simple way. Prepare examples of how you've successfully trained or supported non-technical staff before. This will highlight your interpersonal skills and make you stand out.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations, like dealing with a major system failure during a busy store opening. Think through your problem-solving process and be prepared to explain how you'd prioritise tasks and communicate with the team under pressure.
✨Understand the Company Culture
Research American Golf and their commitment to customer service and community. Be ready to discuss how your values align with theirs and how you can contribute to fostering that vibrant, customer-focused environment. Showing that you understand their mission will set you apart from other candidates.
