At a Glance
- Tasks: Lead income collection and welfare services, shaping strategies for financial inclusion.
- Company: Established housing provider focused on resident wellbeing and financial support.
- Benefits: Flexible working, competitive salary, and the chance to make a real impact.
- Other info: Opportunity for strategic leadership and collaboration with diverse stakeholders.
- Why this job: Drive meaningful change in residents' lives while managing significant income streams.
- Qualifications: Experience in income management and team leadership within social housing.
The predicted salary is between 60000 - 70000 £ per year.
Head of Income and Tenancy Sustainment Maidenhead – Flexible Working. Interim Contract – Initial Duration 3 months, Immediate Start.
About
A well‑established registered provider with a clear social purpose, this organisation delivers housing and resident services across a diverse portfolio of tenures. With a strong commitment to financial inclusion and tenancy sustainment, it invests meaningfully in the wellbeing of its residents, not just their rent accounts. The income and welfare functions sit at the heart of how the organisation balances commercial resilience with genuine resident support. This role sits within the Resident Services and Community department, reporting to the Assistant Director of Housing and Resident Engagement. It leads two specialist teams covering income recovery and welfare and benefits, with indirect responsibility for around ten officer‑level posts. It is a senior operational leadership position with real strategic weight, and the expectation to deputise at senior management level.
The Role
- You’ll take ownership of income collection worth circa £53m per annum, shaping the strategy, performance culture, and day‑to‑day delivery of both the income and welfare and benefits services.
- This is a role where commercial accountability and resident outcomes are genuinely intertwined.
- Lead the development and implementation of the Income Collection and Financial Inclusion strategies, setting targets and annual action plans.
- Drive performance across current and former debt, service charges, recharges, and utility accounts across all tenures.
- Oversee the Resident Support Fund (circa £150k), ensuring fair, ethical prioritisation and demonstrable value for money.
- Monitor and report on strategic progress to the Senior Leadership Team and Board.
- Manage the external debt collection agency contract and oversee former tenant arrears recovery.
- Lead on complex cases, Stage 2 complaints, and regulatory and legislative compliance.
- Collaborate across asset management, finance, lettings, and a wide range of external partners including DWP, local authorities, and specialist support services.
About You
- You're an experienced income management professional who understands that sustainable tenancies and strong collection rates are not in conflict—they’re the same goal.
- Proven track record in operational income management within social housing or a closely related sector.
- Experience leading and developing specialist teams, with a strong emphasis on performance culture and staff progression.
- Solid knowledge of welfare benefits, financial inclusion practice, and relevant housing legislation.
- Comfortable presenting KPIs, reports, and strategic recommendations to senior leadership and Board level.
- CIH Level 4/5 diploma or equivalent housing qualification (or working towards).
- Confident managing competing priorities across a broad stakeholder landscape, both internal and external.
- A collaborative, resident‑focused approach that balances empathy with accountability.
For a confidential conversation about this position please reach out to Kieran Williams at Joshua Robert Recruitment.
Interim Head of Income and Tenancy Support. Job in Maidenhead LilyLifestyle Jobs in Thatcham employer: United Cerebral Palsy of Georgia
As a well-established registered provider in Maidenhead, we pride ourselves on being an excellent employer that prioritises the wellbeing of our residents and staff alike. Our flexible working arrangements, commitment to professional development, and a strong focus on social purpose create a supportive work culture where employees can thrive while making a meaningful impact in the community. Join us to lead innovative strategies in income management and welfare support, all while enjoying the benefits of a collaborative and inclusive environment.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Interim Head of Income and Tenancy Support. Job in Maidenhead LilyLifestyle Jobs in Thatcham
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching the organisation thoroughly. Understand their mission, values, and recent projects. This will help you tailor your responses and show that you’re genuinely interested in making a difference in their community.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of Interim Head of Income and Tenancy Support. Highlight your achievements in income management and how they can benefit the organisation.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Interim Head of Income and Tenancy Support. Job in Maidenhead LilyLifestyle Jobs in Thatcham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the job description. Highlight your income management experience and any relevant qualifications, like your CIH diploma, to show us you’re the right fit for this role.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about income and tenancy support. Share specific examples of how you've driven performance in previous roles, and let us know how you can contribute to our mission.
Showcase Your Leadership Skills:Since this is a senior operational leadership position, make sure to highlight your experience in leading teams. Talk about how you've developed a performance culture and supported staff progression in your past roles to demonstrate your capability.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Numbers
Since this role involves managing a significant income collection, be prepared to discuss financial metrics. Brush up on key figures related to income recovery and welfare benefits, and think about how you can improve these metrics in your potential new role.
✨Showcase Your Leadership Style
This position requires leading specialist teams, so be ready to share examples of how you've developed team performance in the past. Highlight your approach to fostering a performance culture and how you support staff progression.
✨Understand the Bigger Picture
Familiarise yourself with the organisation's social purpose and how it intertwines with commercial resilience. Be prepared to discuss how you can balance financial accountability with resident outcomes, demonstrating your understanding of both aspects.
✨Prepare for Stakeholder Engagement
You’ll need to collaborate with various stakeholders, so think about your experience working with external partners like local authorities or DWP. Prepare examples that showcase your ability to manage competing priorities while maintaining a resident-focused approach.
