At a Glance
- Tasks: Provide top-notch customer service and manage inquiries efficiently.
- Company: Join a dynamic team at Adecco in Maidenhead.
- Benefits: Competitive pay, Monday to Friday hours, and a supportive work environment.
- Other info: Opportunity for growth and development in a collaborative setting.
- Why this job: Make a difference by helping customers and enhancing their experience.
- Qualifications: Customer service experience and familiarity with SAP preferred.
The predicted salary is between 27000 - 29000 £ per year.
Adecco are currently recruiting for a customer service advisor to be based in Maidenhead. The hours for this role are Monday to Friday - Rotational between 09:00 - 18:00. Pay rate = 13.00 / 14.00 - 6-9 Month Contract.
Part of a team of customer services representatives, this role has the main objective to execute efficiently and professionally all business operations and customer services activities. This role is a customer facing role requiring customer focus, clear communication skills, product knowledge, empathy, stress‑resistance as well as versatility with operational systems (SAP, etc). KPI is customers' satisfaction and 100% compliance with all policies and procedures. This role will contribute to supporting the achievement of the overall commercial operations objectives for the UK.
Accountabilities- Customer Service: Adherence to Customer Service processes and procedures.
- Answering inbound customer calls courteously and professionally, dealing with each enquiry effectively and efficiently.
- Management of Customer Service Inbox, ensuring all emails are processed appropriately and promptly.
- Receiving and processing incoming customers' orders and queries with minimum disruption to customer order delivery achieved by accuracy of order input and liaising with UK Third party distributor.
- Point of contact for external remote sales team with any order/query issues.
- Strong collaboration within business operations and customer services team.
- Miscellaneous Customer Service duties as and when required i.e. filing, outbound calling, new team member shadowing, data gathering etc.
- Creation of new customer accounts ensuring all financial controls are adhered to.
- Support and liaise with accounts team, credit checking.
- Ensure quality compliance during new account processing, from setting up new account to delivery of product.
- Process product technical complaints, adverse event and medical information calls, including keeping records and completing month end reports to Pharmacovigilance and PTC management teams (when required).
- Ensuring all SOP and training are up to date in a timely manner.
- 100% compliant with policies and procedures.
- Customer service background.
- SAP experience preferable.
- Microsoft Office, including strong Word, Excel skills.
- Understanding of logistic/supply chain processes.
The Adecco Group UK & Ireland is an Equal Opportunities Employer.
Customer Service Representative Maidenhead. Job in Maidenhead LilyLifestyle Jobs in Thatcham employer: United Cerebral Palsy of Georgia
At Adecco, we pride ourselves on being an exceptional employer, offering a supportive work culture that values teamwork and professional growth. Located in Maidenhead, our customer service representatives enjoy a dynamic environment with opportunities for skill development, competitive pay, and a commitment to employee well-being. Join us to be part of a team that prioritises customer satisfaction and compliance while fostering a collaborative atmosphere.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative Maidenhead. Job in Maidenhead LilyLifestyle Jobs in Thatcham
✨Tip Number 1
Get to know the company! Research LilyLifestyle and understand their values and customer service approach. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about clear communication, try role-playing common customer service scenarios with a friend. This will boost your confidence and help you handle real-life situations more effectively.
✨Tip Number 3
Show off your empathy! During interviews, share examples of how you've handled difficult customers in the past. Highlighting your ability to connect with customers on an emotional level can set you apart from other candidates.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application directly. Plus, it shows that you're proactive and keen to join the team at LilyLifestyle. Don't miss out on this opportunity!
We think you need these skills to ace Customer Service Representative Maidenhead. Job in Maidenhead LilyLifestyle Jobs in Thatcham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Service Representative role. Highlight your customer service experience and any relevant skills, like SAP knowledge or strong communication abilities. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about customer service and how your background aligns with the job description. We love seeing genuine enthusiasm for the role!
Showcase Your Skills:In your application, don’t forget to mention specific skills that match the job requirements, like stress-resistance and versatility with operational systems. We’re looking for candidates who can handle challenges with ease!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Let’s get started on this journey together!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Be ready to discuss how you handle difficult customers, maintain professionalism, and ensure satisfaction. This will show that you understand the core of the role and can contribute positively to the team.
✨Familiarise Yourself with SAP
Since SAP experience is preferred, take some time to learn the basics if you're not already familiar. Even a quick online tutorial can help you speak confidently about how you would use it in the role. Mentioning specific functionalities can impress the interviewer.
✨Demonstrate Empathy and Communication Skills
Prepare examples from your past experiences where you showcased empathy and clear communication. Think of situations where you resolved conflicts or helped customers feel valued. This will highlight your suitability for a customer-facing role.
✨Understand the Company’s Values
Research Adecco and their approach to customer service. Knowing their values and how they align with your own can help you answer questions more effectively and demonstrate your genuine interest in the company and its mission.
