At a Glance
- Tasks: Lead a dynamic service team and ensure top-notch customer satisfaction in the automotive industry.
- Company: Join the prestigious Porsche Centre Tewkesbury and be part of an exciting new role.
- Benefits: Enjoy a competitive salary, bonus scheme, private medical insurance, and 25 days holiday.
- Other info: Opportunities for learning, development, and volunteering in a supportive environment.
- Why this job: Make a real impact by leading a passionate team and driving exceptional service standards.
- Qualifications: 5+ years as a Service Advisor with leadership experience in a franchised dealership.
The predicted salary is between 31500 - 58500 £ per year.
About the Role
At Porsche Centre Tewkesbury we have a very exciting opportunity to join our team as a Service Team Leader. This is a new role for our team, so we are looking for an established Team Leader or Deputy Service Manager who has experience of leading a Service team in the automotive industry. This role is 42.5 hours per week and attracts an OTE of 45,000.
Key responsibilities:
- Assist the Service Manager in the day-to-day running of the department and lead by example to deliver a consistent strong performance by motivating the service team.
- Seeing customers to support and help the efficiency of the front desk.
- Effectively train, mentor & coach Service Advisors to ensure we are providing the highest standards of customer service.
- Ensuring customer satisfaction with work carried out and advising of future service or repair priorities.
- Achieve both the business and manufacturer KPIs for performance leading.
- Work collaboratively with the Workshop team to ensure all tasks are completed to the agreed time scales.
- Allocate and distribute job cards to advisors whilst ensuring accuracy of information and costings.
- Manage the collection and delivery diary including allocating jobs to drivers.
- Maintain effective relationships with prep, admin and warranty to achieve the manufacturer process and audit requirements.
- Work effectively with the workshop controller to pro-actively support, resolve issues and prevent customer complaints.
- Identify and drive a performance that exceeds market competition and best practice in the industry.
Essential Skills
- At least 5 years of experience of working as a Service Advisor in a franchised dealership.
- Experience as a Team Leader or Deputy Service Manager.
- Experience of and confidence in resolving customer feedback in a timely manner.
- Knowledge of Microsoft Office, Excel and Kerridge.
- Familiarity of warranty procedures would be advantageous.
Please send us an up to date CV and a Cover Letter addressing why you would be a good fit for this role.
Benefits
- Bonus scheme
- Private Medical Insurance
- Health cash plan - Claim back medical costs
- Rewards platform - Gym & high street discounts
- 25 Days Holiday (plus Bank Holidays)
- Contributory Pension Scheme
- Regular Pay Reviews
- Life Assurance
- Servicing, Parts and Accessories Discounts
- Employee Assistance Programme
- Staff Referral Scheme
- Learning and Development
- Enhanced Family Leave
- Volunteering Opportunities
- Onsite Parking
Service Team Leader. Job in Tewkesbury LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
At Porsche Centre Tewkesbury, we pride ourselves on being an exceptional employer, offering a dynamic work environment where our Service Team Leader can thrive. With a strong focus on employee development, competitive benefits including private medical insurance and a generous holiday allowance, and a culture that values teamwork and customer satisfaction, we ensure our staff are well-supported and motivated to excel in their roles. Join us in Tewkesbury, where you can make a meaningful impact in the automotive industry while enjoying a rewarding career.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Team Leader. Job in Tewkesbury LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry, especially those who might know someone at Porsche Centre Tewkesbury. A friendly chat can sometimes lead to insider info or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your leadership skills and customer service strategies. Think of examples from your past experience that showcase how you’ve motivated teams and resolved customer issues effectively.
✨Tip Number 3
Show your enthusiasm for the role! When you get the chance to speak with the hiring team, let them know why you’re excited about leading their service team and how you can contribute to their success.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Porsche Centre Tewkesbury.
We think you need these skills to ace Service Team Leader. Job in Tewkesbury LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Team Leader role. Highlight your experience in leading teams and any specific achievements in the automotive industry that showcase your skills.
Craft a Compelling Cover Letter:Your cover letter should tell us why you're the perfect fit for this role. Address the key responsibilities mentioned in the job description and share examples of how you've excelled in similar situations.
Showcase Your Customer Service Skills:Since customer satisfaction is crucial, emphasise your experience in resolving customer feedback and maintaining high service standards. We want to see how you’ve made a difference in previous roles!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Porsche Centre Tewkesbury.
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Stuff
Make sure you brush up on your knowledge of the automotive industry, especially around service management. Familiarise yourself with Porsche's values and how they align with customer service excellence. This will show that you're not just interested in the role, but also in the brand.
✨Showcase Your Leadership Skills
Prepare examples from your past experience where you've successfully led a team or resolved conflicts. Highlight how you motivated your team to achieve KPIs and maintained high customer satisfaction. This is crucial for a Service Team Leader role!
✨Practice Customer Scenarios
Think about common customer service scenarios you might face in this role. Be ready to discuss how you'd handle difficult situations or feedback. Demonstrating your problem-solving skills and ability to maintain customer relationships will set you apart.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, performance expectations, and how success is measured in the role. This shows your genuine interest in the position and helps you gauge if it's the right fit for you.
