At a Glance
- Tasks: Lead a dynamic service team and ensure top-notch customer satisfaction in the automotive industry.
- Company: Join the prestigious Porsche Centre Tewkesbury and be part of an exciting new role.
- Benefits: Enjoy a competitive salary, bonus scheme, private medical insurance, and 25 days holiday.
- Other info: Great career growth opportunities and a supportive team culture await you!
- Why this job: Make a real impact by driving performance and exceeding customer expectations in a luxury environment.
- Qualifications: 5+ years as a Service Advisor with leadership experience in a franchised dealership.
The predicted salary is between 31500 - 39000 £ per year.
About the Role
At Porsche Centre Tewkesbury we have a very exciting opportunity to join our team as a Service Team Leader. This is a new role for our team, so we are looking for an established Team Leader or Deputy Service Manager who has experience of leading a Service team in the automotive industry. This role is 42.5 hours per week and attracts an OTE of 45,000.
Key responsibilities:
- Assist the Service Manager in the day-to-day running of the department and lead by example to deliver a consistent strong performance by motivating the service team.
- Seeing customers to support and help the efficiency of the front desk.
- Effectively train, mentor & coach Service Advisors to ensure we are providing the highest standards of customer service.
- Ensuring customer satisfaction with work carried out and advising of future service or repair priorities.
- Achieve both the business and manufacturer KPIs for performance leading.
- Work collaboratively with the Workshop team to ensure all tasks are completed to the agreed time scales.
- Allocate and distribute job cards to advisors whilst ensuring accuracy of information and costings.
- Manage the collection and delivery diary including allocating jobs to drivers.
- Maintain effective relationships with prep, admin and warranty to achieve the manufacturer process and audit requirements.
- Work effectively with the workshop controller to pro-actively support, resolve issues and prevent customer complaints.
- Identify and drive a performance that exceeds market competition and best practice in the industry.
Essential Skills
- At least 5 years of experience of working as a Service Advisor in a franchised dealership.
- Experience as a Team Leader or Deputy Service Manager.
- Experience of and confidence in resolving customer feedback in a timely manner.
- Knowledge of Microsoft Office, Excel and Kerridge.
- Familiarity of warranty procedures would be advantageous.
Please send us an up to date CV and a Cover Letter addressing why you would be a good fit for this role.
Benefits
- Bonus scheme.
- Private Medical Insurance.
- Health cash plan - Claim back medical costs.
- Rewards platform - Gym & high street discounts.
- 25 Days Holiday (plus Bank Holidays).
- Contributory Pension Scheme.
- Regular Pay Reviews.
- Life Assurance.
- Servicing, Parts and Accessories Discounts.
- Employee Assistance Programme.
- Staff Referral Scheme.
- Learning and Development.
- Enhanced Family Leave.
- Volunteering Opportunities.
- Onsite Parking.
Service Operations Team Leader. Job in Tewkesbury LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
At Porsche Centre Tewkesbury, we pride ourselves on being an exceptional employer, offering a dynamic work environment where our Service Operations Team Leader can thrive. With a strong focus on employee development, competitive benefits including private medical insurance and a generous holiday allowance, and a culture that values teamwork and customer satisfaction, we ensure our team members are well-supported and motivated to excel in their roles. Join us in Tewkesbury, where you can make a meaningful impact in the automotive industry while enjoying a rewarding career.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Operations Team Leader. Job in Tewkesbury LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry, especially those who might know someone at Porsche Centre Tewkesbury. A friendly chat can sometimes lead to opportunities that aren’t even advertised!
✨Tip Number 2
Prepare for the interview by researching the company and its values. Show us that you’re not just another candidate; demonstrate how your experience aligns with their goals and how you can help lead the service team to success.
✨Tip Number 3
Practice your answers to common interview questions, but don’t sound rehearsed. We want to see your personality shine through! Use examples from your past experiences to illustrate your leadership skills and customer service expertise.
✨Tip Number 4
After the interview, don’t forget to follow up with a thank-you email. It’s a simple gesture that shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great way to reiterate why you’d be a perfect fit for the team!
We think you need these skills to ace Service Operations Team Leader. Job in Tewkesbury LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Operations Team Leader role. Highlight your experience in leading service teams and any relevant achievements in the automotive industry. We want to see how you can bring your unique skills to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Address why you're a great fit for this role specifically. Share examples of how you've motivated teams and improved customer satisfaction in previous positions. We love a good story that showcases your passion!
Show Off Your Skills:Don’t forget to mention your technical skills, especially with Microsoft Office and any experience with warranty procedures. We’re looking for someone who can hit the ground running, so let us know how you can contribute from day one!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Stuff
Make sure you brush up on your knowledge of the automotive industry, especially in service operations. Familiarise yourself with common KPIs and best practices that are relevant to the role. This will show that you're not just a good fit for the position but also genuinely interested in the field.
✨Showcase Your Leadership Skills
As a Service Operations Team Leader, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples from your past experience where you've successfully trained or mentored others. Highlight how you resolved conflicts or improved team performance to give them confidence in your leadership style.
✨Customer Satisfaction is Key
Be ready to discuss how you've handled customer feedback in the past. Think of specific instances where you turned a negative experience into a positive one. This will illustrate your commitment to high standards of customer service, which is crucial for this role.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company culture, team dynamics, and expectations for the role. This not only shows your interest but also helps you gauge if the company is the right fit for you. Plus, it gives you a chance to engage with the interviewers on a deeper level.
