At a Glance
- Tasks: Manage tenancies, support residents, and tackle anti-social behaviour in Waltham Forest.
- Company: Respected Housing Association focused on community and customer care.
- Benefits: Competitive pay, full-time hours, and a supportive work environment.
- Other info: Opportunity for a 3-month contract with potential for extension.
- Why this job: Make a real difference in people's lives while developing your career in housing management.
- Qualifications: Experience in tenancy management and strong communication skills required.
The predicted salary is between 48000 - 56000 £ per year.
An excellent opportunity has become available for an experienced Tenancy Officer to join a respected Housing Association, managing a Waltham Forest patch and delivering a customer-focused tenancy management service with a strong emphasis on ASB case management and tenancy sustainment.
The Role
- Deliver an effective neighbourhood and tenancy management service.
- Carry out tenancy visits and tenancy audits to ensure compliance and tenancy sustainment.
- Investigate and manage anti-social behaviour cases from initial report through to resolution.
- Work closely with residents, partner agencies, and support services to resolve tenancy-related issues.
- Maintain accurate tenancy records, case notes, and reports in line with housing policies and procedures.
- Identify safeguarding concerns and make appropriate referrals where required.
- Deliver a visible and responsive housing management service focused on excellent customer care.
The Candidate
- Previous experience working in a Tenancy Officer or Housing Officer role within a Housing Association or Local Authority setting, with strong experience managing ASB cases.
- Proven experience managing anti-social behaviour and tenancy breaches.
- Strong knowledge of housing management and tenancy legislation.
- Experience carrying out tenancy visits and resident engagement.
- Excellent communication and conflict resolution skills.
- Full UK driving licence and access to a vehicle is essential for managing the patch.
The Contract
- Working Hours: Full Time
- Length of Contract: 3 Month Contract
- Rate: The pay for the role is £27.07 per hour LTD company rate. The PAYE equivalent is £23.08 per hour, inclusive of holiday.
How to Apply
To apply for this role, please email a copy of your CV or call to discuss the role in more detail! If the role is more suited to someone you know, we offer a £250 referral bonus for every successfully referred candidate!
Tenancy Officer. Job in London LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Join a respected Housing Association in London as a Tenancy Officer, where you will be part of a supportive and dynamic team dedicated to delivering exceptional customer-focused services. With a strong emphasis on employee growth and development, we offer a collaborative work culture that values your contributions and provides opportunities for professional advancement. Enjoy the unique advantage of working in a vibrant community, making a meaningful impact on residents' lives while benefiting from competitive pay and a referral bonus programme.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Tenancy Officer. Job in London LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing sector, especially those who might know about openings for Tenancy Officers. A friendly chat can sometimes lead to opportunities that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by brushing up on your ASB case management skills. Be ready to share specific examples of how you've handled similar situations in the past. We want to see your problem-solving skills in action!
✨Tip Number 3
Show off your communication skills! During interviews or networking events, practice explaining complex tenancy issues in simple terms. This will demonstrate your ability to connect with residents and partner agencies effectively.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Tenancy Officer. Job in London LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience as a Tenancy Officer or in a similar role. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Skills:Emphasise your skills in managing ASB cases and conducting tenancy visits. We want to see how you've successfully handled similar situations in the past!
Be Clear and Concise:When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your relevant experience.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss any important updates!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Stuff
Make sure you brush up on your knowledge of housing management and tenancy legislation. Familiarise yourself with the specific challenges faced in Waltham Forest, especially around ASB case management. This will show that you're not just interested in the role but also understand the local context.
✨Showcase Your Experience
Prepare to discuss your previous experience as a Tenancy Officer or Housing Officer. Be ready to share specific examples of how you've managed ASB cases or conducted tenancy visits. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Demonstrate Communication Skills
Since excellent communication is key in this role, think of scenarios where you've successfully resolved conflicts or engaged with residents. Practise articulating these experiences clearly, as it will highlight your ability to connect with people and manage sensitive situations.
✨Ask Insightful Questions
Prepare some thoughtful questions about the role and the organisation. This could be about their approach to tenancy sustainment or how they handle safeguarding concerns. Asking questions shows your genuine interest and helps you assess if the company is the right fit for you.
