At a Glance
- Tasks: Manage a housing portfolio and ensure high-quality tenancy services for tenants.
- Company: Join a dynamic agency focused on tenant satisfaction and community support.
- Benefits: Competitive pay, hybrid working, and opportunities for professional growth.
- Other info: Be part of an equal opportunity agency that values diversity and inclusion.
- Why this job: Make a real difference in people's lives by ensuring safe and affordable homes.
- Qualifications: Experience in tenancy management and strong customer service skills.
The predicted salary is between 60000 - 70000 £ per year.
To directly manage a housing portfolio, delivering and coordinating all aspects of high quality, visible and accessible tenancy service, achieving targets and contributing towards high levels of tenant satisfaction. To manage tenancies, end to end, let to re-let, taking full ownership of the tenant's journey and ensuring all tenants have access to financial inclusion and support, are able to meet their rental obligations and live in good quality, safe, suitable and affordable homes. To take initiative in complex cases, drive successful outcomes that benefit the tenant and have a commercial mindset whilst ensuring all statutory and regulatory obligations as a landlord are reflected in your daily duties.
Principal Accountabilities and Responsibilities:
- To be the face of the landlord; providing a high level of customer service, taking ownership for every aspect of tenancy management and tenant requests, ensuring that expectations are managed.
- Work collaboratively and be the lead contact, keeping stakeholders informed, delivering a seamless one team landlord service. This will include setting up and managing professionals meetings and action plans as needed for complex issues.
- Responsible for keeping all residents records and data up to date and accurate in real time, with all interaction recorded, holding other teams to account to do the same.
- To undertake a proactive approach to tenancy management by adopting mobile working with the use of appropriate IT and communication systems and adhering to health and safety and lone working requirements.
We are an equal opportunity agency.
Tenancy Manager. Job in Brent LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
At LilyLifestyle, we pride ourselves on being an exceptional employer, offering a dynamic work culture that prioritises employee growth and satisfaction. As a Tenancy Manager in Brent, you will benefit from a hybrid working model, competitive pay, and the opportunity to make a meaningful impact in the community by ensuring tenants have access to quality housing and support. Our commitment to collaboration and professional development ensures that you will thrive in your role while contributing to high levels of tenant satisfaction.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Tenancy Manager. Job in Brent LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the lookout for a Tenancy Manager role. You never know who might have the inside scoop on an opportunity that’s not even advertised yet!
✨Tip Number 2
Prepare for interviews by researching the company and its values. Make sure you can articulate how your experience aligns with their mission of providing high-quality tenancy services. We want to see you shine and show them why you're the perfect fit!
✨Tip Number 3
Practice your responses to common interview questions, especially those related to managing tenancies and handling complex cases. We recommend doing mock interviews with friends or family to build your confidence and refine your answers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our platform. Let’s get you that Tenancy Manager role!
We think you need these skills to ace Tenancy Manager. Job in Brent LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Tenancy Manager role. Highlight your experience in managing tenancies and delivering high-quality customer service. We want to see how you’ve taken ownership of tenant journeys and achieved positive outcomes!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about tenancy management and how your skills align with our mission. We love seeing candidates who can connect their experiences to the job description.
Showcase Your Communication Skills:As a Tenancy Manager, communication is key! In your application, demonstrate your ability to work collaboratively and keep stakeholders informed. We appreciate clear and concise writing that reflects your professionalism.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Tenancy Management Stuff
Make sure you brush up on tenancy management principles and the specific responsibilities outlined in the job description. Understand the importance of tenant satisfaction and how to manage complex cases effectively. This will show that you're not just interested in the role, but that you genuinely understand what it entails.
✨Show Off Your Customer Service Skills
As a Tenancy Manager, you'll be the face of the landlord, so it's crucial to demonstrate your customer service skills during the interview. Prepare examples of how you've successfully managed tenant requests or resolved issues in the past. This will highlight your ability to take ownership and provide high-quality service.
✨Be Ready for Scenario Questions
Expect to be asked about how you'd handle specific situations, especially complex cases. Think through potential scenarios beforehand and outline your approach. This will help you convey your proactive mindset and problem-solving abilities, which are key for this role.
✨Familiarise Yourself with Relevant Regulations
Since the role involves ensuring compliance with statutory and regulatory obligations, make sure you're familiar with the relevant laws and guidelines. Being able to discuss these confidently will demonstrate your commercial mindset and commitment to responsible tenancy management.
