At a Glance
- Tasks: Be the go-to person for residents, managing their housing needs and ensuring top-notch service.
- Company: Join a large Housing Association dedicated to community support.
- Benefits: Competitive hourly rate and valuable experience in customer service.
- Other info: Immediate start available; perfect for those seeking temporary work.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Experience in customer service; housing knowledge is a plus.
The predicted salary is between 21 - 28 £ per hour.
A large Housing Association is looking for a Customer Service Executive on a temporary basis for approximately 3 months.
Key responsibilities are as follows:
- As a Customer Service Executive, you will have the required authority, budget, skills and support to creatively address the housing needs of your residents.
- You will be the main point of contact for residents and will be personally accountable for delivering services to residents in a small area patch.
- You will be responsible for managing service charge estimates, collecting rent and service charges, ordering and managing repairs, managing estate and dealing with any tenancy or neighbourhood issues that arise.
- Where appropriate, you may work with external Managing Agents for the delivery of company standards. Your services will be delivered locally where possible.
- You will meet residents annually to identify their priorities for the year.
- You will take ownership for getting the job done and keep residents updated on the progress.
- Where issues arise that you cannot deal with directly, you will work on behalf of residents and with other stakeholders, engaging services inside and outside to ensure their needs are met.
- However, you will retain responsibility when other people are involved, making sure that they do what they agree to do.
Hourly rate PAYE £21.59 and £28.56 Umbrella.
Essential Requirements:
- Ideally looking for someone with a good consistent background in Customer Services; a housing background would be advantageous.
- Excellent interpersonal skills and able to pick things up quickly.
- Excellent on Word & Excel.
- Must be immediately available or on short notice.
Temporary Customer Service Representative. Job in London LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
As a leading Housing Association in London, we pride ourselves on fostering a supportive and inclusive work environment where our employees can thrive. With a strong focus on employee development, we offer numerous growth opportunities and encourage creativity in addressing the needs of our residents. Join us to make a meaningful impact in the community while enjoying competitive pay and a collaborative culture.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Temporary Customer Service Representative. Job in London LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector or customer service field. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for those interviews! Research common questions for customer service roles and practice your responses. We want you to shine when discussing how you can creatively address residents' needs.
✨Tip Number 3
Show off your skills! Bring examples of how you've handled customer issues in the past. Whether it’s managing repairs or dealing with tenancy problems, we want to hear how you took ownership and got things done.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our team.
We think you need these skills to ace Temporary Customer Service Representative. Job in London LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience, especially in housing if you have it. We want to see how your skills match the role, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this temporary role. We love seeing enthusiasm and a personal touch, so let your personality come through.
Showcase Your Skills:Since the job requires excellent interpersonal skills and proficiency in Word & Excel, make sure to mention specific examples of how you've used these skills in past roles. We want to know how you can hit the ground running!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to keep track of your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Stuff
Make sure you understand the key responsibilities of a Customer Service Executive. Familiarise yourself with housing services, service charge estimates, and how to manage repairs. This will show that you're not just interested in the role but also prepared to tackle the challenges that come with it.
✨Show Off Your Interpersonal Skills
Since this role requires excellent interpersonal skills, think of examples from your past experiences where you've successfully dealt with residents or customers. Be ready to discuss how you handled difficult situations and maintained positive relationships.
✨Be Ready for Scenario Questions
Prepare for questions that might ask how you'd handle specific situations, like managing a tenant complaint or coordinating with external agents. Practising these scenarios can help you articulate your thought process and demonstrate your problem-solving abilities.
✨Highlight Your Tech Savvy
As the job mentions proficiency in Word and Excel, be prepared to discuss your experience with these tools. You could even mention any specific projects where you used them effectively, which will show that you're not only capable but also confident in using technology to enhance your work.
