At a Glance
- Tasks: Handle consumer queries and complaints while maintaining accurate records.
- Company: Join a dynamic team at a leading company in Banbury.
- Benefits: Competitive salary of £26,000 per annum with ongoing opportunities.
- Other info: Flexible working environment with a focus on teamwork and personal growth.
- Why this job: Make a difference by resolving customer issues and enhancing their experience.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 26000 - 26000 £ per year.
Berry Recruitment are NOW hiring for a committed and experienced Temporary Consumer Service Representative to work for a company in Banbury on an ongoing basis.
Salary: £26,000 per Annum
Location: Banbury
Key Responsibilities:
- Responds to a high volume of consumer queries in respect of product information, working to call targets for inbound calls, email and retailer review platforms.
- Follows through to resolution, carrying out outbound calls as and when required.
- Handles and responds to all complaints received in an appropriate manner and in line with Keter complaints policy.
- Maintains accurate records inputting on-line and telephone orders, monitoring and reporting on supply issues.
- Investigates queries and issues including the ordering of parts and/or refunds. Escalates when appropriate.
- Develops a vast knowledge of the full product range.
- Processes and confirms payments.
- Processes orders on behalf of our sister companies.
About you:
- NVQ Level 3 IT/Customer Services.
- Proven track record in a similar position.
- Relevant experience in database management, information systems or/and data processing.
- Microsoft Excel and Access.
- Knowledge in SAP is an advantage.
- Excellent telephone/email manner.
- Demonstrates a positive attitude; openness.
- Excellent verbal communication skills.
- Strong organisational skills to achieve targets.
- A team player, working flexibly with others to achieve targets and objectives.
- Ability to work in an industrial, multicultural environment.
- Demonstrates and actively promotes company values.
- Self-motivated, able to work independently to resolve customer issues.
No candidate will meet every single desired qualification we have listed. If your experience looks a little different but you think you can add value to the role, we'd love to learn more about you!
For more information and to apply, contact the Oxford branch of Berry Recruitment.
Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.
Temporary Consumer Services. Job in Hook Norton LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
At Berry Recruitment, we pride ourselves on being an excellent employer, offering a supportive work culture that values commitment and teamwork. Located in the vibrant town of Banbury, our Temporary Consumer Service Representative role provides competitive salary and opportunities for professional growth, all while working in a dynamic, multicultural environment that encourages open communication and employee development.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Temporary Consumer Services. Job in Hook Norton LilyLifestyle Jobs
✨Tip Number 1
Get to know the company before your interview! Research their products and values so you can show you're genuinely interested. This will help you stand out as a candidate who’s not just looking for any job, but specifically wants to be part of their team.
✨Tip Number 2
Practice your communication skills! Since this role involves handling consumer queries, being able to articulate your thoughts clearly is key. Try role-playing with a friend or family member to get comfortable with responding to different types of customer interactions.
✨Tip Number 3
Show off your organisational skills! During the interview, share examples of how you've managed multiple tasks or resolved issues efficiently in the past. This will demonstrate that you can handle the high volume of queries expected in this role.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Temporary Consumer Services. Job in Hook Norton LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant experience in customer service. We want to see how your skills match the role, so don’t be shy about showcasing your achievements!
Show Off Your Communication Skills:Since this role involves a lot of interaction with customers, it’s crucial to demonstrate your excellent verbal and written communication skills. Use clear and concise language in your application to reflect this.
Highlight Your Problem-Solving Abilities:We love candidates who can think on their feet! Share examples of how you've successfully resolved customer issues in the past. This will show us that you’re self-motivated and capable of handling challenges.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know the Product Inside Out
Before your interview, make sure you research the company's product range thoroughly. Understanding the products will not only help you answer questions confidently but also show your genuine interest in the role.
✨Practice Your Communication Skills
Since this role involves a lot of customer interaction, practice your verbal and written communication skills. Try role-playing common customer scenarios with a friend to get comfortable with handling queries and complaints.
✨Familiarise Yourself with Relevant Software
Brush up on your knowledge of Microsoft Excel, Access, and any other relevant software mentioned in the job description. If you have experience with SAP, be ready to discuss it, as it could give you an edge over other candidates.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully resolved customer issues or complaints. Highlighting your ability to think on your feet and work independently will demonstrate that you're a great fit for the team.
