At a Glance
- Tasks: Handle consumer queries and complaints while maintaining accurate records.
- Company: Join a dynamic team at a leading company in Banbury.
- Benefits: Competitive salary, supportive work environment, and opportunities for growth.
- Other info: Flexible team player needed in a multicultural setting.
- Why this job: Make a difference by helping customers and resolving their issues.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 26000 - 26000 £ per year.
Berry Recruitment are NOW hiring for a committed and experienced Temporary Consumer Service Representative to work for a company in Banbury on an ongoing basis.
Salary: 26,000 per Annum
Location: Banbury
Key Responsibilities of the Consumer Service Representative:
- Responds to a high volume of consumer queries in respect of product information, working to call targets for inbound calls, email and retailer review platforms.
- Follows through to resolution, carrying out outbound calls as and when required.
- Handles and responds to all complaints received in an appropriate manner and in line with Keter complaints policy.
- Maintains accurate records inputting on-line and telephone orders, monitoring and reporting on supply issues.
- Investigates queries and issues including the ordering of parts and/or refunds. Escalates when appropriate.
- Develops a vast knowledge of the full product range.
- Processes and confirms payments.
- Processes orders on behalf of our sister companies.
About you:
- NVQ Level 3 IT/Customer Services
- Proven track record in a similar position
- Relevant experience in database management, information systems or/and data processing
- Microsoft Excel and Access
- Knowledge in SAP is an advantage
- Excellent telephone/email manner
- Demonstrates a positive attitude; openness
- Excellent verbal communication skills
- Strong organisational skills to achieve targets
- A team player, working flexibly with others to achieve targets and objectives
- Ability to work in an industrial, multicultural environment
- Demonstrates and actively promotes company values.
- Self-motivated, able to work independently to resolve customer issues
No candidate will meet every single desired qualification we have listed. If your experience looks a little different but you think you can add value to the role, we'd love to learn more about you!
Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.
Temporary Consumer Service Representative. Job in Hook Norton LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
At Berry Recruitment, we pride ourselves on being an excellent employer, offering a supportive work culture that values teamwork and individual contributions. Located in the vibrant town of Banbury, our Temporary Consumer Service Representative role provides competitive salary and opportunities for professional growth within a dynamic environment. Join us to be part of a company that prioritises employee development and fosters a positive atmosphere for all.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Temporary Consumer Service Representative. Job in Hook Norton LilyLifestyle Jobs
✨Tip Number 1
Get to know the company before your interview! Research their products and values so you can show them you're genuinely interested. This will help you stand out as a candidate who’s not just looking for any job, but specifically wants to be part of their team.
✨Tip Number 2
Practice your communication skills! Since this role involves handling consumer queries, being able to articulate your thoughts clearly is key. Try role-playing with a friend or family member to get comfortable with responding to different types of customer interactions.
✨Tip Number 3
Show off your problem-solving skills during the interview! Think of examples from your past experiences where you successfully resolved customer issues. This will demonstrate that you can handle the responsibilities of the Consumer Service Representative role effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us!
We think you need these skills to ace Temporary Consumer Service Representative. Job in Hook Norton LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of Temporary Consumer Service Representative. Highlight your relevant experience in customer service and database management, as well as any specific skills like using Microsoft Excel or SAP.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your positive attitude and ability to work in a team, as these are key traits we're looking for.
Show Off Your Communication Skills:Since this role involves responding to consumer queries, make sure your written application showcases your excellent verbal and written communication skills. Keep it clear, concise, and professional!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know the Product Inside Out
Before your interview, make sure you familiarise yourself with the company's product range. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Practice Your Communication Skills
Since this role involves a lot of customer interaction, practice your verbal and written communication skills. Try role-playing common customer scenarios with a friend to get comfortable with handling queries and complaints.
✨Showcase Your Organisational Skills
Be prepared to discuss how you manage your time and organise tasks. Think of examples from your past experience where you successfully handled multiple queries or projects simultaneously.
✨Demonstrate Team Spirit
This position requires working closely with others, so be ready to share examples of how you've collaborated with teammates in the past. Highlight your flexibility and willingness to support others in achieving targets.
