At a Glance
- Tasks: Lead and develop a dynamic contact centre team to achieve success.
- Company: Join a growing client in Worksop with a strong brand image.
- Benefits: Competitive salary up to £31,000 plus benefits and career growth.
- Other info: Enjoy a supportive environment with opportunities for personal development.
- Why this job: Make a real impact by coaching and developing your team.
- Qualifications: Experience in contact centre leadership and performance management required.
The predicted salary is between 31000 - 31000 £ per year.
Location: Worksop
Hours: 40 hours per week Mon-Fri
Salary: Up to 31,000 DOE + benefits
CCA Recruitment is excited to be recruiting for an experienced Operations Team Leader to join a growing client based in Worksop. We are looking for a Team Leader with contact centre team leadership experience and strong people management skills. If you are experienced in managing Operations teams, then this is the role for you!
The role of the Team Leader:
- Coach and develop staff using performance management tools to improve KPIs and personal objectives.
- Continuous coaching and development of team to continue business success.
- Support in recruitment process whilst representing and promoting excellent brand image.
- Produce data in relation to team activity to identify any coaching and development needs.
- Effectively communicate with your direct line manager providing recommendations.
- Document and deliver monthly 1:1's.
- Remain up to date with procedures/processes and products and communicate this effectively to team.
Skills needed as Team Leader:
- Experience managing a successful contact centre team.
- Experience within performance management.
- Ability to understand data analysing team performance.
- Effective problem-solving and time management skills.
Team Leader. Job in Shireoaks LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
At CCA Recruitment, we pride ourselves on being an excellent employer, offering a supportive work culture that fosters continuous development and growth for our employees. As a Team Leader in Worksop, you will benefit from a competitive salary, comprehensive training, and the opportunity to lead a dynamic team while contributing to our brand's success. Join us to make a meaningful impact in a thriving environment where your leadership skills will be valued and nurtured.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Team Leader. Job in Shireoaks LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for a Team Leader role, and who knows? They might just have the perfect opportunity waiting for you.
✨Tip Number 2
Prepare for those interviews! Research the company and its culture, especially if it's in the contact centre space. We want you to show off your people management skills and how you can coach and develop a team effectively.
✨Tip Number 3
Practice makes perfect! Get a friend or family member to do a mock interview with you. Focus on your experience managing teams and how you've used performance management tools to boost KPIs. This will help you feel more confident when it counts.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Team Leader. Job in Shireoaks LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in managing contact centre teams and showcases your people management skills. We want to see how you've coached and developed staff in the past, so don’t hold back!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Team Leader role. Share specific examples of how you've improved KPIs and supported team development.
Show Off Your Data Skills:Since the role involves analysing team performance data, make sure to mention any relevant experience you have with data analysis. We love candidates who can use data to drive decisions and improve team success!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Stuff
Make sure you understand the role of a Team Leader in a contact centre. Brush up on your knowledge of performance management tools and how to coach and develop staff. Being able to discuss specific examples from your past experience will show that you're the right fit for the job.
✨Showcase Your People Skills
As a Team Leader, you'll be managing a team, so it's crucial to demonstrate your people management skills. Prepare to share stories about how you've successfully coached team members or resolved conflicts. This will highlight your ability to lead and inspire others.
✨Data is Key
Since the role involves analysing team performance data, be ready to talk about your experience with data analysis. Bring examples of how you've used data to identify coaching needs or improve KPIs. This will show that you can make informed decisions based on metrics.
✨Communicate Effectively
Effective communication is vital for a Team Leader. Practice articulating your thoughts clearly and confidently. During the interview, ask questions and engage with the interviewer to demonstrate your communication skills. This will help you stand out as a candidate who can effectively relay information to both your team and management.
