At a Glance
- Tasks: Manage social housing properties and support tenants in their new homes.
- Company: Join a leading public-sector provider committed to inclusivity and diversity.
- Benefits: Competitive salary, professional development, and a supportive work environment.
- Other info: Dynamic role with opportunities for personal growth and community engagement.
- Why this job: Make a real difference in people's lives by helping them secure and manage their homes.
- Qualifications: A level education or equivalent, with experience in housing management.
The predicted salary is between 30000 - 40000 £ per year.
Our Public Local Government client, Taunton, Somerset, seeks a Case Manager, Supported Housing to oversee the administration and management of social housing properties. With an overall responsibility for approximately tenancies, ensure housing landlord duties are discharged in accordance with policies and procedures, and ensure that housing regulations, policies and procedures are adhered to. To oversee the housing administration and management of social housing tenants and their homes across several sheltered housing schemes.
Responsibilities
- Provide comprehensive pre-tenancy support to prospective tenants, including providing information and advice during property viewings, completing the sign-up process, and ensuring new tenants are fully introduced to their home and tenancy. This includes supporting tenants through an initial six-week period and ensuring they are aware of all available services.
Qualifications Essential
- A level standard of education or equivalent qualifications.
- Member of the Chartered Institute of Housing or other relevant professional body.
- Evidence of continuous professional development.
- Advanced Microsoft Office (Word, Excel, Outlook), social media and CRM.
Criteria for Shortlisting
- At least two years' experience in housing management, managing and providing support to tenants within a local authority or similar environment.
- Knowledge of introductory and secure tenancies and the management of these tenancies.
- Understand customer service values, equality, diversity, and inclusion.
- Wider knowledge of housing law.
- Have experience in a role with a similar level of responsibilities.
- Understand the principles of data protection.
- Organised, conscientious, energetic, driven, confident and assertive.
- Able to meet deadlines and deliver excellent frontline services in a pressurised environment.
- Experience of working with a range of partners, including communities, to develop new and different ways of working.
- Experience in managing conflict and dealing with disputes.
- Excellent communication skills both written and verbal.
- Ability to show empathy, use persuasion, negotiation and tact in a wide range of circumstances.
- Able to use own initiative and judgement in making decisions within a housing and support environment.
- Ability to work on one's own or as part of a supportive team.
- Demonstrate effective time management and prioritisation skills.
- Ability to analyse and make effective problem-solving decisions in relation to case management.
- Facilitates meetings and groups.
- Excellent communication and interpersonal skills.
- Requirements to work from various sites, including tenants' homes, travel and lone working.
Compliance Requirements
- 5 Years References
- Basic DBS
- Car Insurance
- Driving Licence
- Evidence of Right to Work
- Willing to engage in the mandatory pre-screening application process.
Diamond Blaque Group, a leading public-sector provider, is acting as the employment Business for this vacancy. We are dedicated to fostering an inclusive environment that values diversity and equal opportunity in the workplace.
Case Manager, Supported Housing. Job in Taunton LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
As a Case Manager in Supported Housing with our Public Local Government client in Taunton, you will be part of a dedicated team committed to enhancing the lives of tenants through comprehensive support and management. The organisation prides itself on its inclusive work culture, offering continuous professional development opportunities and a strong emphasis on teamwork and community engagement. With a focus on employee well-being and a supportive environment, this role provides a meaningful chance to make a real difference in the lives of individuals within the community.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Case Manager, Supported Housing. Job in Taunton LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing sector and let them know you're on the lookout for a Case Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Tailor your answers to show how your experience aligns with their mission, especially around customer service and community engagement. We want to see that you’re not just a fit for the role, but for the team too!
✨Tip Number 3
Practice your communication skills! As a Case Manager, you'll need to demonstrate empathy and negotiation skills. Role-play common scenarios with a friend to build your confidence and refine your approach.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Case Manager, Supported Housing. Job in Taunton LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Case Manager role. Highlight your experience in housing management and any relevant qualifications, like being a member of the Chartered Institute of Housing. We want to see how your skills match what we're looking for!
Showcase Your Communication Skills:Since excellent communication is key in this role, use your application to demonstrate your written skills. Be clear and concise, and don’t forget to mention any experience you have in managing conflicts or supporting tenants. We love a good storyteller!
Highlight Your Organisational Skills:As a Case Manager, you'll need to juggle multiple responsibilities. Use your application to showcase your time management and prioritisation skills. Share examples of how you've successfully managed your workload in previous roles. We appreciate a well-organised candidate!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're keen on joining our team at StudySmarter!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Stuff
Make sure you brush up on housing management principles and relevant laws. Familiarise yourself with the specifics of introductory and secure tenancies, as well as the policies and procedures your potential employer follows. This will show that you're not just interested in the role but also understand the responsibilities that come with it.
✨Showcase Your Experience
Prepare to discuss your previous experience in housing management. Think of specific examples where you've successfully supported tenants or resolved conflicts. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your achievements.
✨Demonstrate Empathy and Communication Skills
As a Case Manager, you'll need to show empathy and excellent communication skills. Be ready to share examples of how you've effectively communicated with tenants or colleagues, especially in challenging situations. This will help illustrate your ability to connect with people and manage disputes.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges they face in supported housing, or how they measure success in this role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
