Senior Scheduler - Facilities Maintenance. Job in Tamworth LilyLifestyle Jobs

About the Role

RG Setsquare is recruiting on behalf of a leading facilities management and public services contractor for an experienced Senior Scheduler to join their busy operations team in Tamworth. This is a step‑up opportunity for an accomplished planner or scheduler looking to take on greater responsibility. You will sit at the heart of a high‑volume, multi‑trade maintenance operation – supervising the planning team, managing workload distribution, and ensuring that responsive and planned repairs are delivered on time, within SLA, and to a high standard of tenant satisfaction. Our client is a nationally recognised FM contractor with a strong pipeline of housing and public sector contracts. Full details will be shared with shortlisted candidates.

What You'll Be Doing

• Supervise and guide a team of planners, ensuring tasks are prioritised effectively and processes are followed consistently.
• Oversee workload allocation across the planning team to maintain balance and operational efficiency.
• Develop strategies for large‑scale and long‑term maintenance programmes – including cyclical maintenance and refurbishment schedules.
• Manage complex scheduling tasks involving multiple trades, high‑volume repairs, and regulatory deadlines.
• Ensure optimal use of operatives, subcontractors, and materials to meet both immediate and future demands.
• Monitor team KPIs including first‑time fix rates, SLA adherence, and tenant satisfaction – taking corrective action where needed.
• Prepare and present performance reports to management, highlighting trends, risks, and areas for improvement.
• Act as the key liaison between the planning team, contract managers, and operatives to ensure seamless day‑to‑day communication.
• Handle escalated tenant complaints, ensuring timely resolution and a consistently high standard of customer service.
• Monitor scheduling efficiency to minimise costs while maintaining service quality.
• Provide data‑driven insights to senior management to support operational decision‑making.
• Oversee operative rotas and ensure appropriate staffing levels for routine, planned, and out‑of‑hours repairs.

What We're Looking For

• Previous experience in a senior scheduler, senior planner, or planning team leader role within FM, housing maintenance, or a similar repairs environment.
• Proven knowledge of helpdesk call processes and works administration.
• Strong skills in the planning, prioritisation, and allocation of works to multi‑trade operatives.
• Experience supervising or mentoring junior team members and training staff on scheduling processes.
• The ability to work well under pressure and manage competing priorities in a fast‑paced, target‑driven environment.
• Confidence working with job management, CAFM, or scheduling systems.
• Strong communication skills and a solutions‑focused mindset.

What's on Offer

The successful candidate will receive a salary of £30,000 - £32,000 (depending on experience), plus a benefits package including:

• 24 days annual leave plus public holidays.
• Life cover equivalent to 1.5x annual salary.
• Employee discount shopping schemes across major brands and retailers.
• Gym membership discounts and cycle‑to‑work scheme.
• Holiday purchase scheme.
• 2 paid corporate social responsibility days per year.
• Broad learning and development opportunities, including professional qualifications and individual training programmes.
• Attractive employee referral rewards scheme.
• Access to inclusive employee networks.
• 24/7 Employee Assistance Programme and mental wellbeing app.