At a Glance
- Tasks: Support daily operations of the Customer Service team and ensure smooth internal processes.
- Company: Join a dynamic team in Tamworth focused on customer satisfaction.
- Benefits: Enjoy 23 days annual leave, health cashback, pension scheme, and free parking.
- Other info: Permanent role with opportunities for growth in a supportive environment.
- Why this job: Make a real impact by enhancing customer experiences and streamlining operations.
- Qualifications: Strong organisational skills, attention to detail, and previous customer service experience preferred.
The predicted salary is between 26000 - 28000 £ per year.
Our Tamworth based client is looking for a Customer Service Operations Support to join their team. You’ll be responsible for providing comprehensive administrative support for the daily operations of the Customer Service team and wider departments, ensuring the smooth coordination of internal processes, reporting, outbound logistics, and cross‑functional communication.
As a Customer Operations Support, you will need to have/be:
- Personable and professional, with a strong focus on efficiency and accuracy.
- Demonstrate initiative, adaptability, and the ability to prioritise effectively.
- A keen eye for detail, strong organizational skills, and the ability to manage multiple tasks simultaneously.
- Able to collaborate effectively in a team while also managing your own workload and time efficiently.
- A proactive approach to resolving challenges and exceeding customer expectations.
- Able to work under pressure and adapt easily to change.
- Knowledge of Word, Outlook and Excel is required.
- Previous experience of customer service/administration would be preferred.
Details:
- Salary: 26,000 - 28,000
- Working Hours: Full Time, Monday - Friday
- Location: Tamworth (on site)
- Duration: Permanent
Role of Customer Service Operations Support:
- Provide comprehensive administrative support, working cross‑functionally with internal departments to ensure efficient day‑to‑day operations.
- Manage daily delivery reports, liaising with carriers, Customer Service, and warehouse teams to resolve delivery issues in a timely manner.
- Coordinate with external carriers to track deliveries, obtain Proof of Delivery (POD), and manage claims relating to failed deliveries.
- Review and reconcile carrier invoices against claims, ensuring accuracy and cost control.
- Analyse carrier performance data, identifying trends and root causes of delivery issues, and produce reports for the senior team.
- Work closely with the warehouse to amend and update customer orders, ensuring accurate and timely dispatch.
- Investigate delivery incidents, collate findings, and present insights and recommendations to stakeholders.
- Monitor stock levels for marketing materials, manage back orders, and raise works orders where required.
- Coordinate and schedule deliveries for key customers, ensuring high service standards are maintained.
- Liaise with returns, quality, and customer service teams to arrange collections and improve carrier performance through data‑led insights.
- Manage quality enquiries and returns, identifying recurring issues and supporting continuous improvement initiatives.
- Attend and contribute to monthly Quality meetings, sharing findings and key updates with relevant teams.
- Prepare and process customs clearance documentation for Irish deliveries and returns, ensuring compliance with regulations.
- Manage sample requests, marketing orders, replacement orders, and internal orders across group companies.
- Maintain accurate documentation by scanning and uploading records to the internal archive system.
- Provide ongoing support for house accounts and assist with ad hoc administrative tasks as required.
Benefits of working as a Customer Service Operations Support:
- 23 days annual leave + bank holidays
- Option to purchase up to 5 extra days annual leave
- Health Cashback Plan
- Pension Scheme
- Life Assurance
- Free Parking
Customer Service Operations Support. Job in Tamworth LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Join our dynamic team in Tamworth as a Customer Service Operations Support, where we prioritise a collaborative and supportive work culture. With a focus on employee growth, we offer comprehensive benefits including 23 days of annual leave, a health cashback plan, and opportunities for professional development. Our commitment to excellence ensures that you will thrive in a role that values efficiency, accuracy, and proactive problem-solving, all while enjoying the perks of a friendly workplace environment.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Operations Support. Job in Tamworth LilyLifestyle Jobs
✨Tip Number 1
Get to know the company! Research their values, culture, and recent news. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. A friendly chat can sometimes lead to insider tips or even a referral, which can give you a leg up in the hiring process.
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and operations support. Think about how your skills match the job description and be ready to share specific examples of your experience.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Customer Service Operations Support. Job in Tamworth LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Service Operations Support role. Highlight your administrative skills, attention to detail, and any relevant experience in customer service or administration. We want to see how you can bring your unique strengths to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific examples of how you've demonstrated initiative and adaptability in previous jobs. We love seeing your personality come through!
Show Off Your Skills:Don’t forget to mention your proficiency in Word, Outlook, and Excel. If you have experience with data analysis or managing reports, make sure to include that too! We’re looking for someone who can hit the ground running.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Operations Support role. Familiarise yourself with the key responsibilities mentioned in the job description, like managing delivery reports and liaising with carriers. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Show Off Your Organisational Skills
Since this role requires strong organisational skills, be prepared to discuss how you've managed multiple tasks in previous jobs. Think of specific examples where you prioritised effectively or resolved challenges under pressure. This will highlight your ability to handle the demands of the role.
✨Demonstrate Your Team Spirit
Collaboration is key in this position, so be ready to share experiences where you worked well within a team. Talk about how you contributed to group success and how you communicate with others to achieve common goals. This will show that you can fit into their team dynamic.
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle specific situations, like resolving delivery issues or managing customer complaints. Practise your responses to these scenarios, focusing on your proactive approach and problem-solving skills. This will help you stand out as a candidate who can exceed customer expectations.
