At a Glance
- Tasks: Handle inbound calls and support residents with council services.
- Company: Join a local authority with a focus on community support.
- Benefits: Hybrid working, competitive hours, and a supportive team environment.
- Other info: Fast-paced environment with opportunities for personal growth.
- Why this job: Make a real difference in your community while developing your customer service skills.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 22000 - 26000 £ per year.
Customer Service Advisor
Location: Hybrid Working, temporary contract
Hours: 37 hours per week
Working Pattern: Monday to Friday, 9:00am - 5:00pm
Office Attendance: 3 days in the office and 2 days working from home. Tuesdays are a mandatory office-based team day.
A Local Authority is seeking enthusiastic and customer-focused Customer Service Advisors to join their busy inbound contact centre team. This is an excellent opportunity for individuals who are passionate about delivering high-quality customer service and supporting local residents with access to a wide range of council services.
Key Responsibilities- Handling inbound calls from residents in a professional and empathetic manner
- Supporting customers to access services and information online, promoting a digital‑first approach
- Understanding customer needs and signposting to the most appropriate internal or external support services
- Providing information on a broad range of local authority services
- Escalating service requests and unresolved queries to relevant departments
- Delivering a positive customer experience while working in a fast‑paced environment
- Previous experience working within a customer service or call centre environment
- Strong communication and listening skills
- The ability to manage challenging conversations professionally and calmly
- Good IT skills and confidence using multiple systems
- Excellent problem‑solving and organisational abilities
- A positive and adaptable approach to work
- Previous experience working within a local authority or public sector environment
- Experience supporting customers with digital services
- Knowledge of council services and processes
Inbound Customer Service Advisor. Job in Swindon LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
As a Local Authority, we pride ourselves on being an excellent employer that values our employees' contributions and well-being. Our hybrid working model promotes a healthy work-life balance, while our commitment to professional development ensures that you have ample opportunities for growth within the public sector. Join us in making a meaningful impact in the community, all while enjoying a supportive and collaborative work culture in Swindon.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Inbound Customer Service Advisor. Job in Swindon LilyLifestyle Jobs
✨Tip Number 1
Get to know the company! Research LilyLifestyle and the local authority's services. This will help you tailor your conversations during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since this role is all about handling calls, try role-playing with a friend or family member. Focus on being clear, empathetic, and professional – it’ll make a world of difference!
✨Tip Number 3
Be ready for those tricky questions! Think about how you’d handle challenging customer interactions. Prepare some examples from your past experiences to demonstrate your problem-solving skills and calm approach.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you ace the application process and land that Customer Service Advisor role. Let’s get you started on this exciting journey!
We think you need these skills to ace Inbound Customer Service Advisor. Job in Swindon LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience and skills. We want to see how you've handled calls and supported customers in the past, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about helping local residents and how your skills align with our needs. Keep it friendly and professional – we love a personal touch!
Showcase Your Communication Skills:Since this role involves handling calls, make sure your written application reflects your strong communication skills. Use clear and concise language, and don’t forget to proofread for any typos or errors!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get all the latest updates from us!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Stuff
Before the interview, make sure you brush up on the local authority services and processes. Familiarise yourself with common customer queries and how to handle them. This will show your potential employer that you're genuinely interested and prepared.
✨Showcase Your Communication Skills
During the interview, demonstrate your strong communication and listening skills. Practice active listening by summarising what the interviewer says and responding thoughtfully. This will highlight your ability to manage challenging conversations effectively.
✨Emphasise Your Problem-Solving Abilities
Be ready to share examples of how you've tackled difficult situations in previous roles. Think of specific instances where you resolved customer issues or improved a process. This will showcase your organisational skills and adaptability.
✨Get Comfortable with Technology
Since the role involves using multiple systems, be prepared to discuss your IT skills. If you have experience with digital services, mention it! Showing confidence in your tech abilities will reassure the interviewer that you can thrive in a fast-paced environment.
