At a Glance
- Tasks: Plan and maintain care rotas, ensuring seamless service delivery.
- Company: First City Care Group, dedicated to compassionate home care.
- Benefits: Competitive salary, additional earnings, 28 days leave, and career progression.
- Other info: Join a supportive team with ongoing training and local discounts.
- Why this job: Make a real difference in people's lives while developing your organisational skills.
- Qualifications: 1 year of care experience and strong problem-solving abilities.
The predicted salary is between 26790 - 31500 £ per year.
Salary: 26,790.40 (40 hours per week) + on-call payments (OTE 31,500 per annum)
At First City Care Group, we are passionate about delivering outstanding home care that enables people to live independently and with dignity in their own homes. Our reputation is built on compassion, professionalism, and continuity ensuring every customer receives high-quality support from familiar, trusted carers. We are now looking for an organised and proactive Care Coordinator to join our friendly Swindon office team.
The Role
As Care Coordinator, you'll play a vital role in shaping the daily delivery of our care services. Your primary focus will be planning and maintaining rotas in advance, ensuring customers receive seamless, consistent care from carers who are well-matched to their needs. You'll also be a key point of contact for care staff, customers, families, and healthcare professionals responding to queries, resolving issues, and supporting high standards of service delivery. This role is based on a full-time 40-hour working week, with a structured on-call rota covering weekday evenings and alternate weekends. The on-call arrangement provides additional financial recognition and makes a meaningful contribution to overall earnings. In addition, there are opportunities to increase earnings through optional extra shifts and ad-hoc cover, where available. As such, the total annual income may vary depending on participation in on-call duties and uptake of additional hours. You'll provide out-of-hours on-call support on a shared rota basis, delivering 24/7 assistance to staff, families, and customers. Managing a range of calls including emergencies, general queries, and staff sickness.
Key Responsibilities
- Develop and maintain rotas that promote continuity of care and efficient travel routes
- Match carers to customers based on skills, experience, and location
- Manage last‑minute changes calmly and professionally
- Respond promptly to calls, emails, and messages
- Record and elevate concerns, complaints, and compliments appropriately
- Work closely with the care team and management to maintain service quality
About You
- Minimum 1 year of hands‑on care experience (essential)
- Experience in rota planning or scheduling (desirable)
- Strong organisational and problem‑solving skills
- Confident communicator with a calm, professional manner
- Comfortable using care management or rostering systems (training provided)
- Able to work independently and collaboratively within a team
What We Offer
- 26,790.40 per year + additional earnings for shared on‑call rota
- 28 days annual leave (inclusive of public holidays)
- Workplace pension scheme with NEST
- Ongoing training and career progression opportunities
- Industry‑recognised qualifications
- Blue Light Card discount scheme
- Employee Assistance Programme (Health Assured)
- Local motor maintenance discount
- Refer‑a‑friend bonus scheme
Additional hours may be required to meet business needs. If you enjoy planning ahead, creating structure, and understand how vital continuity is in care we'd love to hear from you. Apply now and become part of a team committed to delivering exceptional care across our community. All roles are subject to satisfactory references, an Enhanced DBS check, and completion of mandatory training. This role does not offer sponsorship. If this position is not suitable, we may discuss alternative opportunities within our organisation.
Care Coordinator. Job in Swindon LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
At First City Care Group, we pride ourselves on being an exceptional employer, offering a supportive and collaborative work culture in our Swindon office. With competitive salaries, ongoing training, and clear pathways for career progression, we empower our Care Coordinators to thrive while making a meaningful impact in the community. Our commitment to employee well-being is reflected in our comprehensive benefits package, including a workplace pension scheme, generous annual leave, and access to discounts through the Blue Light Card, ensuring that our team feels valued and appreciated.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Care Coordinator. Job in Swindon LilyLifestyle Jobs
✨Tip Number 1
Get to know the company! Research First City Care Group and understand their values and mission. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for the interview process. It’s a great way to get insider info!
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to care coordination, problem-solving, and communication. Role-play with a friend to boost your confidence and refine your answers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and ready to contribute to delivering exceptional care.
We think you need these skills to ace Care Coordinator. Job in Swindon LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Care Coordinator role. Highlight your relevant experience in care and any skills that match the job description, like rota planning and problem-solving. We want to see how you fit into our team!
Showcase Your Communication Skills:As a Care Coordinator, you'll be communicating with various people daily. Use your application to demonstrate your confident communication style. Share examples of how you've effectively resolved issues or supported others in previous roles.
Be Organised and Clear:When writing your application, keep it structured and easy to read. Use bullet points for key achievements and ensure your contact details are clear. We appreciate a well-organised application that reflects your attention to detail!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're proactive and keen to join our team!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Care Coordination Basics
Before the interview, brush up on your knowledge of care coordination principles. Understand how to develop and maintain rotas that promote continuity of care. Being able to discuss specific examples from your past experience will show that you’re not just familiar with the role but also passionate about delivering high-quality support.
✨Showcase Your Problem-Solving Skills
Prepare to share instances where you've successfully managed last-minute changes or resolved issues calmly and professionally. This is crucial for a Care Coordinator role, so think of specific scenarios where your organisational skills shone through, especially in high-pressure situations.
✨Communicate Confidently
As a Care Coordinator, you'll be a key point of contact for various stakeholders. Practice articulating your thoughts clearly and confidently. You might want to role-play common scenarios with a friend, such as responding to queries from care staff or families, to ensure you come across as calm and professional during the interview.
✨Familiarise Yourself with Care Management Systems
Even if you haven't used specific rostering systems before, showing a willingness to learn can set you apart. Research common care management software and be ready to discuss how you adapt to new technologies. This demonstrates your proactive attitude and readiness to embrace training opportunities.
