At a Glance
- Tasks: Lead a dedicated team providing high-quality care to individuals with mental health conditions.
- Company: Join LilyLifestyle, a compassionate company focused on improving lives.
- Benefits: Competitive salary, professional development, and a supportive work environment.
- Other info: Dynamic role with opportunities for growth and continuous improvement.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: QCF L3 in Health and Social Care or working towards it, plus strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking a compassionate, experienced, and motivated Team Leader to join our Company. This is a rewarding opportunity to lead a dedicated group of support staff delivering high-quality care to individuals experiencing mental health conditions. The Team Leader is responsible for delivering Service User centred support through the efficient operation of the domiciliary care service and staff allocated to them in compliance with company processes and procedures.
Responsibilities:
- Supporting the Manager in day-to-day operations of the service.
- Maximisation of Service User interests by liaising with internal and external stakeholders, developing, maintaining and implementing a person-centred support plan for each Service User.
- Overseeing the personal delivery of physical and mental support to Service Users, as well as monitoring and maintaining safeguarding the rights and dignity of each Service User.
- Routine assessment and communication of Service User development to interested stakeholders.
- Effective control of Service User financials where commissioned and ensuring trackers are updated.
- Fostering a positive environment in which Service Users and staff actively engage, establishing and ensuring regular conduct of open and transparent two-way communication with Service Users and staff.
- Working to support the service manager to maintain the compliance of the service.
- Responding to emergencies and providing guidance and support to subordinate staff.
- Actively engaging in performance and discipline management to maximise staff performance and assure compliance with company procedures.
- Conducting staff training needs analysis and coordinating and delivering training to maximise staff competence.
- Developing and implementing staff rotas ensuring that appropriate staff cover is available to Service Users.
- Successfully achieving the individual objectives set by the company.
- Accomplishing self-audits and proactively engaging in external compliance audits, enhancing current operations through continuous improvement.
- Supporting the service manager and Area manager to deal with complaints and safeguarding and carry out investigations.
Generic Duties:
- The maintenance of confidentiality of all information unless otherwise permitted by management.
- Full compliance with the company’s vision, values, policies and procedures, compliance with legislation and CQC Code of Conduct as reflected in company procedures and the SOP.
- Undergoing training and professional development as directed by the company.
- Working in a manner that promotes teamwork and a collegial environment.
- Active and positive promotion of the company’s image and brand.
- Other duties that may be assigned by management.
- Able to carry out On Call duties as rostered.
Qualifications:
- QCF L3 or equivalent in Health and Social Care (or working towards).
- Competence in the use of Microsoft Office and Internet applications.
- Strong English spoken, listening and written communication skills.
- Full driving licence and use of own car for general business use and to support Service Users.
Support Service Team Leader. Job in London LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
At LilyLifestyle, we pride ourselves on being an exceptional employer, offering a supportive and compassionate work environment in the heart of London. Our commitment to employee growth is reflected in our comprehensive training programmes and opportunities for career advancement, ensuring that our Team Leaders are well-equipped to provide high-quality care to those in need. Join us to be part of a dedicated team that values open communication, teamwork, and the dignity of every individual we support.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Support Service Team Leader. Job in London LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to your connections in the health and social care sector. Let them know you're on the lookout for a Team Leader role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by practising common questions related to team leadership and support services. Think about your past experiences and how they align with the responsibilities of the role. We want you to shine when it’s your turn to impress!
✨Tip Number 3
Showcase your passion for mental health care during interviews. Share stories that highlight your compassion and commitment to service users. This will help you connect with the interviewers and demonstrate that you’re the right fit for their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Support Service Team Leader. Job in London LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Team Leader role. Highlight your experience in mental health support and leadership, showing us how you can make a difference in our team.
Showcase Your Compassion:We want to see your compassionate side! Share examples of how you've supported individuals in challenging situations, as this is key to delivering high-quality care to our Service Users.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use straightforward language and structure your thoughts logically so we can easily see your qualifications and passion for the role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the position. We can’t wait to hear from you!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Stuff
Make sure you understand the role of a Support Service Team Leader inside out. Familiarise yourself with the key responsibilities mentioned in the job description, like delivering person-centred support and liaising with stakeholders. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Your Compassion
As this role involves working with individuals experiencing mental health conditions, it's crucial to demonstrate your compassion and empathy during the interview. Share examples from your past experiences where you've made a positive impact on someone's life or supported a team member through a tough time.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle emergencies. Think about situations where you've had to manage conflicts, ensure compliance, or support staff performance. Practising these scenarios can help you articulate your thought process clearly during the interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture, team dynamics, or training opportunities. This shows that you're not just interested in the job but also in how you can grow within the company and contribute to its success.
