At a Glance
- Tasks: Lead a dynamic café team, ensuring exceptional customer service and efficient operations.
- Company: Join Morrisons, the UK's 5th largest supermarket with a rich history and vibrant culture.
- Benefits: Enjoy a 15% discount, generous holidays, private healthcare, and a supportive work environment.
- Other info: Opportunities for career growth and industry-leading training await you at Morrisons.
- Why this job: Make a real impact in a fast-paced café setting while developing your leadership skills.
- Qualifications: Experience managing teams in retail or hospitality, with strong communication and relationship-building skills.
The predicted salary is between 30000 - 40000 £ per year.
We are recruiting for a high performing Café Manager to help our business grow and succeed. Our Café Managers lead and empower colleagues to always put the customer first and deliver outstanding customer service. Reporting into the Store Manager, you will also:
- Listen and respond to our customers' feedback and react accordingly
- Ensure market leading availability across the store
- Work with the other Managers in store to lead a supportive and performance driven department
- Efficiently manage all people routines, taking accountability of department(s) scheduling, absence, performance and talent conversations
- Deliver training to ensure team have the capability and confidence to deliver their role
- Enable colleagues to work with confidence across various departments
- Identify and develop talent within the department
- Build effective relationships with other operating departments
- Lead colleagues to work with purpose, delivering outstanding performance against all relevant targets across the department
- Take a leadership role within the store
- Ensure resource is planned thoroughly
About You: Whether it's previous experience working in the retail industry or you have experience in hospitality, the service industry or travel & tourism, if you have a passion for delivering exceptional customer service then we want to hear from you.
What do we need from you?
- Experience of managing a team in a fast paced environment
- You will need to be a great communicator who can share knowledge, experience and best practices
- You will need to have the ability to build and maintain relationships with key stakeholders across all areas whilst remaining flexible
- You must be adaptable to change, whilst being able to challenge effectively
- As a Manager, you will actively listen to and respond effectively to customers and colleagues
We are an equal opportunities employer and welcome applications from all sections of the community.
As part of our total rewards package we offer:
- 15% uncapped Morrisons discount for you (both in store and online)
- 10% discount for a designated friend/family member
- 25 days holiday plus 8 statutory holidays pro rata
- Private Aviva Healthcare plan
- Annual bonus scheme
- GPhC fees paid
- Generous company pension contributions
- 4 x life assurance through our company pension scheme
- Enhanced maternity, paternity and adoption schemes
- Perks with over 850 retailers through our 'My Morri' discount platform offering cashback and instant vouchers
Café Operations Manager. Job in Silksworth LilyLifestyle Jobs in Sunderland employer: United Cerebral Palsy of Georgia
Morrisons is an exceptional employer, offering a vibrant work culture where colleagues are empowered to deliver outstanding customer service in a fast-paced environment. With a strong focus on employee growth, we provide industry-leading training programmes and numerous opportunities for advancement, ensuring that our team members can thrive and develop their careers. Located in Silksworth, our café operations not only serve delicious food but also foster a supportive atmosphere where every colleague is valued and encouraged to succeed.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Café Operations Manager. Job in Silksworth LilyLifestyle Jobs in Sunderland
✨Tip Number 1
Get to know the company! Before your interview, dive into Morrisons' values and culture. This way, you can show how your experience aligns with their mission of delivering outstanding customer service.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've led a team or improved customer service. Be ready to share these during your interview to demonstrate your fit for the Café Operations Manager role.
✨Tip Number 3
Network like a pro! Connect with current or former Morrisons employees on LinkedIn. They can provide insider tips and might even put in a good word for you, which could give you an edge in the hiring process.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows you're genuinely interested and keeps you fresh in their minds.
We think you need these skills to ace Café Operations Manager. Job in Silksworth LilyLifestyle Jobs in Sunderland
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us know how much you love delivering exceptional customer service. Share specific examples from your past experiences that highlight your commitment to putting customers first.
Tailor Your Experience:Make sure to align your previous experience with the requirements of the Café Operations Manager role. Whether it's retail, hospitality, or any fast-paced environment, we want to see how your skills can contribute to our team.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for the role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about life at Morrisons.
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Café Inside Out
Before the interview, take some time to familiarise yourself with the café's menu and operations. Understand what makes their customer service stand out and be ready to discuss how you can contribute to that success.
✨Showcase Your Leadership Skills
Be prepared to share specific examples of how you've successfully managed a team in a fast-paced environment. Highlight your ability to empower colleagues and foster a positive work culture, as this is crucial for the Café Operations Manager role.
✨Demonstrate Customer-Centric Thinking
Think about how you would respond to customer feedback and improve service delivery. Be ready to discuss strategies you've implemented in the past to enhance customer satisfaction and how you plan to do the same at Morrisons.
✨Build Relationships with Key Stakeholders
Emphasise your communication skills and ability to build relationships across departments. Prepare to discuss how you’ve collaborated with other managers or teams to achieve common goals, as this will show your adaptability and teamwork.
