At a Glance
- Tasks: Be the friendly face of our centre, helping learners with enrolment and support.
- Company: Join Surrey Adult Learning, a leading provider of diverse courses for adults.
- Benefits: Enjoy a competitive salary, generous pension, and wellbeing discounts.
- Other info: Flexible working opportunities and a supportive team environment await you.
- Why this job: Make a real difference in your community while gaining valuable experience.
- Qualifications: Strong IT skills, customer service experience, and excellent communication abilities.
The predicted salary is between 30000 - 40000 £ per year.
This role has a starting salary of 3,975.78 per annum for working 7 hours per week, 37 weeks per year term-time only (pro-rata to 25,052 full time equivalent). The working hours for this role are Wednesday and Thursday, 6:15pm to 9:45pm.
Surrey Adult Learning is looking for proactive and customer focused Operations Assistant to be the welcoming and supportive face in our centres across Surrey. This opportunity is based at our Sunbury Adult Learning Centre, with the expectation of supporting at our other centres if required.
Our Offer to You
- A generous local government salary related pension
- Up to 5 days of carer's leave and 2 paid volunteering days per year
- Paternity, adoption and dependents leave
- An Employee Assistance Programme (EAP) to support health and wellbeing
- Learning and development hub where you can access a wealth of resources
- Wellbeing and lifestyle discounts including gym, travel, and shopping
- A chance to make a real difference to the lives of our residents
- Discount on Adult Learning Courses
About the Team
Surrey Adult Learning is a leading provider of diverse daytime, evening and Saturday courses and learning opportunities for adults which is part of our lifelong learning offer. We offer a wide range of qualification courses, including English for Speakers of Other Languages (ESOL), maths and digital skills. Our courses also cater to individuals with learning disabilities, mental health conditions and parents/carers seeking to upskill to support their children. Additionally, we provide courses for personal development in various subjects such as arts and crafts, languages and exercise. Our outreach provision is designed to assist those currently facing life challenges.
About the Role
As the welcoming face of our centre, you'll be the go-to person for learners, offering friendly, high-quality information, advice, and guidance to help them enrol on courses and feel confident in their learning journey. You'll also be a key support for tutors, assisting with room and equipment queries and ensuring resources are ordered and available when needed. Your day-to-day tasks will include managing shared inboxes, responding to enquiries or directing them to the right colleague, and using your IT skills to keep our learner management system accurate and up to date. You will help maintain a safe and smooth-running environment by reporting building issues and acting as a fire warden or first aider when required.
Your Application
In order to be considered for shortlisting, your application will clearly evidence the following skills and align with our behaviours:
- Strong IT skills and experience in data entry or high-volume processing.
- Excellent interpersonal and communication skills.
- A team player with the ability to work under pressure and manage time effectively.
- Experience in customer service and an understanding of safeguarding practices.
- Willingness to travel between centres as needed.
To apply, we request that you submit a CV and you will be asked the following 4 questions:
- Please outline your experience in delivering customer-focused services and provide an example of how you handled a challenging customer interaction.
- Outline your experience using IT systems in a work environment, including how you use technology to manage information effectively and accurately.
- Describe a time when you had to work under pressure as part of a team. What was your role and how did you ensure tasks were completed on time?
- Give an example of how you adapt your communication style to work effectively with different people.
Before submitting your application, we recommend you read the job description and our Life at Surrey handbook to get an insight into working at Surrey. Please contact us for any questions relating to the role. This could be to discuss flexible working requests, transferable skills or any barriers to employment.
The job advert closes at 23:59 on Monday 15th June 2026 with interviews planned to follow. This role is subject to an online / social media check as part of our safer recruitment processes, in line with Keeping Children Safe in Education (KCSIE) guidance. A DBS 'Disclosure and Barring Service' check is required for this role, which will be discussed further at interview.
Local Government Reorganisation (LGR)
Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities.
Our Commitment
We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum criteria, we guarantee you an interview. Your skills and experience truly matter to us. From application to your first day, we're committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.
Operations Assistant (Eve). Job in Sunbury-on-thames LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Surrey Adult Learning is an exceptional employer, offering a supportive and inclusive work environment where you can truly make a difference in the lives of our community members. With generous benefits such as a local government pension, paid volunteering days, and access to a wealth of learning resources, we prioritise employee wellbeing and professional growth. Located in Sunbury-on-Thames, you'll be part of a dedicated team that values collaboration and customer service, ensuring a rewarding experience for both staff and learners alike.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Operations Assistant (Eve). Job in Sunbury-on-thames LilyLifestyle Jobs
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Surrey Adult Learning. Understand their mission and values, and think about how your skills align with what they do. This will help you stand out as someone who genuinely cares about the role.
✨Tip Number 2
Practice makes perfect! Prepare for those interview questions by thinking of specific examples from your past experiences. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This way, you’ll be ready to showcase your customer service skills and teamwork abilities.
✨Tip Number 3
Dress the part! Even if it’s a casual environment, looking smart can make a great first impression. Choose an outfit that reflects professionalism while still being comfortable. You want to feel confident when you walk into that interview!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your appreciation for the opportunity. It also keeps you fresh in their minds as they make their decision. Plus, it’s a chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Operations Assistant (Eve). Job in Sunbury-on-thames LilyLifestyle Jobs
Some tips for your application 🫡
Read the Job Description Thoroughly:Before you start writing, give the job description a good read. It’ll help you understand what we’re looking for and how to tailor your application to show off your relevant skills and experiences.
Showcase Your Customer Service Skills:Since this role is all about being the friendly face of our centres, make sure to highlight your customer service experience. Share specific examples of how you've handled challenging situations with customers to demonstrate your proactive approach.
Be Clear and Concise:When answering the application questions, keep your responses clear and to the point. We want to see your skills shine through without wading through too much fluff. Use bullet points if it helps!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way to ensure we receive your CV and answers to those important questions. Plus, it shows you’re keen on joining us at Surrey Adult Learning!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Operations Assistant role. Familiarise yourself with the job description and think about how your skills align with the responsibilities, especially in customer service and IT. This will help you answer questions confidently and show that you're genuinely interested.
✨Prepare Real-Life Examples
The interview will likely focus on your past experiences, so prepare specific examples that demonstrate your customer service skills, teamwork, and ability to work under pressure. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
✨Showcase Your Communication Skills
As an Operations Assistant, you'll need excellent communication skills. During the interview, practice adapting your communication style to engage with the interviewer. Be clear and concise, and don’t hesitate to ask for clarification if you don’t understand a question.
✨Ask Thoughtful Questions
At the end of the interview, you’ll usually have a chance to ask questions. Prepare a few thoughtful ones about the team dynamics, training opportunities, or the challenges faced by the centre. This shows your enthusiasm for the role and helps you gauge if it’s the right fit for you.
