At a Glance
- Tasks: Deliver outstanding customer service and support patients in a fast-paced environment.
- Company: Join a friendly team in the healthcare and pharmaceutical sector.
- Benefits: Earn £13.33 per hour with Monday to Friday hours and no weekends.
- Other info: Potential for contract extension beyond October 2026.
- Why this job: Make a real difference in people's lives while gaining valuable experience.
- Qualifications: Previous customer service experience and strong communication skills required.
The predicted salary is between 27600 - 27600 £ per year.
Location: Stroud
Pay Rate: 13.33 per hour
Hours: Monday to Friday, Full Time, 9:00am - 5:30pm
Contract: Temporary until October 2026, with potential for extension
Are you passionate about delivering outstanding customer service and making a real difference in people’s lives? We are currently recruiting for a Customer Care Advisor to join a busy and supportive team within the pharmaceutical and healthcare sector. This is an excellent opportunity for someone who thrives in a fast-paced environment, enjoys helping others, and takes pride in providing a high standard of customer care.
In this role, you will support patients, healthcare professionals, carers, and GP surgeries by ensuring orders and prescriptions are processed accurately and efficiently. You will play a vital role in delivering an exceptional customer experience while maintaining high levels of accuracy, compliance, and professionalism.
Key Responsibilities- Handling inbound and outbound calls with patients, carers, GP surgeries, and healthcare professionals
- Processing customer orders and prescriptions accurately and efficiently
- Resolving customer queries promptly and professionally
- Managing and escalating complaints in line with company procedures
- Supporting courier and delivery-related queries
- Maintaining accurate customer records and documentation
- Building strong relationships with customers and internal teams
- Supporting continuous improvement initiatives within the department
- Working collaboratively to achieve service levels and team targets
- Previous customer service or call centre experience
- Excellent communication and interpersonal skills
- Strong attention to detail and organisational ability
- Ability to work effectively under pressure and manage a busy workload
- Confident handling a high volume of calls
- A professional, empathetic, and customer-focused approach
- Experience within healthcare, pharmaceutical, medical, or regulated environments would be advantageous
- Competitive hourly rate of 13.33
- Monday to Friday working hours with no weekends
- Friendly and supportive team environment
- Valuable experience within the healthcare and pharmaceutical industry
- Potential opportunity for contract extension beyond October 2026
This is a fantastic opportunity for someone looking to build their experience within a rewarding and growing sector while making a genuine difference to customers every day.
Customer Service Advisor. Job in Stroud LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
At Adecco, we pride ourselves on being an excellent employer, offering a supportive and friendly team environment in Stroud. As a Customer Care Advisor, you will not only enjoy a competitive pay rate and regular working hours but also have the opportunity to gain valuable experience in the healthcare sector, contributing to meaningful customer interactions every day. We are committed to your professional growth and provide a platform for continuous improvement within a rewarding industry.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor. Job in Stroud LilyLifestyle Jobs
✨Tip Number 1
Get to know the company! Research LilyLifestyle and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Care Advisor, you'll be handling calls all day. Try role-playing with a friend or family member to get comfortable with common customer queries and how to respond effectively.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insights about the company culture and even give you tips on how to stand out during the hiring process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about landing the job. Don’t miss out on this fantastic opportunity!
We think you need these skills to ace Customer Service Advisor. Job in Stroud LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Care Advisor role. Highlight your previous customer service experience and any relevant skills that match the job description. We want to see how you can make a difference in our team!
Show Your Passion:In your application, let us know why you're passionate about delivering outstanding customer service. Share any experiences where you've gone above and beyond for customers, as this will really resonate with us and show your commitment to the role.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points for key achievements and avoid jargon. We appreciate straightforward communication, especially since you'll be handling customer queries!
Apply Through Our Website:Don't forget to apply through our website! This ensures your application goes directly to us and helps streamline the process. Plus, it shows you're keen on joining our team at StudySmarter!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Customer Service Basics
Brush up on the key principles of outstanding customer service. Be ready to discuss how you’ve handled difficult situations in the past, as this role is all about making a difference in people’s lives.
✨Showcase Your Communication Skills
Since you'll be handling calls with patients and healthcare professionals, practice clear and empathetic communication. Think of examples where you've successfully resolved queries or complaints to demonstrate your skills.
✨Highlight Your Attention to Detail
In a role that requires processing orders and prescriptions accurately, it’s crucial to show that you can maintain high levels of accuracy. Prepare to share specific instances where your attention to detail made a positive impact.
✨Prepare for Fast-Paced Scenarios
This job is in a busy environment, so be ready to discuss how you manage pressure and prioritise tasks. Consider examples from previous roles where you thrived under a heavy workload and still delivered excellent service.
