At a Glance
- Tasks: Deliver outstanding customer service and support patients in a fast-paced environment.
- Company: Join a friendly team in the healthcare and pharmaceutical sector.
- Benefits: Earn £13.33 per hour with Monday to Friday hours and no weekends.
- Other info: Potential for contract extension beyond October 2026.
- Why this job: Make a real difference in people's lives while gaining valuable experience.
- Qualifications: Previous customer service experience and strong communication skills required.
The predicted salary is between 27600 - 27600 £ per year.
Location: Stroud
Pay Rate: 13.33 per hour
Hours: Monday to Friday, Full Time, 9:00am - 5:30pm
Contract: Temporary until October 2026, with potential for extension
Are you passionate about delivering outstanding customer service and making a real difference in people’s lives? We are currently recruiting for a Customer Care Advisor to join a busy and supportive team within the pharmaceutical and healthcare sector. This is an excellent opportunity for someone who thrives in a fast-paced environment, enjoys helping others, and takes pride in providing a high standard of customer care.
In this role, you will support patients, healthcare professionals, carers, and GP surgeries by ensuring orders and prescriptions are processed accurately and efficiently. You will play a vital role in delivering an exceptional customer experience while maintaining high levels of accuracy, compliance, and professionalism.
Key Responsibilities- Handling inbound and outbound calls with patients, carers, GP surgeries, and healthcare professionals
- Processing customer orders and prescriptions accurately and efficiently
- Resolving customer queries promptly and professionally
- Managing and escalating complaints in line with company procedures
- Supporting courier and delivery-related queries
- Maintaining accurate customer records and documentation
- Building strong relationships with customers and internal teams
- Supporting continuous improvement initiatives within the department
- Working collaboratively to achieve service levels and team targets
- Previous customer service or call centre experience
- Excellent communication and interpersonal skills
- Strong attention to detail and organisational ability
- Ability to work effectively under pressure and manage a busy workload
- Confident handling a high volume of calls
- A professional, empathetic, and customer-focused approach
- Experience within healthcare, pharmaceutical, medical, or regulated environments would be advantageous
- Competitive hourly rate of 13.33
- Monday to Friday working hours with no weekends
- Friendly and supportive team environment
- Valuable experience within the healthcare and pharmaceutical industry
- Potential opportunity for contract extension beyond October 2026
This is a fantastic opportunity for someone looking to build their experience within a rewarding and growing sector while making a genuine difference to customers every day.
Customer Care Representative. Job in Stroud LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
At Adecco, we pride ourselves on being an excellent employer, offering a friendly and supportive team environment in Stroud. As a Customer Care Representative, you will not only enjoy a competitive pay rate and Monday to Friday working hours but also have the opportunity to gain valuable experience in the healthcare and pharmaceutical sector, all while making a meaningful impact on customers' lives. We are committed to your professional growth and provide a platform for continuous improvement within a rewarding and dynamic industry.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Representative. Job in Stroud LilyLifestyle Jobs
✨Tip Number 1
Get to know the company! Research LilyLifestyle and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Care Representative, you'll be handling calls all day. Try role-playing with a friend or family member to get comfortable with common customer queries and responses.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work at LilyLifestyle.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to apply directly!
We think you need these skills to ace Customer Care Representative. Job in Stroud LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Care Representative role. Highlight your previous customer service experience and any relevant skills that match the job description. We want to see how you can make a difference in our team!
Show Your Passion:In your application, let us know why you're passionate about delivering outstanding customer service. Share any personal experiences or stories that demonstrate your commitment to helping others. This will help us see your genuine interest in the role.
Be Professional and Polite:Remember, first impressions count! Use a professional tone in your written application, and ensure there are no typos or grammatical errors. We appreciate attention to detail, especially in a role where communication is key.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the information you need about the role and our company there!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Customer Care Basics
Before the interview, brush up on your customer service principles. Understand what makes great customer care, especially in a healthcare context. Be ready to share examples of how you've handled customer queries or complaints in the past.
✨Show Your Empathy
In this role, empathy is key. Prepare to discuss situations where you’ve had to show understanding and compassion towards customers. Think about how you can convey your genuine desire to help others during the interview.
✨Demonstrate Attention to Detail
Since accuracy is crucial in processing orders and prescriptions, be prepared to talk about how you ensure attention to detail in your work. You might even want to mention specific tools or methods you use to stay organised.
✨Practice Common Scenarios
Anticipate common customer service scenarios you might face in this role. Practise your responses to questions like how you would handle an upset customer or a complex order issue. This will help you feel more confident and articulate during the interview.
