At a Glance
- Tasks: Lead a team to deliver top-notch customer service and drive sales performance.
- Company: Join United Cerebral Palsy of Georgia, a supportive and impactful organisation.
- Benefits: Competitive pay, career growth opportunities, and a positive work environment.
- Other info: Dynamic role with a focus on teamwork and compliance.
- Why this job: Make a difference in the community while developing your leadership skills.
- Qualifications: Retail experience and strong interpersonal skills are essential.
The predicted salary is between 25000 - 30000 £ per year.
United Cerebral Palsy of Georgia is hiring an Assistant Manager in Derby to oversee department operations and drive turnover. You will manage a strong team, ensuring excellent customer service and upholding financial KPIs. The role requires leadership in store presentation and compliance with health and safety policies. Ideal candidates will have retail experience and demonstrate strong interpersonal skills.
Store Floor Lead and Duty Manager - Customer Service & KPIs employer: United Cerebral Palsy of Georgia
United Cerebral Palsy of Georgia is an exceptional employer that prioritises employee development and a supportive work culture in Derby. With a focus on teamwork and customer service excellence, we offer comprehensive training and growth opportunities, ensuring our staff can thrive both personally and professionally while making a meaningful impact in the community.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Store Floor Lead and Duty Manager - Customer Service & KPIs
✨Tip Number 1
Network like a pro! Reach out to your connections in retail and let them know you're on the hunt for a Store Floor Lead role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to customer service and KPIs. We recommend using the STAR method to structure your answers, showcasing your leadership skills and how you've driven turnover in past roles.
✨Tip Number 3
Show off your personality! When you get the chance to meet potential employers, be yourself and let your passion for retail shine through. They want to see that you can lead a team while keeping the customer experience top-notch.
✨Tip Number 4
Don't forget to apply through our website! It’s super easy and gives you a direct line to the hiring team. Plus, we love seeing familiar faces from our community, so make sure to let us know you’re interested!
We think you need these skills to ace Store Floor Lead and Duty Manager - Customer Service & KPIs
Some tips for your application 🫡
Show Off Your Retail Experience:Make sure to highlight your retail experience in your application. We want to see how you've managed teams and driven turnover in previous roles, so don’t hold back on those details!
Customer Service is Key:Since this role is all about excellent customer service, share specific examples of how you've gone above and beyond for customers. We love hearing about those moments that made a difference!
Leadership Qualities Matter:We’re looking for someone who can lead a team effectively. In your application, mention any leadership roles you’ve had and how you’ve motivated your team to meet KPIs and maintain store presentation.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Numbers
Since the role involves driving turnover and upholding financial KPIs, make sure you brush up on relevant metrics. Be prepared to discuss how you've successfully managed KPIs in previous roles and how you can apply that experience to help the team at United Cerebral Palsy of Georgia.
✨Showcase Your Leadership Skills
As a Store Floor Lead and Duty Manager, you'll need to manage a strong team. Think of specific examples where you've led a team effectively, resolved conflicts, or motivated staff. This will demonstrate your capability to lead and inspire others.
✨Customer Service is Key
Excellent customer service is crucial for this position. Prepare to share stories about how you've gone above and beyond for customers in the past. Highlight any strategies you've implemented to improve customer satisfaction and how they impacted the business.
✨Health and Safety Compliance
Familiarise yourself with health and safety policies relevant to retail. Be ready to discuss how you've ensured compliance in previous roles and how you would maintain these standards in the store. This shows your commitment to creating a safe shopping environment.
