At a Glance
- Tasks: Deliver top-notch customer support and manage sales enquiries with precision.
- Company: Join a vibrant team at Stone Lily Lifestyle, focused on exceptional customer experiences.
- Benefits: Enjoy a competitive salary, hybrid work options, and opportunities for growth.
- Other info: Flexible working hours and a supportive team environment await you.
- Why this job: Be the voice of the company and make a real difference in customer satisfaction.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 29000 - 29000 £ per year.
Deliver an excellent customer experience and support to internal and external customers for orders and general enquiries. Ensuring all requests are prioritised, organised and processed accurately and on time; taking ownership for resolution.
- Mailbox Management: Ensure active management of CS Sales mailbox throughout the day. Passing queries to relevant colleagues with as much information as possible.
- Lead Qualification: Qualify all sales leads before passing to the sales team.
- Customer Enquiries: Delivery Date Chasers, Document Requests. Be proactive, take ownership, be comprehensive in replies to anticipate next questions. Ensure responses are within KPI.
- Credits / Returns: Ensure all complaints, credits and returns are actioned within KPI expectation and logged accurately enabling root cause analysis. Ensure consistent follow up and proactive customer updates. Work with customers, Sales and Service to ensure customer satisfaction and first-time resolution.
- Warranty Replacements: Support Service enquiries with warranty replacements and ensure technical calls have all the relevant information to facilitate quick and easy resolution.
- Complaints: Communicate any significant complaints to the Customer Experience Manager so that the relevant action is taken to address the complaint and to minimise any adverse effect on the customer and company.
- Collections: Liaise with warehouse and customers to arrange EX Works shipment.
- Export Compliance: Ensure all enquiries are dealt with whilst adhering to company export compliance policies, elevate to leadership when necessary.
- Calls: Ensure all phone calls are answered within SLA of 20 seconds.
- Actively support the customer experience evolution to best in class.
- Ensure compliance with GDP, ISO 9001 and any other applicable quality standards.
- Ad Hoc Tasks: Process all sales orders within 1 working day to a high degree of accuracy. Proactively inform any issues and any date changes to the customer.
Candidate Requirements
- Essential: Experience in providing quality Customer Service, Sales Support, Sales Lead, Sales Quotes, Internal Sales, Account Management, Key Account Management.
- Attention to detail.
- English fluency.
- Excellent communication skills, being able to communicate at all levels.
- Strong organisational skills.
- IT skills on MS Office Suite.
- Good standard in education including Maths and English with GCSE (or equivalent) at Grade C or above.
- Proven ability to work flexibly and accurately and as part of a team.
- Passion for delivering excellent customer experiences.
Desirable: Microsoft Dynamics 360 business central (full training will be provided).
Location: Commutable from Stone, Stafford, Newcastle under Lyme, Cheadle, Yarnfield, Eccelshall, Woore, Rugeley, Stoke on Trent, Uttoxeter, Abbots Bromley, Keele, Penkridge and surrounding areas.
Hours: Monday – Thursday, 9:00 am – 5:00 pm; Friday 8:00 am – 4:00 pm.
Salary: £29,000 Per Annum.
Work Arrangement: Moves to Hybrid after training is completed, Monday and Friday WFH and Tuesday to Thursday in the office.
Sales Support Specialist - Customer Experience. Job in Stone LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
At LilyLifestyle, we pride ourselves on fostering a vibrant work culture that prioritises employee growth and development. As a Sales Support Specialist, you will enjoy a supportive environment where your contributions to customer experience are valued, alongside competitive benefits and a hybrid work arrangement that promotes work-life balance. Join us in Stone and be part of a team dedicated to excellence and innovation in customer service.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Sales Support Specialist - Customer Experience. Job in Stone LilyLifestyle Jobs
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about delivering excellent customer experiences, make sure you can articulate your thoughts clearly and confidently during interviews. Role-play with a friend or use video calls to simulate the experience.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which can be a game-changer in landing the job.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. It shows your enthusiasm and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Sales Support Specialist - Customer Experience. Job in Stone LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in customer service and sales support. We want to see how your skills match the job description, so don’t hold back on showcasing your relevant achievements!
Show Off Your Communication Skills:Since this role is all about delivering excellent customer experiences, it’s crucial to demonstrate your communication prowess. Use clear and concise language in your application, and maybe even share a brief example of how you’ve effectively handled customer queries in the past.
Be Organised and Detail-Oriented:Attention to detail is key for this position. When filling out your application, double-check for any typos or errors. We appreciate candidates who can present their information in an organised manner, so consider using bullet points to make your skills and experiences stand out.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service experience. Be ready to share specific examples of how you've handled customer enquiries, complaints, or sales support in the past. This will show that you understand the importance of delivering an excellent customer experience.
✨Organise Your Thoughts
Since the role requires strong organisational skills, prepare a few scenarios where you successfully managed multiple tasks or prioritised requests. This will demonstrate your ability to stay organised and efficient under pressure.
✨Communicate Clearly
Practice your communication skills before the interview. You might be asked to explain complex information simply, so think about how you can convey your thoughts clearly and concisely. Remember, the interviewers will be looking for your ability to communicate at all levels.
✨Show Your Proactivity
Be prepared to discuss times when you took ownership of a situation or went above and beyond to ensure customer satisfaction. Highlighting your proactive approach will resonate well with the interviewers, as they value candidates who can anticipate needs and act accordingly.
