At a Glance
- Tasks: Deliver top-notch customer support and manage orders for French-speaking clients.
- Company: Join a global manufacturing leader in a niche industry.
- Benefits: Competitive salary, supportive team environment, and opportunities for growth.
- Other info: Flexible working hours and a dynamic team atmosphere.
- Why this job: Make a real difference in customer experiences while using your language skills.
- Qualifications: Fluent in French and English, with a passion for customer service.
The predicted salary is between 28000 - 28000 £ per year.
Working for a well-established global manufacturing business that operates in a niche industry. As the French Speaking Customer Experience Specialist you will be responsible for supporting customers across the globe with a particular focus on French customers.
Job Description
- Deliver excellent customer experience and support to internal and external customers for orders and general enquiries.
- Ensuring all requests are prioritised, organised and processed accurately and on time; taking ownership for resolution.
- Mailbox Management: Ensure active management of CS France mailbox throughout the day passing queries to relevant colleagues with as much information as possible.
- Lead Qualification: Qualify all sales leads before passing to the sales team.
- Order Processing: Process all sales orders within 1 working day to a high degree of accuracy. Proactively inform any issues and any date changes to the customer.
- Communication: Internal and external communication to ensure fast and accurate processing of orders.
- Customer Enquiries: Delivery date chasers, document requests. Be proactive, take ownership, be comprehensive in replies to anticipate next questions. Ensure responses are within KPI.
- Credits / Returns: Ensure all complaints, credits and returns are actioned within KPI expectation and logged accurately enabling root-cause analysis. Ensure consistent follow-up and proactive customer updates.
- Warranty Replacements: Support service enquiries with warranty replacements and ensure technical calls have all the relevant information to facilitate quick and easy resolution.
- Complaints: Communicate any significant complaints to the Customer Experience Manager so that the relevant action is taken to address the complaint and to minimise any adverse effect on the customer and company.
- Collections: Liaise with warehouse and customers to arrange EX Works shipment.
- Export Compliance: Ensure all enquiries and orders are dealt with whilst adhering to company export compliance policies, and escalation to leadership when necessary.
- Calls: Ensure all phone calls are answered within SLA of 20 seconds.
- Actively support the customer experience evolution to best in class.
- Ensure compliance to GDP, ISO 9001 and any other applicable quality standards.
- Ad Hoc Tasks: Provide cover for Key Accounts mailbox.
Candidate Requirements
- Essential: Experience in Customer Service, Customer Experience, Sales Support, Sales Administration, Sales Order Processing or similar is essential.
- Attention to detail.
- French language skills – fluent, including business language.
- English fluency.
- Excellent communication skills, being able to communicate at all levels; strong organisational skills.
- IT skills in MS Office Suite.
- Good standard in education including Maths and English with GCSE (or equivalent) at Grade C or above.
- Proven ability to work flexibly and accurately and as part of a team.
- Passion for delivering excellent customer experiences.
- Desirable: Microsoft Dynamics 365 Business Central (full training will be provided).
This role is commutable from: Stone, Stafford, Newcastle under Lyme, Cheadle, Yarnfield, Eccelshall, Woore, Rugeley, Stoke on Trent, Uttoxeter, Abbots Bromley, Keele, Penkridge and surrounding areas.
This role would suit candidates with the following experience: Senior Customer Experience, Senior Sales Admin, Senior Customer Service, Senior Team, Internal Account Manager.
Hours: Monday – Thursday, 9:00 am – 5:00 pm; Friday 8:00 am – 4:00 pm.
Salary: £28,000 Per Annum.
French Speaking Customer Experience Specialist. Job in Stone LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Join a well-established global manufacturing business that values its employees and fosters a supportive work culture. As a French Speaking Customer Experience Specialist, you will benefit from a collaborative environment that prioritises employee growth and development, alongside competitive salary and flexible working hours. Located in Stone, this role offers the unique advantage of being part of a niche industry while ensuring you deliver exceptional customer experiences to clients worldwide.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land French Speaking Customer Experience Specialist. Job in Stone LilyLifestyle Jobs
✨Tip Number 1
Get to know the company inside out! Research their values, products, and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your French! Since this role focuses on French-speaking customers, brush up on your language skills. Try role-playing common customer scenarios with a friend to build confidence and fluency.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about joining the team. Don’t miss out on this opportunity!
We think you need these skills to ace French Speaking Customer Experience Specialist. Job in Stone LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of French Speaking Customer Experience Specialist. Highlight your customer service experience and any relevant skills, especially your fluency in French and English. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about delivering excellent customer experiences. Share specific examples of how you've gone above and beyond in previous roles, and don’t forget to mention your love for working with customers.
Show Off Your Attention to Detail:In this role, accuracy is key! When filling out your application, double-check for any typos or errors. We appreciate candidates who take the time to ensure everything is spot on, just like we do when processing orders for our customers.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join our team at StudySmarter!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Customer Experience Stuff
Make sure you brush up on your customer service skills and experiences. Be ready to share specific examples of how you've handled customer enquiries, complaints, or order processing in the past. This will show that you understand the role and can hit the ground running.
✨Show Off Your French Skills
Since this role requires fluent French, practice speaking and writing in French before the interview. You might be asked to demonstrate your language skills, so prepare to discuss your experiences in both languages, especially in a business context.
✨Get Familiar with the Company
Do some research on the company and its niche industry. Understand their products, services, and customer base. This knowledge will help you tailor your answers and show that you're genuinely interested in the role and the company.
✨Prepare for Common Questions
Think about common interview questions related to customer experience and order processing. Prepare answers that highlight your attention to detail, organisational skills, and ability to work under pressure. Practising these responses will help you feel more confident during the interview.
