At a Glance
- Tasks: Deliver top-notch customer support and manage orders for French-speaking clients.
- Company: Join a global manufacturing leader in a niche industry.
- Benefits: Competitive salary, supportive team, and opportunities for growth.
- Other info: Flexible working hours and a dynamic team environment.
- Why this job: Make a real difference in customer experiences while using your French skills.
- Qualifications: Fluent in French and English, with a passion for customer service.
The predicted salary is between 28000 - 28000 £ per year.
Working for a well-established global manufacturing business that operates in a niche industry. As the French Speaking Customer Experience Specialist, you will be responsible for supporting customers across the globe with a particular focus on French customers.
Job Description
- Deliver excellent customer experience and support to internal and external customers for orders and general enquiries.
- Ensuring all requests are prioritised, organised and processed accurately and on time; taking ownership for resolution.
- Mailbox Management: Ensure active management of CS France mailbox throughout the day passing queries to relevant colleagues with as much information as possible.
- Lead Qualification: Qualify all sales leads before passing to the sales team.
- Order Processing: Process all sales orders within 1 working day to a high degree of accuracy. Proactively inform any issues and any date changes to the customer.
- Communication: Internal and external communication to ensure fast and accurate processing of orders.
- Customer Enquiries: Delivery date chasers, document requests. Be proactive, take ownership, be comprehensive in replies to anticipate next questions. Ensure responses are within KPI.
- Credits / Returns: Ensure all complaints, credits and returns are actioned within KPI expectation and logged accurately enabling root-cause analysis. Ensure consistent follow-up and proactive customer updates.
- Warranty Replacements: Support service enquiries with warranty replacements and ensure technical calls have all the relevant information to facilitate quick and easy resolution.
- Complaints: Communicate any significant complaints to the Customer Experience Manager so that the relevant action is taken to address the complaint and to minimise any adverse effect on the customer and company.
- Collections: Liaise with warehouse and customers to arrange EX Works shipment.
- Export Compliance: Ensure all enquiries and orders are dealt with whilst adhering to company export compliance policies, and escalation to leadership when necessary.
- Calls: Ensure all phone calls are answered within SLA of 20 seconds.
- Actively support the customer experience evolution to best in class.
- Ensure compliance to GDP, ISO 9001 and any other applicable quality standards.
- Ad Hoc Tasks: Provide cover for Key Accounts mailbox.
Candidate Requirements
Essential:
- Experience in Customer Service, Customer Experience, Sales Support, Sales Administration, Sales Order Processing or similar is essential.
- Attention to detail.
- French language skills – fluent, including business language.
- English fluency.
- Excellent communication skills, being able to communicate at all levels; strong organisational skills.
- IT skills in MS Office Suite.
- Good standard in education including Maths and English with GCSE (or equivalent) at Grade C or above.
- Proven ability to work flexibly and accurately and as part of a team.
- Passion for delivering excellent customer experiences.
Desirable:
- Microsoft Dynamics 365 Business Central (full training will be provided).
This role is commutable from: Stone, Stafford, Newcastle under Lyme, Cheadle, Yarnfield, Eccelshall, Woore, Rugeley, Stoke on Trent, Uttoxeter, Abbots Bromley, Keele, Penkridge and surrounding areas. This role would suit candidates with the following experience: Senior Customer Experience, Senior Sales Admin, Senior Customer Service, Senior Team, Internal Account Manager.
Hours: Monday – Thursday, 9:00 am – 5:00 pm; Friday 8:00 am – 4:00 pm.
Salary: £28,000 Per Annum.
French Speaking Customer Experience Associate. Job in Stone LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Join a well-established global manufacturing business that values its employees and fosters a supportive work culture. As a French Speaking Customer Experience Associate, you will benefit from comprehensive training, opportunities for professional growth, and a commitment to delivering exceptional customer service. Located in Stone, this role offers a collaborative environment where your contributions are recognised and rewarded, making it an ideal place for those seeking meaningful employment.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land French Speaking Customer Experience Associate. Job in Stone LilyLifestyle Jobs
✨Tip Number 1
Get to know the company inside out! Research their values, products, and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your French! Since this role focuses on French-speaking customers, brush up on your language skills. Try role-playing common customer scenarios with a friend to build confidence and fluency.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about joining the team. Don’t miss out on this opportunity!
We think you need these skills to ace French Speaking Customer Experience Associate. Job in Stone LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of French Speaking Customer Experience Associate. Highlight your customer service experience and any relevant skills, especially your fluency in French and English. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about delivering excellent customer experiences. Share specific examples from your past roles that demonstrate your ability to handle customer enquiries and resolve issues effectively.
Show Off Your Attention to Detail:In this role, attention to detail is key. When filling out your application, double-check for any typos or errors. We appreciate candidates who take the time to ensure their application is polished and professional, just like we do with our customer interactions!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re proactive and keen to join our team at StudySmarter!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Brush Up on Your French
Since this role requires fluent French, make sure you're comfortable speaking and writing in the language. Practise common customer service phrases and scenarios that might come up during the interview. This will show your potential employer that you’re ready to hit the ground running!
✨Know the Company Inside Out
Research the global manufacturing business and its niche industry. Understand their products, values, and customer base. This knowledge will help you tailor your answers and demonstrate your genuine interest in the company during the interview.
✨Prepare for Customer Scenarios
Think of examples from your past experience where you delivered excellent customer service or resolved complaints effectively. Be ready to discuss these situations and how you handled them, as this will highlight your problem-solving skills and attention to detail.
✨Show Off Your Organisational Skills
This role involves managing multiple tasks like order processing and mailbox management. Prepare to discuss how you prioritise tasks and stay organised under pressure. You could even share a specific method or tool you use to keep everything on track!
