At a Glance
- Tasks: Deliver top-notch customer support and process sales orders efficiently.
- Company: Join a global manufacturing leader in a niche industry.
- Benefits: Competitive salary, supportive team environment, and training opportunities.
- Other info: Flexible working hours with great career progression potential.
- Why this job: Be the voice of the company and enhance customer experiences daily.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 26000 - 26000 £ per year.
Working for a well-established global manufacturing business who operate in a niche industry. As the Customer Experience Specialist you will support customers with enquiries and processing sales orders.
Job Description
- Deliver an excellent customer experience and support to internal and external customers for orders and general enquiries.
- Ensuring all requests are prioritised, organised and processed accurately and on time; taking ownership for resolution.
- Mailbox Management: Ensure active management of CS Orders mailbox throughout the day. Passing queries to relevant colleagues with as much information as possible.
- Order Processing: Process all sales orders within 1 working day to a high degree of accuracy. Proactively informing any issues and any date changes to the customer.
- Communication: Internal and External communication to ensure fast and accurate processing of orders.
- Export Compliance: Ensure all orders are processed whilst adhering to company export compliance policies, elevate to leadership when necessary.
- Calls: Ensure all phone calls are answered within SLA of 20 seconds.
- Actively support the customer experience evolution to best in class.
- Ensure compliance to GDP, ISO 9001 and any other applicable quality standards.
- Ad Hoc Tasks: Customer Enquiries - Delivery Date Chasers, Document Requests. Be proactive, take ownership, be comprehensive in replies to anticipate next questions. Ensure responses are within KPI.
- Communicate any significant complaints to the Customer Experience Manager so that the relevant action is taken to address the complaint and to minimise any adverse effect on the customer and company.
Candidate Requirements
- Essential
- Experience in providing quality Customer Service, Customer Experience, Sales Administration, Sales Order Processing or similar experience is essential.
- Attention to detail.
- English fluency.
- Excellent communication skills.
- Strong organisational skills.
- IT skills on MS Office Suite.
- Good standard in education including Maths and English with GCSE (or equivalent) at Grade C or above.
- Proven ability to work flexibly and accurately and as part of a team.
- Passion for delivering excellent customer experiences.
- Desirable
- Microsoft Dynamics 360 business central (full training will be provided).
This role is commutable from: Stone, Stafford, Newcastle under Lyme, Cheadle, Yarnfield, Eccelshall, Woore, Rugeley, Stoke on Trent, Uttoxeter, Abbots Bromley, Keele, Penkridge and surrounding areas.
This role would suit candidates with the following experience: Customer Service, Customer Experience, Sales Administration, Sales Support, Order Processing or similar role.
Hours: Monday Thursday, 9:00 am 5:00 pm, Friday 8:00 am 4:00 pm.
Salary: £26,000 Per Annum.
Customer Experience Specialist - Order Processing. Job in Stone LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Join a well-established global manufacturing business in Stone as a Customer Experience Specialist, where you will be part of a dynamic team dedicated to delivering exceptional service. With a strong focus on employee growth and development, the company offers comprehensive training and a supportive work culture that values attention to detail and proactive communication. Enjoy a competitive salary and a work-life balance with flexible hours, making this an ideal opportunity for those seeking meaningful and rewarding employment.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Specialist - Order Processing. Job in Stone LilyLifestyle Jobs
✨Tip Number 1
Get to know the company inside out! Research their values, products, and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about delivering excellent customer experiences, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Be proactive during interviews! If you have questions about the role or the company, don’t hesitate to ask. It shows you're engaged and ready to take ownership of your responsibilities.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start.
We think you need these skills to ace Customer Experience Specialist - Order Processing. Job in Stone LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service experience and any relevant order processing roles to show us you're the right fit!
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about delivering excellent customer experiences. Share specific examples of how you've gone above and beyond for customers in the past.
Show Off Your Attention to Detail:In your application, demonstrate your attention to detail by ensuring there are no typos or errors. We love candidates who take pride in their work and can process orders accurately!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Be ready to discuss how you’ve handled customer enquiries in the past, especially in sales order processing. Think of specific examples where you delivered excellent service or resolved issues effectively.
✨Show Off Your Organisational Skills
Since this role requires strong organisational skills, prepare to talk about how you manage multiple tasks. You might want to share a time when you successfully prioritised requests or managed a busy inbox. Highlight any tools or methods you use to stay organised.
✨Communicate Clearly and Confidently
Effective communication is key for this position. Practice articulating your thoughts clearly and concisely. During the interview, make sure to listen actively and respond thoughtfully to questions, demonstrating your ability to communicate with both internal and external customers.
✨Familiarise Yourself with Compliance Standards
Understanding export compliance and quality standards like GDP and ISO 9001 can set you apart. Do some research on these topics and be prepared to discuss how you would ensure compliance in your role. Showing that you’re proactive about these standards will impress your interviewers.
