At a Glance
- Tasks: Deliver top-notch customer support and process sales orders efficiently.
- Company: Join a global manufacturing leader in a niche industry.
- Benefits: Competitive salary, supportive team environment, and career growth opportunities.
- Other info: Flexible working hours with a focus on teamwork and excellence.
- Why this job: Be the voice of the customer and make a real difference in their experience.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 26000 - 26000 £ per year.
Working for a well-established global manufacturing business who operate in a niche industry. As the Customer Experience Specialist you will support customers with enquiries and processing sales orders.
Job Description
- Deliver an excellent customer experience and support to internal and external customers for orders and general enquiries.
- Ensuring all requests are prioritised, organised and processed accurately and on time; taking ownership for resolution.
- Mailbox Management: Ensure active management of CS Orders mailbox throughout the day. Passing queries to relevant colleagues with as much information as possible.
- Order Processing: Process all sales orders within 1 working day to a high degree of accuracy. Proactively informing any issues and any date changes to the customer.
- Communication: Internal and External communication to ensure fast and accurate processing of orders.
- Export Compliance: Ensure all orders are processed whilst adhering to company export compliance policies, elevate to leadership when necessary.
- Calls: Ensure all phone calls are answered within SLA of 20 seconds.
- Actively support the customer experience evolution to best in class.
- Ensure compliance to GDP, ISO 9001 and any other applicable quality standards.
- Ad Hoc Tasks: Customer Enquiries - Delivery Date Chasers, Document Requests. Be proactive, take ownership, be comprehensive in replies to anticipate next questions. Ensure responses are within KPI.
- Communicate any significant complaints to the Customer Experience Manager so that the relevant action is taken to address the complaint and to minimise any adverse effect on the customer and company.
Candidate Requirements
- Essential: Experience in providing quality Customer Service, Customer Experience, Sales Administration, Sales Order Processing or similar experience is essential.
- Attention to detail.
- English fluency.
- Excellent communication skills.
- Strong organisational skills.
- IT skills on MS Office Suite.
- Good standard in education including Maths and English with GCSE (or equivalent) at Grade C or above.
- Proven ability to work flexibly and accurately and as part of a team.
- Passion for delivering excellent customer experiences.
- Desirable: Microsoft Dynamics 360 business central (full training will be provided).
This role is commutable from: Stone, Stafford, Newcastle under Lyme, Cheadle, Yarnfield, Eccelshall, Woore, Rugeley, Stoke on Trent, Uttoxeter, Abbots Bromley, Keele, Penkridge and surrounding areas.
This role would suit candidates with the following experience: Customer Service, Customer Experience, Sales Administration, Sales Support, Order Processing or similar role.
Hours: Monday Thursday, 9:00 am 5:00 pm, Friday 8:00 am 4:00 pm.
Salary: £26,000 Per Annum.
Customer Experience Specialist for Order Processing. Job in Stone LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Join a well-established global manufacturing business in Stone as a Customer Experience Specialist, where you will play a vital role in delivering exceptional service to our customers. Our supportive work culture prioritises employee growth, offering comprehensive training and development opportunities, while our commitment to excellence ensures that you will be part of a team dedicated to achieving best-in-class customer experiences. Enjoy a competitive salary and a flexible working environment that values your contributions and fosters collaboration.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Specialist for Order Processing. Job in Stone LilyLifestyle Jobs
✨Tip Number 1
Get to know the company inside out! Research their values, products, and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about delivering excellent customer experiences, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Be proactive during interviews! If they ask about handling customer complaints, share specific examples from your past experiences. Show them how you took ownership and resolved issues effectively – it’ll make you stand out!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Experience Specialist for Order Processing. Job in Stone LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in customer service and order processing. We want to see how your skills match the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about delivering excellent customer experiences and how you can contribute to our team at StudySmarter.
Show Off Your Communication Skills:Since communication is key in this role, make sure your application reflects your ability to communicate clearly and effectively. We love candidates who can convey their thoughts in a concise manner!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know the Company Inside Out
Before your interview, take some time to research the company. Understand their niche in the manufacturing industry and what sets them apart. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences that highlight your customer service skills. Think about times when you resolved issues or went above and beyond for a customer. This is crucial for a Customer Experience Specialist role!
✨Master the Art of Communication
Since communication is key in this role, practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to get comfortable with answering questions on the spot.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess how you would handle specific situations, like managing customer complaints or processing orders under tight deadlines. Think through potential scenarios and how you would approach them to demonstrate your problem-solving skills.
