At a Glance
- Tasks: Deliver top-notch customer support and manage sales enquiries with precision.
- Company: Join a vibrant team at Stone Lily, focused on exceptional customer experiences.
- Benefits: Enjoy a competitive salary, hybrid work options, and professional development opportunities.
- Other info: Dynamic work environment with opportunities for growth and learning.
- Why this job: Be the voice of the company and make a real difference in customer satisfaction.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 29000 - 29000 £ per year.
Deliver an excellent customer experience and support to internal and external customers for orders and general enquiries. Ensuring all requests are prioritised, organised and processed accurately and on time; taking ownership for resolution.
- Mailbox Management: Ensure active management of CS Sales mailbox throughout the day. Passing queries to relevant colleagues with as much information as possible.
- Lead Qualification: Qualify all sales leads before passing to the sales team.
- Customer Enquiries: Delivery Date Chasers, Document Requests. Be proactive, take ownership, be comprehensive in replies to anticipate next questions. Ensure responses are within KPI.
- Credits / Returns: Ensure all complaints, credits and returns are actioned within KPI expectation and logged accurately enabling root cause analysis. Ensure consistent follow up and proactive customer updates. Work with customers, Sales and Service to ensure customer satisfaction and first-time resolution.
- Warranty Replacements: Support Service enquiries with warranty replacements and ensure technical calls have all the relevant information to facilitate quick and easy resolution.
- Complaints: Communicate any significant complaints to the Customer Experience Manager so that the relevant action is taken to address the complaint and to minimise any adverse effect on the customer and company.
- Collections: Liaise with warehouse and customers to arrange EX Works shipment.
- Export Compliance: Ensure all enquiries are dealt with whilst adhering to company export compliance policies, elevate to leadership when necessary.
- Calls: Ensure all phone calls are answered within SLA of 20 seconds.
- Actively support the customer experience evolution to best in class.
- Ensure compliance with GDP, ISO 9001 and any other applicable quality standards.
- Ad Hoc Tasks: Process all sales orders within 1 working day to a high degree of accuracy. Proactively inform any issues and any date changes to the customer.
Candidate Requirements
- Essential: Experience in providing quality Customer Service, Sales Support, Sales Lead, Sales Quotes, Internal Sales, Account Management, Key Account Management.
- Attention to detail.
- English fluency.
- Excellent communication skills, being able to communicate at all levels.
- Strong organisational skills.
- IT skills on MS Office Suite.
- Good standard in education including Maths and English with GCSE (or equivalent) at Grade C or above.
- Proven ability to work flexibly and accurately and as part of a team.
- Passion for delivering excellent customer experiences.
Desirable: Microsoft Dynamics 360 business central (full training will be provided).
Location: Commutable from Stone, Stafford, Newcastle under Lyme, Cheadle, Yarnfield, Eccelshall, Woore, Rugeley, Stoke on Trent, Uttoxeter, Abbots Bromley, Keele, Penkridge and surrounding areas.
Hours: Monday – Thursday, 9:00 am – 5:00 pm; Friday 8:00 am – 4:00 pm.
Salary: £29,000 Per Annum.
Work Arrangement: Moves to Hybrid after training is completed, Monday and Friday WFH and Tuesday to Thursday in the office.
Customer Experience - Sales Support. Job in Stone LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
At LilyLifestyle, we pride ourselves on fostering a vibrant work culture that prioritises employee growth and development. Our commitment to delivering exceptional customer experiences is matched by our dedication to supporting our team members with comprehensive training, flexible working arrangements, and a collaborative environment. Located conveniently for those in the Stone area, we offer a competitive salary and the opportunity to be part of a forward-thinking company that values innovation and excellence.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience - Sales Support. Job in Stone LilyLifestyle Jobs
✨Tip Number 1
Get to know the company inside out! Research Stone Lily and understand their values, products, and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since this role is all about delivering excellent customer experiences, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or use online resources to sharpen your skills.
✨Tip Number 3
Be proactive during interviews! When discussing your experience, highlight specific examples where you've taken ownership of customer issues and resolved them effectively. This shows you're ready to jump in and make a difference from day one.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you top of mind for the hiring team.
We think you need these skills to ace Customer Experience - Sales Support. Job in Stone LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in customer service and sales support. We want to see how your skills match the job description, so don’t hold back on showcasing your relevant achievements!
Show Off Your Communication Skills:Since this role involves a lot of interaction with customers and colleagues, it’s crucial to demonstrate your excellent communication skills. Use clear and concise language in your application, and maybe even share an example of how you’ve effectively resolved a customer query in the past.
Be Organised and Detail-Oriented:Attention to detail is key for this position. When filling out your application, double-check for any typos or errors. We appreciate candidates who can present their information clearly and accurately, just like we do for our customers!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive, which is exactly what we’re looking for!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Experience - Sales Support role. Familiarise yourself with the key responsibilities like mailbox management and lead qualification. This will help you demonstrate how your skills align with what they’re looking for.
✨Showcase Your Communication Skills
Since this role requires excellent communication, prepare examples of how you've effectively communicated with customers in the past. Think about times when you resolved issues or provided proactive updates, as these will highlight your ability to deliver a great customer experience.
✨Be Organised and Detail-Oriented
The job demands strong organisational skills and attention to detail. During the interview, share specific instances where your organisational skills made a difference, whether it was managing multiple tasks or ensuring accuracy in processing orders. This will show you can handle the responsibilities of the role.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about how you would handle customer complaints or manage urgent requests. Practising these scenarios will help you respond confidently and demonstrate your proactive approach to customer service.
