At a Glance
- Tasks: Provide outstanding support to customers and handle enquiries with compassion.
- Company: Join a not-for-profit organisation dedicated to improving community well-being.
- Benefits: Flexible shifts, potential for permanent role, and immediate start.
- Other info: Full UK driving license and DBS check needed; dynamic team environment.
- Why this job: Make a real difference in people's lives while gaining valuable experience.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 20000 - 25000 £ per year.
This is an excellent opportunity for a Temporary Customer Service Advisor (Days & Nights) to provide outstanding support to service users in a not-for-profit setting. The role requires strong communication skills and the ability to handle enquiries efficiently and professionally.
This not-for-profit organisation in Stockport is committed to providing essential services and support to the local community. As a well-established medium-sized organisation, they play a vital role in improving the quality of life for individuals in the area.
As a Temporary Customer Service Advisor (Days & Nights) you will:
- Answer calls and handle call-centre type queries related to customer well-being.
- Provide compassionate and empathetic care to customers.
- Update customer accounts within a CRM system.
- Perform ad-hoc duties as and when required.
A successful Temporary Customer Service Advisor should have:
- Experience working within a call centre environment or customer service is essential.
- Ability to work flexibly across day and night shifts.
- Commitment to an on-going temporary role with the view to go permanent.
- Confidence on the phone and a positive demeanour.
- Strong work ethic and a self-starter attitude.
- Team player.
A Full UK Driving License is essential for the role & successful DBS check. Fully flexible is required for this as it does include different shifts on a 16 week rota which include days (06:00 - 16:00), (14:00 - 22:30) and (22:00 - 06:00).
Opportunity to join a growing company with the potential for the role to be extended or go permanent. Immediate start available.
Temporary Customer Service Representative (Days & Nights). Job in Stockport LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
This not-for-profit organisation in Stockport is an excellent employer, offering a supportive work culture that prioritises the well-being of both employees and the community. With flexible shift patterns and opportunities for permanent roles, employees can expect to grow within a compassionate environment dedicated to making a positive impact. Join a team where your contributions truly matter and enjoy the satisfaction of helping others while developing your career.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Temporary Customer Service Representative (Days & Nights). Job in Stockport LilyLifestyle Jobs
✨Tip Number 1
Get to know the company! Research their values and mission, especially since they’re a not-for-profit. This will help you tailor your conversations and show that you genuinely care about their work.
✨Tip Number 2
Practice your phone skills! Since this role involves handling calls, try role-playing with a friend or family member. This will help you feel more confident and ready to tackle those customer queries.
✨Tip Number 3
Be flexible and open-minded! The job requires working different shifts, so highlight your willingness to adapt. Show them you’re ready to jump in whenever they need you, day or night.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application and get noticed. Plus, it shows you’re serious about joining the team and ready to make a difference.
We think you need these skills to ace Temporary Customer Service Representative (Days & Nights). Job in Stockport LilyLifestyle Jobs
Some tips for your application 🫡
Show Your Communication Skills:Since this role is all about providing outstanding support, make sure your application highlights your strong communication skills. Use examples from your past experiences to show how you’ve handled enquiries efficiently and professionally.
Emphasise Your Flexibility:This position requires flexibility across day and night shifts, so don’t forget to mention your availability in your application. Let us know how you can adapt to the different shifts on the 16-week rota.
Highlight Relevant Experience:If you've worked in a call centre or customer service before, make it clear! Share specific examples of how you provided compassionate care to customers, as this is key for the role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know the Organisation
Before your interview, take some time to research the not-for-profit organisation. Understand their mission, values, and the services they provide to the community. This will help you tailor your answers and show that you're genuinely interested in contributing to their cause.
✨Showcase Your Communication Skills
As a Temporary Customer Service Advisor, strong communication is key. Prepare examples from your past experiences where you've effectively handled customer queries or resolved issues. Practise speaking clearly and confidently, as this will reflect your ability to engage with service users professionally.
✨Demonstrate Empathy and Compassion
In this role, you'll need to provide compassionate care. Think of situations where you've shown empathy in customer service. Be ready to discuss how you would handle sensitive enquiries and support customers in a caring manner during the interview.
✨Flexibility is Key
Since the role requires working across various shifts, be prepared to discuss your availability and flexibility. Highlight any previous experience working irregular hours and express your willingness to adapt to the 16-week rota. This shows that you're committed and ready to meet the organisation's needs.
