At a Glance
- Tasks: Handle customer queries via phone and email while managing bookings and data entry.
- Company: Join a dynamic team in the heart of Stockport with a focus on customer service.
- Benefits: Full training provided, Monday to Friday hours, and immediate start available.
- Other info: Temporary role with potential for growth and development in customer service.
- Why this job: Gain valuable experience in a fast-paced environment while helping customers every day.
- Qualifications: Confident communicator with strong data entry skills and a customer service background.
The predicted salary is between 22000 - 26000 £ per year.
We are currently seeking a customer service/contact centre operator for a role based in the central Stockport area. This role has a strong administrational/data entry focus, as well as some telephony duties. This is a full-time position with an immediate start available. At present, the contract is anticipated to last until August. Working hours are Monday to Friday.
Duties and Responsibilities
- Handling customer queries by telephone as well as emails and portals.
- Data entry and updating the work log.
- Managing bookings and responding to email queries.
- All other administrational tasks as required.
Candidate Specification
- Confident, clear telephone manner with excellent communication and interpersonal skills.
- Excellent data entry and computer skills.
- Attention to detail.
- Confidence to work well in a fast-paced environment.
- Previous experience in a customer-facing role (such as within retail, hospitality or similar where you have provided customer support) is a strong advantage.
Full, ongoing training and support is provided.
Contact Centre Advisor (Temporary). Job in Stockport LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Join our dynamic team in Stockport as a Contact Centre Advisor, where we prioritise a supportive work culture that fosters growth and development. With full training provided, you'll have the opportunity to enhance your customer service skills while enjoying a collaborative environment that values your contributions. Our central location offers easy access to amenities, making it an ideal place for those seeking meaningful employment with a focus on customer satisfaction.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Contact Centre Advisor (Temporary). Job in Stockport LilyLifestyle Jobs
✨Tip Number 1
Make sure you research the company before your interview. Knowing their values and what they do will help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your phone skills! Since this role involves handling customer queries over the phone, try doing mock calls with friends or family to get comfortable with speaking clearly and confidently.
✨Tip Number 3
Prepare examples from your past experiences that showcase your customer service skills. Think of times when you handled difficult situations or went above and beyond for a customer – these stories can really make you stand out!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Contact Centre Advisor (Temporary). Job in Stockport LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience and any relevant skills, like data entry and communication. We want to see how you can bring your unique flair to the role!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Contact Centre Advisor role. Share specific examples of how you've handled customer queries in the past.
Show Off Your Skills:Don’t forget to mention your computer skills and attention to detail. We love candidates who can manage bookings and keep things organised, so let us know how you excel in these areas!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to see your application and get you started on this exciting opportunity in Stockport!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to discuss how you've handled customer queries in the past, especially over the phone or via email. Think of specific examples that showcase your clear communication and problem-solving abilities.
✨Show Off Your Data Entry Skills
Since this role has a strong focus on data entry, be prepared to talk about your experience with it. Mention any relevant software you’ve used and highlight your attention to detail. If you can, practice some data entry tasks beforehand to feel more confident.
✨Demonstrate Your Adaptability
This position is in a fast-paced environment, so it's crucial to show that you can adapt quickly. Share examples of times when you had to manage multiple tasks or adjust to sudden changes. This will demonstrate your ability to thrive under pressure.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training processes, or what a typical day looks like. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
