At a Glance
- Tasks: Be the friendly face of our facility, welcoming guests and managing events.
- Company: Join a dynamic team at CBRE, known for exceptional customer service.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for growth.
- Other info: Great chance to develop your skills in a supportive environment.
- Why this job: Make a lasting impression and enhance the experience for everyone who visits.
- Qualifications: 1-2 years in customer service or hospitality roles preferred.
The predicted salary is between 24000 - 28000 £ per year.
About the Role
As a CBRE FOH / Receptionist, you'll be responsible for delivering a world-class customer service experience to employees and guests of a designated building and work with clients, vendors, and contractors to ensure that facility tasks and work orders are complete.
What You'll Do
- First point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanor.
- Issue visitor and parking passes and follow security protocols.
- Make a memorable first impression by answering the telephone in a professional manner.
- Create presentations and speak to various-sized groups.
- Arrange and confirm recreational, dining, and business activities on behalf of the requestor.
- Manage janitorial or maintenance work orders as needed.
- Coordinate and execute workplace services including mail, office supply services, and onboarding.
- Acknowledge inquiries or complaints from employees, guests, and co‑workers. Provide solutions in a professional customer service‑driven manner.
- Organize and manage on‑site events. This includes securing event space, set up and tear down of the room, and delivery of supplies.
- Follow property‑specific security and emergency procedures. Notify appropriate parties to ensure the safety of all individuals in the building.
- Acknowledge all client inquiries and collect work orders.
- Monitor activities that happen outside the building, such as proper waste disposal and recycling.
- Work with landlords, tenants, and service providers to make sure they implement and recognize all procedures, policies, and reporting formats.
- Explain detailed and/or complicated information within the team.
- Follow specific directions as given by the manager.
- Impact through clearly defined duties, and methods and tasks are described in detail.
- Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion.
What You'll Need
- A minimum of 1‑2 years related experience (e.g. Front Desk, Concierge, Hospitality, Room Management, or Customer Service roles) is preferred.
- Ability to follow basic work routines and standards in the application of work.
- Communication skills to exchange straightforward information.
- Working knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
- Strong organizational skills with an inquisitive mindset.
Front of House Receptionist. Job in Stevenage LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
At CBRE, we pride ourselves on fostering a vibrant work culture that prioritises exceptional customer service and employee satisfaction. As a Front of House Receptionist in Stevenage, you'll enjoy a supportive environment with opportunities for professional growth, all while being part of a team that values collaboration and innovation. Our commitment to employee development and a welcoming atmosphere makes us an outstanding employer for those seeking a rewarding career in hospitality and customer service.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Receptionist. Job in Stevenage LilyLifestyle Jobs
✨Tip Number 1
Make sure you research the company and its culture before your interview. Knowing what they value can help you tailor your responses and show that you're a great fit for their team.
✨Tip Number 2
Practice your greeting and introduction! As a Front of House Receptionist, your first impression is key. A warm smile and confident tone can set the right tone for the rest of the conversation.
✨Tip Number 3
Prepare to discuss your previous customer service experiences. Think of specific examples where you went above and beyond to help someone, as this will demonstrate your commitment to providing excellent service.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can reinforce your interest in the position and keep you top of mind for the hiring team.
We think you need these skills to ace Front of House Receptionist. Job in Stevenage LilyLifestyle Jobs
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your friendly and welcoming demeanour that’s perfect for a Front of House role.
Tailor Your Experience:Make sure to highlight any relevant experience you have in customer service or hospitality. We love seeing how your past roles have prepared you for this position, so connect the dots for us!
Show Off Your Skills:Don’t forget to mention your organisational skills and your familiarity with Microsoft Office. We’re looking for someone who can juggle multiple tasks, so give us examples of how you’ve done this in the past.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Be the Friendly Face
As a Front of House Receptionist, your first impression is crucial. Practice greeting people with a warm smile and a welcoming tone. Think about how you can make visitors feel at ease right from the moment they walk in.
✨Know Your Stuff
Familiarise yourself with the building's layout, security protocols, and the services offered. This will help you answer questions confidently and show that you're prepared to handle any situation that arises.
✨Show Off Your Communication Skills
Since you'll be interacting with various groups, practice speaking clearly and professionally. You might even want to prepare a short presentation about your previous experiences in customer service to showcase your skills.
✨Organisational Wizardry
Demonstrate your strong organisational skills by discussing how you've managed multiple tasks in past roles. Be ready to share examples of how you’ve coordinated events or handled inquiries efficiently.
