At a Glance
- Tasks: Maintain high standards in lounges and provide exceptional customer service.
- Company: Join Harrods Aviation, a leader in private aviation with a focus on excellence.
- Benefits: Enjoy 6 weeks of annual leave, staff discounts, and free parking.
- Other info: Flexible shifts with opportunities for personal growth in a vibrant environment.
- Why this job: Be part of a dynamic team at a prestigious airport lounge.
- Qualifications: Customer service experience in hospitality and a full UK driving licence required.
The predicted salary is between 19727 - 19727 £ per year.
Location: London Stansted Airport (CM24 1AN)
Salary: £19,727 per annum (Based on a 25 Hour Working Week)
Job Type: Part Time, Permanent
Working Hours: The average working week is 25 hours.
About the Company:
Harrods Aviation is a widely recognised leading company in the General (Private) Aviation industry. We are committed to employing the very best individuals who can demonstrate and deliver the very highest level of customer service.
About The Role:
We are currently recruiting a Lounge Service Agent, to work at our Stansted base on a part-time, permanent basis. Working as part of the customer service team, the Lounge Service Agent is responsible for maintaining the reception area, passenger lounges, crew lounges, conference rooms to a high standard and arranging security clearance for visitors and vehicles.
This role will include all aspects of Lounge Service and Reception, including:
- Preparation of lounges and meeting rooms prior to guests' arrival
- Welcoming guests to our facility
- Hosting passengers whilst in the lounges
- Stocking and re-ordering consumables for the passenger and crew lounges
- Processing of company mail and couriers
The role will also include some driving as you may be required to collect visitors and crew from nearby hotels. The Lounge Service Agent is required to be quick thinking and very adaptable, as the nature of our business often dictates unique requirements. The role can be demanding, requiring individuals to be organised and able to co-ordinate and communicate with all other departments.
You will have to be multi-skilled, often having to undertake several tasks at once, whilst ensuring that you maintain a professional attitude and image at all times.
Please note the company is NOT able to offer sponsorship for this role so candidates must already possess the right to live and work in the UK to be considered. Due to the varied working hours of this role, public transport may not always be an option and therefore it is essential that candidates hold a full driving licence and have access to their own transport.
Working Hours:
The Operations Department operates 7 days per week, 365 days a year. You will be required to work as part of a team on a 4 on 2 off shift pattern, which will include working earlies, days, lates, weekends and bank holidays. Rostered shifts will usually be between the hours of 08:30 and 19:00, however flexibility is required as hours may need to be adjusted to accommodate customer needs.
The Successful Candidate:
Ideal candidates will have a proven knowledge of Customer Services, which will have been gained working in a 5-star hospitality environment or within the First / Club / Business class cabins of the airlines renowned for their customer service standards. Applicants should also have an enthusiastic, willing personality with a sense of humour and the ability to work on their own initiative. Good communication skills combined with courtesy and integrity are essential as are strong administration skills and computer literacy.
You must hold a full UK driving license and have access to your own transport, to enable you to commute to our location out of hours when public transport is not available. You must also have a five-year checkable employment / education history. You must hold the right to live and work in the United Kingdom.
Benefits:
- Enhanced annual leave entitlements (6 weeks increasing to 7 weeks over 5 years)
- Happy Birthday Day
- Holiday Purchase Scheme
- Harrods Rewards Card (staff discount)
- AES contributory pension scheme
- Free on-site parking
This role is being re-advertised, previous applicants need not apply.
Please click on the APPLY button to send your CV and Cover Letter for this role.
Candidates with the experience or relevant job titles of; Enquiries Assistant, Enquiries Advisor, Front of House Assistant, Enquiries Executive, Team Enquiries Advisor, Client Team Enquiries Assistant, Hospitality Service Advisor, Hospitality Client Services, Hospitality Lounge Assistant may also be considered for this role.
Airport Lounge Service Agent. Job in Stansted LilyLifestyle Jobs in Stansted Mountfitchet employer: United Cerebral Palsy of Georgia
Harrods Aviation is an exceptional employer, offering a dynamic work environment at London Stansted Airport where customer service excellence is paramount. With benefits such as enhanced annual leave, a holiday purchase scheme, and a staff discount through the Harrods Rewards Card, employees are valued and supported in their professional growth. The company fosters a collaborative culture that encourages adaptability and initiative, making it an ideal place for those seeking a rewarding career in the aviation industry.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Airport Lounge Service Agent. Job in Stansted LilyLifestyle Jobs in Stansted Mountfitchet
✨Tip Number 1
Get to know the company! Research Harrods Aviation and their customer service ethos. When you walk into that interview, show them you understand their values and how you can contribute to their high standards.
✨Tip Number 2
Practice your communication skills! As a Lounge Service Agent, you'll be interacting with guests all day. Role-play common scenarios with friends or family to boost your confidence and ensure you come across as friendly and professional.
✨Tip Number 3
Be ready to showcase your adaptability! Think of examples from your past experiences where you had to think on your feet or juggle multiple tasks. This will demonstrate that you're the quick-thinking, multi-skilled person they're looking for.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team at Harrods Aviation. Don’t miss out on this opportunity!
We think you need these skills to ace Airport Lounge Service Agent. Job in Stansted LilyLifestyle Jobs in Stansted Mountfitchet
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience, especially in hospitality. We want to see how you've gone above and beyond for guests in previous roles!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share your enthusiasm for the role and why you think you'd be a great fit for our team at Harrods Aviation. Let us know what makes you tick!
Show Off Your Skills:Mention any relevant skills that align with the job description, like strong communication or multitasking abilities. We love candidates who can juggle tasks while keeping a smile on their face!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Stansted Airport.
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know the Company Inside Out
Before your interview, take some time to research Harrods Aviation. Understand their values, mission, and what sets them apart in the private aviation industry. This knowledge will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Lounge Service Agent, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for a customer. Highlight your ability to remain calm under pressure and how you adapt to meet unique customer needs.
✨Demonstrate Your Organisational Skills
This role requires multitasking and strong organisational abilities. Be ready to discuss how you manage your time effectively and coordinate tasks. You might even want to share a specific instance where your organisational skills made a difference in a busy environment.
✨Prepare for Practical Scenarios
Expect situational questions during your interview. Think about how you would handle various scenarios, such as dealing with an unhappy guest or managing multiple requests at once. Practising these responses will help you feel more confident and prepared.
