At a Glance
- Tasks: Provide first-line IT support and resolve queries for clients in Spanish.
- Company: Join a modern IT company with a vibrant, multi-lingual team.
- Benefits: Competitive pay, overtime, full training, and weekly pay.
- Other info: Flexible hours, opportunity for career progression, and Temp of the Month rewards.
- Why this job: Make a difference by helping clients while developing your IT skills.
- Qualifications: Fluent in English and Spanish, strong customer service skills.
The predicted salary is between 29500 - 29500 £ per year.
Interaction Recruitment are proud to be partnered with a specialist IT company looking to expand their multi-lingual team within their modern service office in Peterborough. We are seeking Spanish-speaking Service Desk Advisers to handle inbound IT support enquiries. This is an ongoing temporary-to-permanent position.
Hours: 37.5 hours per week, between 7am - 7pm (must be flexible with shift rotation and occasional weekends)
Pay: £14.22/hour
What’s on offer:
- Competitive pay
- Overtime available (time and a half)
- Full training provided
- Weekly pay
- Opportunity to progress within a growing IT team
- Temp of the Month vouchers!
Duties include:
- Providing first-line IT support to external clients, resolving queries efficiently and professionally
- Logging, tracking, and updating support tickets accurately in the system
- Troubleshooting hardware, software, and network issues, escalating where necessary
- Guiding clients through step-by-step solutions over the phone or via email
- Maintaining clear documentation of common issues and solutions to support team knowledge
- Supporting the team with general IT tasks and contributing to ongoing process improvements
- Ensuring high levels of customer satisfaction and building strong relationships with clients
Who we’re looking for:
- Fluent in English and Spanish, written and verbal
- Strong customer service skills
- Previous call centre experience beneficial but not essential
- Organised and methodical in approach to work
- Previous experience in IT support is beneficial but not essential
If you are the candidate we are looking for, apply today or call for more information.
Spanish Speaker Customer Service Advisor. Job in Peterborough LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Join a dynamic and supportive team at a leading IT company in Peterborough, where your skills as a Spanish-speaking Customer Service Advisor will be valued and nurtured. With competitive pay, full training, and opportunities for career progression, you will thrive in a modern office environment that prioritises employee growth and satisfaction. Enjoy the benefits of weekly pay, overtime options, and recognition through Temp of the Month vouchers, all while contributing to a culture of excellence and customer care.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Spanish Speaker Customer Service Advisor. Job in Peterborough LilyLifestyle Jobs
✨Tip Number 1
Get to know the company! Research their values, culture, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your Spanish! Since this role requires bilingual skills, brush up on your language abilities. Try role-playing common customer service scenarios with a friend to build confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local job fairs. Building relationships can give you insider info and might even lead to a referral.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to reach out directly.
We think you need these skills to ace Spanish Speaker Customer Service Advisor. Job in Peterborough LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service skills and any relevant experience, especially in IT support. We want to see how your background fits with what we're looking for!
Show Off Your Language Skills:Since this role requires fluency in both English and Spanish, don’t forget to mention your language proficiency clearly. We love seeing candidates who can communicate effectively in both languages!
Be Clear and Concise:When writing your cover letter or application, keep it straightforward. We appreciate clarity and want to see how you can resolve issues efficiently, just like you would in the role!
Apply Through Our Website:For the best chance of getting noticed, make sure to apply directly through our website. It’s the easiest way for us to review your application and get back to you quickly!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Brush Up on Your Spanish
Since this role requires fluency in both English and Spanish, make sure to practice your language skills before the interview. Prepare to answer questions in Spanish and demonstrate your ability to communicate effectively with clients.
✨Know Your IT Basics
Familiarise yourself with common IT support issues, such as troubleshooting hardware and software problems. Being able to discuss these topics confidently will show that you’re prepared and knowledgeable about the role.
✨Showcase Your Customer Service Skills
Think of examples from your past experiences where you provided excellent customer service. Be ready to share how you resolved issues and maintained client satisfaction, as this is crucial for the position.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and opportunities for growth. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
