At a Glance
- Tasks: Help customers troubleshoot and resolve technical issues with their products.
- Company: Join an award-winning contact centre in South Shields.
- Benefits: Full training provided, supportive team environment, and opportunities for growth.
- Other info: Strong communication skills are essential for this dynamic role.
- Why this job: Be the hero for businesses and accountants, making a real difference every day.
- Qualifications: No specific experience needed; just be helpful and calm under pressure.
The predicted salary is between 22000 - 26000 £ per year.
Working within our client’s award-winning contact centre in the North East area of England. Their Technical Support Experts help customers get the best out of their products and take pride in giving the best quality advice. They are the frontline support for businesses and accountants who use their products in their everyday business lives, and experts for our customers requiring advice or facing any technical problems. No specific experience is required. As long as you are naturally helpful, calm under pressure, and able to build strong relationships, full training will be provided.
KEY DUTIES
- You’ll speak to their customers every day on an inbound call line, as they contact the company for technical and complex problems that need troubleshooting and resolving.
- It will be up to you to get to know their business, build rapport and help them get back on track with their product.
- You’ll be a product expert, able to spot fixes and recommend additional products that could save them time and effort.
- You may speak to customers on occasion via web chat and email - so strong communication skills are key!
CANDIDATE REQUIREMENTS
- Independent skills
- Team work skills
- Organisational skills
- Good written and oral communication skills
- Self-Motivated
Customer Support Specialist. Job in South Shields LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Join our award-winning contact centre in South Shields, where we prioritise a supportive and collaborative work culture. As a Customer Support Specialist, you'll receive comprehensive training to develop your skills while enjoying opportunities for personal growth and career advancement. Our commitment to employee well-being and a positive work environment makes us an exceptional employer for those seeking meaningful and rewarding employment.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Specialist. Job in South Shields LilyLifestyle Jobs
✨Tip Number 1
Get to know the company inside out! Research their products and services so you can speak confidently about how you can help customers. This will show you're genuinely interested and ready to jump in.
✨Tip Number 2
Practice your communication skills! Since you'll be chatting with customers daily, try role-playing scenarios with friends or family. This will help you stay calm under pressure and build rapport easily.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past where you've helped someone resolve an issue. This will demonstrate your ability to troubleshoot and support customers effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Support Specialist. Job in South Shields LilyLifestyle Jobs
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for helping others and your calm approach to problem-solving.
Tailor Your Application:Make sure to tailor your application to the Customer Support Specialist role. Highlight any relevant skills or experiences that show how you can build strong relationships and provide top-notch support to our customers.
Keep It Clear and Concise:We appreciate clarity! Keep your application clear and to the point. Use simple language and avoid jargon, so we can easily see how you fit into our team and understand your communication style.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our awesome team!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know the Product Inside Out
Before your interview, take some time to research the products the company offers. Familiarise yourself with their features and common issues customers might face. This will not only show your enthusiasm but also help you answer questions more effectively.
✨Showcase Your Communication Skills
Since strong communication is key for this role, practice articulating your thoughts clearly. You could even do a mock interview with a friend or family member. Focus on being calm and collected, especially when discussing how you would handle difficult customer interactions.
✨Demonstrate Your Problem-Solving Ability
Think of examples from your past experiences where you've successfully resolved issues or helped someone in need. Be ready to share these stories during the interview to illustrate your ability to troubleshoot and provide excellent support.
✨Emphasise Teamwork and Independence
This role requires both independent skills and the ability to work well in a team. Prepare to discuss how you've balanced these two aspects in previous roles or situations. Highlight any experiences where you collaborated with others while also taking initiative on your own.
