At a Glance
- Tasks: Help customers troubleshoot and resolve technical issues with their products.
- Company: Join an award-winning contact centre in South Shields.
- Benefits: Full training provided, supportive team environment, and opportunities for growth.
- Other info: Dynamic role with a focus on teamwork and customer satisfaction.
- Why this job: Make a real difference by helping businesses thrive with your support.
- Qualifications: No specific experience needed; just be helpful and a great communicator.
The predicted salary is between 22000 - 26000 £ per year.
Working within our client’s award-winning contact centre in the North East area of England. Their Technical Support Experts help customers get the best out of their products and take pride in giving the best quality advice. They are the frontline support for businesses and accountants who use their products in their everyday business lives, and experts for our customers requiring advice or facing any technical problems. No specific experience is required. As long as you are naturally helpful, calm under pressure, and able to build strong relationships, full training will be provided.
KEY DUTIES
- You’ll speak to their customers every day on an inbound call line, as they contact the company for technical and complex problems that need troubleshooting and resolving.
- It will be up to you to get to know their business, build rapport and help them get back on track with their product.
- You’ll be a product expert, able to spot fixes and recommend additional products that could save them time and effort.
- You may speak to customers on occasion via web chat and email - so strong communication skills are key!
CANDIDATE REQUIREMENTS
- Independent skills
- Team work skills
- Organisational skills
- Good written and oral communication skills
- Self-Motivated
Customer Support Expert. Job in South Shields LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
Join our award-winning contact centre in South Shields, where we pride ourselves on fostering a supportive and collaborative work culture. As a Customer Support Expert, you'll receive comprehensive training and have the opportunity to grow your skills while helping customers navigate their technical challenges. With a focus on employee development and a commitment to providing exceptional service, we offer a rewarding environment for those looking to make a meaningful impact.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Expert. Job in South Shields LilyLifestyle Jobs
✨Tip Number 1
Get to know the company inside out! Research their products and services so you can speak confidently about how you can help customers. This will show that you're genuinely interested and ready to jump in.
✨Tip Number 2
Practice your communication skills! Since you'll be chatting with customers daily, try role-playing scenarios with friends or family. This will help you stay calm under pressure and build rapport easily.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past where you've helped someone resolve an issue. This will demonstrate your ability to troubleshoot and provide quality advice.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Support Expert. Job in South Shields LilyLifestyle Jobs
Some tips for your application 🫡
Show Your Helpful Side:In your application, let us see your naturally helpful personality shine through. Share examples of how you've assisted others in the past, whether it's in a work setting or just helping friends and family. We want to know you can bring that same energy to our customers!
Keep It Clear and Concise:When writing your application, make sure your communication is clear and to the point. Avoid jargon and keep your sentences straightforward. This will show us that you have the strong communication skills we’re looking for, which are essential for this role.
Highlight Teamwork Experience:Since teamwork is key in our environment, don’t forget to mention any experiences where you’ve successfully collaborated with others. Whether it was in school, previous jobs, or even volunteer work, we want to see how you can contribute to our team dynamic.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do and how you can fit into our team!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know the Product Inside Out
Before your interview, take some time to research the products the company offers. Familiarise yourself with their features and common issues customers might face. This will not only show your enthusiasm but also help you answer questions more effectively.
✨Showcase Your Communication Skills
Since strong communication is key for this role, practice articulating your thoughts clearly. You could even do a mock interview with a friend or family member. Focus on being calm and collected, especially when discussing how you would handle difficult customer interactions.
✨Demonstrate Your Problem-Solving Ability
Think of examples from your past experiences where you've successfully resolved issues or helped someone in need. Be ready to share these stories during the interview to illustrate your natural helpfulness and ability to stay calm under pressure.
✨Build Rapport with the Interviewer
Remember, building relationships is crucial in this role. During the interview, try to connect with the interviewer by finding common ground or showing genuine interest in their experiences. A friendly and approachable attitude can go a long way!
