At a Glance
- Tasks: Investigate and resolve meter data discrepancies while engaging with customers face-to-face.
- Company: Join South East Water, a leader in smart metering solutions.
- Benefits: Enjoy 5 weeks holiday, flexible leave, and a great pension scheme.
- Other info: Flexible work environment with opportunities for personal growth.
- Why this job: Make a real difference in the community while working outdoors.
- Qualifications: Good numeracy and literacy skills; customer service experience preferred.
The predicted salary is between 27164 - 27164 £ per year.
In this role, you'll be reporting to the Delivery and Assurance Lead within our Smart Metering Team, playing a vital part in helping us deliver the most efficient rollout possible. As our Smart Metering Field Officer, you'll focus on investigating and resolving meter data discrepancies, and you'll help us figure out whether a meter exchange is straightforward or a bit more complex. Because this is a field‑based role, you'll be out and about driving between different sites across the South East Water Area, giving you plenty of opportunities to meet and chat with our customers face‑to‑face.
Primary Responsibilities
- Walk planned installation routes ahead of the external partner to identify and resolve "skip" jobs (e.g., unknown locations, long‑unread meters, or proof of supply issues).
- Investigate and resolve access or location barriers; escalate complex issues to internal teams if immediate resolution isn't possible.
- Update internal systems with precise data to ensure the meter exchange team can complete all assigned installs without delay.
- Open meter pits to classify exchanges as "easy" or "complex."
- Perform basic on‑site work to convert "complex" exchanges into "easy" installs where possible.
- Capture and upload high‑quality photographs to document work, site conditions, and asset information.
- Investigate meters failing to connect to the network, performing manual activations or collaborating with third‑party partners to resolve technical faults.
- Conduct face‑to‑face follow‑up visits with customers to verify supply and explain the metering process professionally.
- Attend sites to manage customer complaints or address objections to smart technology.
- Act as a subject‑matter expert to provide reassurance regarding smart meter safety, benefits, and technology.
- Serve as the professional face of South East Water, maintaining high standards of customer service and representation.
- Ensure all field activities strictly follow company policies, industry regulations, and health and safety guidelines.
Qualifications and Experience
- Good standard of secondary education and able to demonstrate a good standard of numeracy and literacy skills.
- Self‑motivated and organized to plan the working day independently.
- A keen eye and a good investigative approach to look into the root cause of an issue and implement a solution where necessary.
- Excellent communication and interpersonal skills with a calm, empathetic approach to speak to our customers and provide the best service that we can.
- Previous experience of dealing with customers face‑to‑face.
- Good knowledge of water meters and an understanding of the meter exchange process.
- Full, clean UK Driving Licence essential.
Additional Expectations
Employees are required to be flexible and to be prepared to perform duties and other tasks within their capabilities. The nature of our business is such that the contents of any job profile are subject to change from time to time.
Equal Opportunities
We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That's why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all through your recruitment, employment and career progression with South East Water.
Benefits Package
- Excellent Stakeholder pension scheme, up to 10% employer contribution.
- 5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service.
- Flexible annual leave policy to buy or sell holiday leave.
- Paid volunteering days.
- Cycle to work scheme.
- Health cash plan.
- Life assurance.
- Wellbeing related benefits.
Compensation
Up to £27,164 p.a. plus Company Van.
Employment Requirements
It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water. Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks.
Smart Metering Field Officer. Job in Snodland LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
At South East Water, we pride ourselves on being an excellent employer, offering a supportive work culture that values diversity and inclusion. As a Smart Metering Field Officer, you'll enjoy a competitive benefits package, including a generous pension scheme, flexible holiday options, and opportunities for personal growth through paid volunteering days. Our commitment to employee wellbeing and professional development makes us a rewarding place to build your career while making a positive impact in the community.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Smart Metering Field Officer. Job in Snodland LilyLifestyle Jobs
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on South East Water. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Think about the key responsibilities of the Smart Metering Field Officer role and prepare examples from your past experiences that demonstrate your skills. This way, you'll be ready to impress when they ask how you've handled similar situations before.
✨Tip Number 3
Show off your people skills! Since this role involves face-to-face interactions with customers, be prepared to discuss how you handle customer complaints or objections. Share stories that highlight your calm and empathetic approach to problem-solving.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join the team at South East Water. Good luck!
We think you need these skills to ace Smart Metering Field Officer. Job in Snodland LilyLifestyle Jobs
Some tips for your application 🫡
Show Your Investigative Skills:In your application, highlight any experience you have with problem-solving and investigating issues. We want to see how you approach challenges, especially when it comes to resolving discrepancies or customer concerns.
Be Personable:Since this role involves a lot of face-to-face interaction, make sure to convey your excellent communication skills in your written application. Share examples of how you've successfully engaged with customers in the past.
Tailor Your Application:Take the time to tailor your application to the Smart Metering Field Officer role. Use keywords from the job description to show that you understand what we’re looking for and how you fit into our team.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Stuff
Make sure you brush up on your knowledge of water meters and the meter exchange process. Being able to discuss these topics confidently will show that you're serious about the role and understand what it entails.
✨Plan Your Route
Since this is a field-based role, think about how you would plan your day. Be ready to talk about how you'd manage your time effectively while driving between different sites. This shows your organisational skills and self-motivation.
✨Customer Interaction Skills
Prepare examples of how you've dealt with customers face-to-face in the past. Highlight your communication and interpersonal skills, especially how you handle complaints or objections. This is key for maintaining high standards of customer service.
✨Show Your Investigative Side
Think of scenarios where you've had to investigate an issue and implement a solution. Be ready to share these experiences, as they demonstrate your keen eye for detail and problem-solving abilities, which are crucial for this role.
