At a Glance
- Tasks: Supervise the helpdesk team and manage maintenance requests in a busy healthcare environment.
- Company: Join a dynamic team at Midlands Metropolitan University Hospital.
- Benefits: Full training, immediate start, and a supportive work culture.
- Other info: Fast-paced environment with opportunities for growth and development.
- Why this job: Make a difference in healthcare by ensuring efficient service delivery.
- Qualifications: Previous supervisory experience and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
We are currently recruiting for a Helpdesk Supervisor to join a client team based at Midlands Metropolitan University Hospital. This role sits within a busy facilities management environment supporting a large healthcare estate. The Helpdesk Supervisor will be responsible for overseeing the day-to-day operation of the helpdesk function, ensuring the efficient management of all reactive and planned maintenance requests across the contract.
The role will involve supporting and guiding the helpdesk team, maintaining service standards, and ensuring effective delivery of service in line with contractual requirements.
Key Responsibilities:- Oversee the daily operation of the helpdesk function within a facilities management contract
- Support, guide, and supervise helpdesk operators to ensure consistent service delivery
- Manage and monitor workflow, ensuring all requests are logged, allocated, and progressed correctly
- Implement and maintain effective jeopardy management to reduce SLA failures
- Monitor job progress and ensure timely escalation of issues where required
- Ensure high standards of customer service are maintained at all times
- Support reporting requirements and operational performance monitoring
- Liaise with internal teams, engineers, and subcontractors to ensure service efficiency
- Previous supervisory or management experience is essential
- Previous experience in a helpdesk, facilities management, or service coordination role
- Strong communication and organisational skills
- Ability to manage workload in a fast-paced operational environment
- Strong attention to detail and problem-solving ability
- Confident using IT systems including Microsoft Office (Word, Excel, Outlook)
- Experience working within SLA-driven environments is essential
Shift rota: 7:00am - 3:00pm, 11:00am - 7:00pm. Some weekend and bank holiday working may be required.
Additional Information:- DBS check required for this role
- Full training provided where applicable
- Immediate start available subject to checks
Helpdesk Operations Supervisor. Job in Smethwick LilyLifestyle Jobs employer: United Cerebral Palsy of Georgia
At LilyLifestyle, we pride ourselves on being an exceptional employer, offering a supportive work culture that values teamwork and professional growth. Located at the Midlands Metropolitan University Hospital, our facilities management team is dedicated to delivering high-quality service in a dynamic healthcare environment, providing employees with unique opportunities for development and the chance to make a meaningful impact in the community. With comprehensive training and a commitment to maintaining high service standards, we ensure that our staff are well-equipped to thrive in their roles.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Helpdesk Operations Supervisor. Job in Smethwick LilyLifestyle Jobs
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities management sector, especially those who might know about openings at Midlands Metropolitan University Hospital. A friendly chat can sometimes lead to opportunities that aren’t even advertised!
✨Tip Number 2
Prepare for the interview by brushing up on your helpdesk and supervisory skills. Think of examples from your past experiences where you’ve successfully managed a team or resolved issues under pressure. We want to see how you shine in a fast-paced environment!
✨Tip Number 3
Showcase your tech-savviness! Familiarise yourself with common IT systems used in helpdesk operations, especially Microsoft Office. Being confident with these tools will give you an edge and show that you’re ready to hit the ground running.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Let’s get you that Helpdesk Supervisor role!
We think you need these skills to ace Helpdesk Operations Supervisor. Job in Smethwick LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Helpdesk Operations Supervisor role. Highlight your previous supervisory experience and any relevant skills that match the job description. We want to see how your background fits with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team at Midlands Metropolitan University Hospital. Share specific examples of your past experiences that relate to managing helpdesk operations and delivering excellent customer service.
Show Off Your Communication Skills:Since strong communication is key in this role, make sure your application reflects that. Use clear and concise language, and don’t hesitate to showcase your organisational skills. We love seeing candidates who can articulate their thoughts well!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the process smoother for everyone involved!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Stuff
Make sure you understand the ins and outs of helpdesk operations. Brush up on your knowledge of facilities management, service delivery standards, and SLA requirements. This will not only show your expertise but also demonstrate your commitment to the role.
✨Showcase Your Leadership Skills
As a Helpdesk Operations Supervisor, you'll be guiding a team. Prepare examples from your past experiences where you've successfully led a team or improved service delivery. Highlight your ability to motivate others and manage workloads effectively.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life situations, like handling a high volume of requests or resolving conflicts within the team. Think through how you would approach these scenarios and be ready to discuss your problem-solving strategies.
✨Communicate Clearly
Strong communication is key in this role. Practice articulating your thoughts clearly and concisely. During the interview, make sure to listen actively and respond thoughtfully to show that you can maintain high standards of customer service.
