At a Glance
- Tasks: Supervise the helpdesk team and manage maintenance requests in a busy healthcare environment.
- Company: Join a dynamic team at Midlands Metropolitan University Hospital.
- Benefits: Full training provided, competitive salary, and opportunities for career growth.
- Other info: Fast-paced environment with potential for immediate start.
- Why this job: Make a real difference in healthcare by ensuring efficient service delivery.
- Qualifications: Previous supervisory experience and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
We are currently recruiting for a Helpdesk Supervisor to join a client team based at Midlands Metropolitan University Hospital. This role sits within a busy facilities management environment supporting a large healthcare estate.
The Helpdesk Supervisor will be responsible for overseeing the day-to-day operation of the helpdesk function, ensuring the efficient management of all reactive and planned maintenance requests across the contract. The role will involve supporting and guiding the helpdesk team, maintaining service standards, and ensuring effective delivery of service in line with contractual requirements.
Key Responsibilities:
- Oversee the daily operation of the helpdesk function within a facilities management contract
- Support, guide, and supervise helpdesk operators to ensure consistent service delivery
- Manage and monitor workflow, ensuring all requests are logged, allocated, and progressed correctly
- Implement and maintain effective jeopardy management to reduce SLA failures
- Monitor job progress and ensure timely escalation of issues where required
- Ensure high standards of customer service are maintained at all times
- Support reporting requirements and operational performance monitoring
- Liaise with internal teams, engineers, and subcontractors to ensure service efficiency
Requirements:
- Previous supervisory or management experience is essential
- Previous experience in a helpdesk, facilities management, or service coordination role
- Strong communication and organisational skills
- Ability to manage workload in a fast-paced operational environment
- Strong attention to detail and problem-solving ability
- Confident using IT systems including Microsoft Office (Word, Excel, Outlook)
- Experience working within SLA-driven environments is essential
Working Hours:
Shift rota: 7:00am - 3:00pm, 11:00am - 7:00pm. Some weekend and bank holiday working may be required.
Additional Information:
- DBS check required for this role
- Full training provided where applicable
- Immediate start available subject to checks
Healthcare FM Helpdesk Supervisor in Smethwick employer: United Cerebral Palsy of Georgia
Join a dynamic team at Midlands Metropolitan University Hospital, where we prioritise employee growth and development in a supportive work culture. As a Helpdesk Supervisor, you will benefit from comprehensive training, a collaborative environment, and the opportunity to make a meaningful impact in healthcare facilities management. Our commitment to high service standards and employee well-being makes us an exceptional employer for those seeking a rewarding career.
Contact Details:
United Cerebral Palsy of Georgia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Healthcare FM Helpdesk Supervisor in Smethwick
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare and facilities management sectors. Attend industry events or join relevant online groups to meet people who can help you land that Helpdesk Supervisor role.
✨Tip Number 2
Prepare for the interview by researching the company and its values. Understand their service standards and think about how your previous experience aligns with their needs. We want you to shine when discussing your supervisory skills!
✨Tip Number 3
Show off your problem-solving skills during interviews! Be ready to share examples of how you've managed workflow and resolved issues in fast-paced environments. This will demonstrate your ability to handle the demands of the Helpdesk Supervisor position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate individuals who can contribute to our team.
We think you need these skills to ace Healthcare FM Helpdesk Supervisor in Smethwick
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Helpdesk Supervisor role. Highlight your previous supervisory experience and any relevant skills in facilities management or helpdesk operations. We want to see how your background fits with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team at Midlands Metropolitan University Hospital. Share specific examples of how you've managed teams and improved service delivery in the past.
Show Off Your Communication Skills:Strong communication is key in this role, so make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors. We appreciate attention to detail!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us. Plus, it’s super easy!
How to prepare for a job interview at United Cerebral Palsy of Georgia
✨Know Your Stuff
Make sure you understand the ins and outs of facilities management and helpdesk operations. Brush up on your knowledge about SLA-driven environments and how to manage maintenance requests effectively. This will show that you're not just interested in the role, but that you’re also prepared to hit the ground running.
✨Showcase Your Leadership Skills
As a Helpdesk Supervisor, you'll be guiding a team, so be ready to discuss your previous supervisory experience. Think of specific examples where you've successfully led a team or improved service delivery. This will demonstrate your capability to manage and motivate others.
✨Communication is Key
Strong communication skills are essential for this role. Prepare to talk about how you've effectively liaised with different teams or handled customer queries in the past. Practising clear and concise responses will help you convey your thoughts better during the interview.
✨Be Ready for Problem-Solving Scenarios
Expect questions that assess your problem-solving abilities. Think of situations where you've had to escalate issues or manage workflow under pressure. Being able to articulate your thought process in these scenarios will highlight your attention to detail and organisational skills.
